Quick Facts About Coco Nails
Coco Nails place, based on the comments provided, has both strengths and weaknesses that contribute to the overall customer experience. In order to thoroughly analyze these strengths and weaknesses, it is important to consider various aspects of the salon such as customer service, pricing, quality of services, and overall satisfaction.
One of the strengths mentioned is the professionalism displayed by the employees. Customers mentioned that Kelly and Tony, two of the employees, are super professional and knowledgeable about their clients' specific nail needs. Kelly, for example, is attentive to the fragility and thinness of one customer's nails and adapts her tool usage accordingly. This shows that Coco Nails values expertise and customer satisfaction, as employees are trained to cater to specific needs and preferences.
Additionally, some customers appreciated the receptionist's friendliness and helpfulness. A pleasant and accommodating receptionist can have a positive impact on the overall impression of a salon, making customers feel welcome and comfortable.
Another strength mentioned is the affordability of Coco Nails. Multiple customers commented that the prices were reasonable and affordable for the services provided. This can attract customers who are looking for quality nail services at a reasonable cost.
However, despite these strengths, there are also several weaknesses that need to be addressed. One recurring complaint is the inconsistency in service quality. Customers mentioned that service was sometimes mediocre, with employees starting off rude or providing a rushed and incomplete pedicure. This inconsistency can create a negative experience and erode customer trust.
Pricing is also a weakness mentioned by some customers. The prices were described as incredibly high and overpriced, which may deter potential customers who are seeking more affordable options.
Another significant weakness highlighted by customers is the poor quality of the job done. Several customers complained about nails popping off or the paint fading and chipping away after only a few days. This indicates a lack of attention to detail and quality control, which can significantly impact the overall customer satisfaction.
Additionally, a few negative comments were made about specific employees, including their lack of professionalism or mean demeanor. Such negative interactions can create a hostile and uncomfortable atmosphere for customers, leading to a decline in customer loyalty and word-of-mouth recommendations.
Lastly, one customer mentioned a specific incident where a mother was asked to leave because her baby cried momentarily. This action was perceived as lacking compassion and kindness, further reinforcing the negative impression of the salon's staff.
In conclusion, Coco Nails place has both strengths and weaknesses that play a crucial role in shaping the customer experience. While there are employees who are professional and friendly, inconsistencies in service quality, high prices, poor job execution, and negative interactions negatively impact the overall impression of the salon. Addressing these weaknesses and further emphasizing the strengths can help Coco Nails create a better customer experience and improve customer satisfaction in the future.
Best TL Reviews
Service was “meh”, the prices are incredibly high and the employees started off rude.The Hispanic pedicure lady was so sweet and diddnt make it awkward and actually had a nice conversation with me???? For my nails (purple) The lady hurt me with the filer and did not even take her time to do my cuticles correctly but overall is was a decent experience.
I’ve been going there for years now. Kelly and Tony are super professional. Kelly knows how fragile and thin my nails are, so she doesn’t use the machine to file them unless it’s really necessary and she’s very friendly.
The receptionist was nice. I got 2 cuts on my toe and she kept on filing over it or picking on it as if she’s making a difference. I asked for square shape.. she must’ve ignored me as none of them are shapras squared. I’ve been here in the past but this was my last time here.
Yesterday ( 10/11/16 ) was my first time here. And i absolutely loved it.. ive been looking for a good nail salon for the past 3 years and now i can definitely say i found it.. i really recommend it.
Worst experience I’ve had ever! They are over priced, the job was done terribly and mean employee. Not pleasant at all! Do not recommend. This place should close honestly. I complained about the job and they were asking for more money
Very bad experience. Bad service, horrible my nails. I never go back or recommend it to anyone who appreciates good taste or professional work.
This has been the worst place I have ever been. A mediocre service, the quality of the owner's person is low. Asking a mother to leave simply because her baby cried for a few seconds shows the quality of being. The lady I asked for a pedicure took less than 15 minutes to do.
The people are good yes the price is affordable but I went there more then 5times to get my nails done and it never last . Either a nail pop off like nothing or the paint will fade and chip away after a few days
Place Pictures
Coco Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | Closed |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
How to go there
Location
Places
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