Quick Facts About Coffee Bean Ltd
Coffee Bean Ltd has several strengths that contribute to its overall reputation. Firstly, customers appreciate the simple dishes served at the café. This indicates that the menu is not overly complicated, making it more accessible to a wider range of customers. Additionally, the food is described as good quality, indicating that the café uses fresh ingredients and pays attention to the taste and presentation of its dishes.
The friendly and attentive service offered by the staff is another strength of Coffee Bean Ltd. Customers mention the friendliness of the personnel, suggesting that the staff create a welcoming and comfortable atmosphere. Furthermore, the service is described as efficient, with meals served quickly. This demonstrates that the café values customer satisfaction and aims to provide a timely dining experience.
Affordable prices are also noted as a positive aspect of Coffee Bean Ltd. The combination of good quality food and reasonable prices can attract a larger customer base, making it more inclusive and appealing to a diverse range of individuals.
The positive comments on the food, service, and atmosphere of the café contribute to its overall strengths. Customers have a favorable perception of the café, which can generate word-of-mouth recommendations and foster customer loyalty.
However, there are certain weaknesses highlighted in the comments that need to be addressed by Coffee Bean Ltd. One of the weaknesses identified is the lack of customer service skills exhibited by one of the waitresses. Customers expect friendly and attentive service, including smiling, expressing gratitude, and making the dining experience pleasant. The café should invest in customer service training to ensure that all staff members possess the necessary skills to provide excellent service to customers.
Hygiene is another area of concern mentioned in the comments. The fact that the waitress did not clean the table properly before placing food is unsanitary and can lead to contamination. Implementing rigorous hygiene protocols and training staff to adhere to these standards is crucial for the café to maintain a clean and safe environment for its customers.
Another significant weakness highlighted is the inconsistency in the quality of the food. Several customers express their dissatisfaction with the taste and preparation of certain dishes, such as the inedible sausage and bacon and the rock-hard poached egg and beans. This suggests a lack of consistency in the kitchen and may indicate a need for improved cooking skills or the hiring of a chef with more experience. Consistency is vital for a café to maintain its reputation and ensure repeat business.
The issue of allergen management is also raised in one of the comments. The café claims to have vegan and vegetarian options available at all times, but the customer experienced difficulties in getting a jacket potato without coleslaw. Not accommodating specific dietary requirements can be a significant problem for customers with food allergies or intolerances. Coffee Bean Ltd should prioritize training their staff on proper allergen management and ensure clearer communication with customers to avoid any potential health risks.
In conclusion, Coffee Bean Ltd has strengths in its simplicity of dishes, good quality food, friendly service, and reasonable prices. However, there are weaknesses in the lack of customer service skills exhibited by one of the waitresses, hygiene standards, inconsistency in food quality, and allergen management. Addressing these weaknesses will allow the café to improve its overall experience and maintain a positive reputation in the eyes of its customers.
Best TL Reviews
Nettes Lokal mit einfachen Gerichten. Freundliches Personal.
Good service for the prices... you can have a decent meal served quickly! Is my 3rd visit ;)
Really lovely cafe: good quality food, nice service, good prices. Thoroughly recommend :)
Food and atmosphere was lovely.
The owner was a lovely gentleman.
The waitress who takes the orders and brings the food to the table has Absaloutely no customer service skills.
Not once did she smile, say thank you for ordering/ taking payment and it seemed bringing the food to the table was an effort.
Hygiene needs to improve as the waitress on 3 occasions would take the previous customers tray away and not wipe the table before placing my food down.
Should have read the reviews before entering. Sausage and bacon inedible. Poached egg Rock hard. Beans Rock hard and stone cold.this establishment needs to hire a chef or at least someone who can cook and someone with people skills to serve the food.
Great tasting (though very filling) food. I went there for lunch and had the carbonara, but many people were still having a brunch when I arrived. Offer a fairly flexible menu.
No regard for allergens at this restaurant. Says on the sign vegan and vegetarian options ALWAYS available but cannot provide a jacket potato without coleslaw. Asked them to put the coleslaw in a pot on the side for my friend to have instead and it came on the same plate. Returned it to the waiters and was told that I hadn’t specified that I would’ve liked it on another plate. I reiterated to them my dairy and egg allergy and asked if I could have the same plate just no coleslaw. They returned the plate with no coleslaw but had smothered the salad in a mayo dressing. Completely unacceptable.
Visited as I was in the area. Lovely local cooked food. Will visit again. Recommended. Thanks.
Place Pictures
Coffee Bean Ltd Info
Amenities
Service options
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Outdoor seating
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
Offerings
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Coffee
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Healthy options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
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Cosy
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 08:00 AM - 05:30 PM |
|---|---|
| Tuesday | 08:00 AM - 05:30 PM |
| Wednesday | 08:00 AM - 05:30 PM |
| Thursday | 08:00 AM - 05:30 PM |
| Friday | 08:00 AM - 05:30 PM |
| Saturday | 08:00 AM - 05:30 PM |
| Sunday | 10:00 AM - 04:00 PM |
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Location
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