Regal Nails

+1 704-748-9115

306 N Generals Blvd, Lincolnton, NC 28092 United States of America

Open Today: -

Quick Facts About Regal Nails

Regal Nails, located inside Walmart, seems to have both strengths and weaknesses based on the comments provided. In order to analyze the strengths and weaknesses of the place, we will first summarize the comments made by customers.

One customer expressed dissatisfaction with the quality of the nail service they received for their daughter. They felt that the workmanship and quality were poor and not reflective of what was advertised online. They are upset and believe that the quality may have been compromised because their daughter was a teenage girl by herself. Another commenter shared a similar sentiment, stating that they received ugly and crooked nails, and were cut multiple times by the nail technician. They vowed to never return to the place due to the lack of friendliness from the staff.

Conversely, another customer stated that they always get their nails done at Regal Nails and specifically request a nail technician named Michelle, who they believe is the best. They shared a picture of their nails that Michelle had done, stating that they were beautiful. Another customer used to come to the salon frequently and had positive experiences until Michelle left. They noted that after her departure, the quality of the service declined significantly, with nails lifting and popping off just four days after getting them done. They also mentioned a lack of customer satisfaction and feeling ignored by the staff when they raised concerns.

Another customer recounted a negative experience where their nails were not properly done. They claimed that their nails were bumpy, crooked, and not fully painted, with the nail polish peeling off just a few days after getting them done. They were particularly upset because they had gotten the nails done for their upcoming wedding. The commenter highlighted the poor service received and felt that their $50 had been wasted.

Lastly, a customer criticized the nail center for its bad work and alleged they have a habit of speaking in their Chinese language and criticizing clients. They also mentioned a rude Chinese girl who spoke loudly when she didn't understand certain things. Another customer shared a negative experience of being burned multiple times and made to bleed during the nail service. They described the drill bits as dirty and expressed their intent to report the salon to the state board.

Based on these comments, we can identify several strengths and weaknesses of Regal Nails Place:

Strengths:

1. Loyalty: One customer expressed loyalty towards a specific nail technician named Michelle. This suggests that the salon has staff members who are capable of building a loyal customer base. 2. Positive Experiences: Another customer commented on their positive experiences at the salon in the past. This indicates that in the past, Regal Nails had the capability to provide satisfactory services. 3. Convenience: The salon is located inside a Walmart store, making it easily accessible for customers who are already shopping there.

Weaknesses:

1. Inconsistency in quality: Several customers have complained about poor workmanship, crooked nails, and nails lifting or popping off within a few days. This inconsistency in quality is a major weakness. 2. Lack of customer satisfaction: Multiple customers have expressed dissatisfaction with the salon's response to their concerns. They claim that the staff did not address their issues properly or were dismissive. 3. Poor customer service: Customers have mentioned instances of rude behavior from the staff, including speaking negatively in their native language and criticizing clients openly. 4. Injuries and unhygienic practices: Customers have reported being cut multiple times with dirty drill bits and being made to bleed during the service. This raises concerns about the salon's adherence to proper sanitation practices.

In conclusion, while Regal Nails Place at Walmart may have some loyal customers and convenience due to its location, there are significant weaknesses that need to be addressed. The inconsistency in quality, lack of customer satisfaction, poor customer service, and reported injuries and unhygienic practices are areas that require improvement. It is important for Regal Nails to address these weaknesses in order to maintain its reputation and retain its customer base.

Best TL Reviews

Okay so at about 3pm today

I sent my daughter into Walmart by herself to get her nails done while I stayed in the truck and returned a few company calls.

My 16yr old daughter got back to the car Very Unhappy, and frankly I'm upset too with the poor workmanship and quality.

Not what is advertised in the pictures online.

Time in was 3:51, time out 4:26.

Angel even told me how good the customer's nails looked that got up right before her!

What is It? Because it's a teenage girl by herself you wanna cheapen up on the quality?!

I bet if I, her Father, would have been there it wouldn't have happened

I Know it wouldn't have, I'd have called it out on the spot!

Very upset, poor quality, Not worth the $53 that I paid, could have gotten a kid to follow instructions better and put a little effort into it!

The hand drawn picture is the rough draft of what my daughter actually handed the lady and described what she wanted.

The other pictures are what she received.

Not happy

I don’t usually write reviews but this was awful. I’ve never had my nails done so ugly and crooked. The nail tech also cut me several times with the drill bits and made me bleed. Never again coming back. Also, they are not friendly at all.

I always get my nails done here!! I have always went to Michelle. She is the best. I will only let her do my nails because she’s this best here is what she done yesterday.They are beautiful!!

I used to come to this nail salon very often, and always had a great experience. Here lately the experience has been awful!!

Ever since Michelle left this nail salon has gone downhill very quick.

I got my nails done 4 days ago and they are already lifting and popping off. Not to mention when the lady was doing my nails I told her I had an issue with my nails and her response was “oh well it’s too late for me to fix them” then she charged me $56 for a white tip full set. They do not care if their customers are satisfied or not!

I will definitely not be going back to this location.

The lady started out great. When I told her two of my nails were crooked she told me no and kept going. Fine, maybe I was wrong. She cut all 5 of my fingers on my right hand, all five we're bleeding. The 5 on my left hand are all crooked, they are slanted. They are bumpy, crooked, and not fully painted. I woke up this morning to my thumb nail the paint is peeling off. I just got them done Friday. They were for my wedding this week now I have to find someone to fix them today. $50 wasted.

the worst nail center in all of lincolnton the work is bad .. when they have a problem with a client they will start speaking in their chinese language and criticize the client that is very unpleasant if they do it ... hire real nail professionals please . The Chinese girl is very rude. she spoke to me out loud because she didn't understand some things

The nail tech burned me three times with the drill bits!( which were very dirty!)

( Mold around sink!) I wanted to stop but she insisted that I continue… She even told me that the Manicure was free because she hurt me so many times! She even made me bleed! But then when I started to leave she insisted that I pay her $38, of course I got super upset and I plan to Call the state board on these people!

I don't usually write reviews but after reading other reviews I see that this unprofessional behavior is a trend at Regal Nails. Their response to these reviews is "I hope you come back and pay us again". When the correct response should be "let us make this right". Especially when you're told before you leave to come back if you have any problems. Well, I went back because the color I picked wasn't the color she put on me. It looked very different under the salon lights. I showed her two colors and asked her to pick one of them. She picked a green. A very unflattering green. Green wasn't one of the choices. It's like she picked the color for me. One nail was shorter than the rest so I got the rest of them filed down. Now they're too short. The lady that done my nails told me she has only been there for a couple weeks. That is not an acceptable excuse when you're paying so much! Which brings me to another point... The prices they have posted in the shop are not what they charged me!! I paid for my sister and myself. Neither one of us had a nice experience. Something needs to change or I don't see this shop remaining a successful establishment.