Coffee Aroma

+44 1235 550650

15 High St, Abingdon OX14 5BB United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Coffee Aroma

Coffee Aroma Place, based on the comments provided, has several strengths and weaknesses that can be identified.

Starting with the strengths, one recurring theme in the comments is the kindness and friendliness of the staff. Multiple customers have mentioned positive interactions with the owner and staff members, highlighting exceptional customer service. This is a significant strength for any establishment as it creates a welcoming and pleasant atmosphere for customers. Additionally, the cafe is commended for their efforts to accommodate all needs, including those of disabled users. This shows a commitment to inclusivity and customer satisfaction.

Another strength mentioned is the pleasant surroundings of the cafe. Customers appreciate the atmosphere and find it a comfortable place to spend time. The comments also praise the community spirit of Coffee Aroma, emphasizing that all customers are welcome, regardless of background or age. This inclusive and welcoming environment contributes to the cafe's strengths.

The variety of food and drink choices offered is also mentioned as a positive aspect of Coffee Aroma. This can be appealing to customers who prefer options and want a good range to choose from. Additionally, the fact that the cafe is under new management is seen as a strength, as the staff is described as extremely friendly and helpful. This suggests that positive changes have been implemented since the change in management.

Moving on to the weaknesses, one specific comment criticized the quality of takeaway milkshakes and baguettes, stating that they were awful and inedible. This negative feedback highlights a weakness in the food quality and taste consistency. Another comment mentions a disappointing experience with a full English breakfast, where the customer received a limited amount of food that did not match their expectations. This suggests a weakness in portion sizes and the accuracy of orders.

Price is also mentioned as a weakness in one comment, with a customer expressing regret over the cost of their order. The comment states that they should have gone to a nearby competitor, Costa, which implies that Coffee Aroma may not offer competitive prices compared to other establishments in the area. This can be a significant drawback for attracting and retaining customers.

It is also worth noting that one comment mentioned poor service with no smiles from the staff. This indicates a potential weakness in the customer service provided, as a lack of friendliness or positive attitude can impact the overall experience for customers.

In terms of cleanliness, one comment suggests that the cafe was clean and presentable. However, the same comment also mentions being the only customer at the time, which raises questions about the café's popularity and potential weaknesses in attracting a consistent customer base.

In conclusion, Coffee Aroma Place has several strengths, including kind and friendly staff, pleasant surroundings, efforts to accommodate all needs, and a variety of food and drink choices. However, there are also weaknesses in terms of food quality and taste consistency, portion sizes, pricing, and potential issues with customer service and attracting customers. These strengths and weaknesses should be considered by the café management to improve and maintain customer satisfaction.

Best TL Reviews

amazing place kind staff will defo be back!

Visited on two occasions at weekend. Both times coffee tassed good. Could have been a bit hotter on Saturday, fine on the Sunday. Pleasant surroundings. Will probably visit again when in the neighbourhood.

Just had a really nice experience in Coffee Aroma. The owner is very friendly, took the time to talk to my 3 year old and made him a special hot chocolate. They even thought to make it cool enough to drink straight away. Exceptional customer service.

Ordered to takeaway, two milkshakes which where awful, as for the baguettes they were inedible. This place has really gone down hill. The staff looked like that couldn't be bothered to work. As for the price £14!! I should have gone to Costa around the corner.

What a fantastic establishment. The owner and all staff make you feel so welcome and try to accommodate all needs little or large!!! Plus they show fantastic customer service to disable users that regularly go in and help with any needs that arise within the establishment.

A good place to grab a quick bite. Lots of food and drink choices. It's under new management very recently and they were extremely friendly and helpful. They put up with all our order changes and happily made us a custom plate of falafel.

Wonderful family cafe who really know and take care of their customers. Fantastic community spirit - and great coffee! All are welcome, young or old, from any background. - Love it!

Ordered a full english breakfast recieved one sausage 2 bacon beans and an egg I slice of toast

Most definitely not full english paid for tea separately spent 6.50

Very poor service made with no smiles.

Was clean and presentable however I was the only customer...I can understand why.