Quick Facts About Cloud9 Nails Salon
Cloud9 Nails Salon has both strengths and weaknesses based on the comments provided. Let's break them down:
Strengths:
1. Excellent customer service: Many customers praised the salon for being friendly and attentive. They felt well-treated throughout their visit, which is a significant strength for any service-oriented business.
2. Quick seating and cleanliness: A few customers mentioned that they were seated quickly and that the salon was clean and tidy. This shows that the salon values efficiency and maintains a hygienic environment, which is essential for customer satisfaction.
Weaknesses:
1. Low-quality nail polish: One customer reported that the nail polish used at Cloud9 Nails Salon was not of good quality. They mentioned that the polish on their fingernails chipped off within 24 hours of application. This indicates a weakness in the salon's selection or application of polishes.
2. Unfriendly and inexperienced owner: Another customer complained about the unfriendly behavior of the salon's owner and questioned her nail expertise. This creates a negative impression and can lead to customers seeking services elsewhere.
3. Overpriced services: A customer mentioned feeling overcharged for a gel pedicure and gel full set. They believed that the prices were too high, especially considering the poor quality of the service received. Unreasonably high prices can deter potential customers and result in negative reviews.
4. Rude and rough service: Multiple customers reported encountering rude or rough behavior from the salon staff. One customer expressed disappointment with their pedicure, noting that the technician was rough and left their cuticles sore. The same customer also experienced the technician starting to clean up before the polish had dried, which showcased unprofessionalism and lack of attention to detail.
5. Inconsistent nail designs: A customer expressed dissatisfaction with the nail design they received, stating that it did not match the picture they had shown the technician. This suggests a weakness in the salon's ability to recreate desired designs accurately.
6. False advertising and potential bait-and-switch: One customer accused the salon of false advertising by displaying incorrect prices online and then charging higher prices at the time of payment. This accusation of a bait-and-switch tactic can seriously harm the salon's reputation and lead to legal consequences.
Overall, Cloud9 Nails Salon has strengths in terms of customer service and initial impressions of cleanliness. However, the salon needs improvement in its selection and application of nail polish, customer pricing transparency, staff friendliness and expertise, and consistency in executing desired designs. Taking steps to address these weaknesses can contribute to better customer experiences and overall satisfaction.
Best TL Reviews
My mom and I went in for a gel pedicure and a regular manicure. I had never been in here before, and this was our back up since my regular place was booked.
The people working there were very nice and attentive. We were treated really well. I would give 5 stars for the way we were treated and the process of it all.
However, their nail polish is not good quality. I got a clear coat on my fingernails and I understand regular polish doesn’t last as long as gel. However, it has not even been 24 hours and the polish on my fingernails has already fallen off.
The clear coat I got from Amazon lasts way longer…
PICK SOMEWHERE ELSE!
I got a gel pedicure and a gel full set which was charged for $150. Over priced right? On top of that my whole nail actually popped up less than a week from getting them done! That’s never happened to me! The owner woman is not friendly and hardly knows how to do nails. So upsetting to be overcharged for low quality. Pick anywhere else.
I went to get my acrylic nails removed because the usual salon was booked up. The manager was rude over the phone and seemed impatient to hang up. The place was completely empty when I got there, so at least I was seated quickly, and the salon was clean and tidy. The older lady began taking the nails off, and when it came time to remove the actual acrylics, she began using an unused acrylic nail from her box to pry them off with brute force. I asked her if she could use acetone, and she ignored me. The manager had me come to her station and started using a cuticle nipper to pry them off as well. I still had nail glue on my nails when it was done, and it was three times the amount if I had gone to my usual place in a different day. I don’t think i will be coming back.
Please zoom in and look at this nail job. My wife went there and was very disappointed.
The nails are jagged and uneven and were not trimmed well. The polish doesn’t even cover all of the nails.
I am going to have to go out on the patio with her and see if we can make something out of this.
Bummer
First time at cloud 9 nails . I needed color change and one nail fixed . Service was good and not busy.
False advertising on your online prices. Online when you book a manicure it says $15. When you go to pay they force you to pay $35 because “the booking price is wrong” This is a disgusting bait and switch method and I’ll make sure none of my family and friends are tricked into paying more because they like to scam people.
Better watch out because if you do this to the wrong person, your salon will get sued.
Ummmm the nails looked great until she did the design lol…. I showed her a picture and this is what I got. DONT GET A DESIGN!
I stopped in for a pedi. The women that greeted me was lovely.
The woman that did my pedicure was rough and left my cuticles sore and raw. She did a great job painting but my feet don’t feel soft at all. I feel like I paid 40.00 for a polish. No calus removal.
She was also rude. She started cleaning up while the polish was still drying. I asked her if she wanted me to get out of her way and she was like yes!
I won’t be going back.
Place Pictures
Cloud9 Nails Salon Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
How to go there
Location
Places
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