Golden City

+44 1942 226188

18 Moor Road Orrell, Wigan WN5 8SA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Golden City

Golden City restaurant has received a mix of positive and negative comments from customers. In this analysis, we will explore the strengths and weaknesses of the restaurant based on these comments.

Starting with the strengths of Golden City, many customers praise the quality of the food. One customer mentions that "every meal has always been spot on." This suggests that the restaurant consistently delivers high-quality dishes that meet customer expectations. Another customer comments that the salt and pepper at Golden City is the best they have ever tasted, highlighting the superior flavor and seasoning of their dishes. This positive feedback about the food indicates that Golden City excels in creating delicious meals.

Furthermore, longevity and customer loyalty are indicators of a restaurant's strengths. One customer mentions they have been "going for 12 years" and always had a great experience. Another customer has been coming for 3 years and mentions that Golden City has always kept their partner happy. These long-term customers demonstrate the quality and consistency of the dining experience at Golden City, as well as their ability to maintain customer satisfaction over an extended period.

Additionally, the personal touch of the restaurant is another strength. One customer highlights that Christine, a staff member, takes the time to speak to regular customers and creates a welcoming atmosphere. This attention to customer service helps build a loyal customer base and creates a positive dining experience.

Moving on to the weaknesses of Golden City, one common issue mentioned by customers is the slow delivery time. Although one customer states that it is understandable if the restaurant is busy, another customer mentions that their £45 delivery took a long time and the food was awful. Slow delivery can be frustrating for customers, especially when they are expecting a timely and enjoyable meal. However, it is important to note that this issue seems to be inconsistent, as other customers do not mention delivery time as a problem.

Inconsistent quality is another weakness identified by customers' comments. One customer mentions that they recently had an awful experience where the food was dry and overcooked, resulting in everything being thrown in the bin. This suggests that Golden City may have occasional quality control issues, leading to negative dining experiences. Another customer describes the sweet and sour as "brown" and finds the salt and pepper chicken excessively spicy. These comments indicate that the restaurant may have some inconsistency in the taste and preparation of their dishes.

Customer service also receives mixed reviews. While one customer praises Christine for her friendly demeanor and personal interaction, another customer mentions that an English staff member behind the counter is rude and unwelcoming. Rude or unwelcoming behavior from staff members can leave customers with a negative impression of the restaurant and may deter them from returning.

In conclusion, Golden City has several strengths and weaknesses based on customer comments. The restaurant's strengths include consistently delicious food, long-term customer loyalty, and a personal touch in customer service. However, weaknesses include slow delivery times, inconsistent quality, and mixed reviews of customer service. Addressing these weaknesses could enhance the overall dining experience at Golden City and help maintain a positive reputation.

Best TL Reviews

Every meal has always been spot on. Delivery takes a while but understandable if they're busy. The singapore vermicelli and crispy chilli chicken is lovely.

Just had a £45 delivery, first time using this place in yrs, absolutely awful food, everything was dry and overcooked, all thrown in the bin, this was for 4 people and no one ate it, never again. If there was an option to give 'no stars' that's what they would get

Been going for 12 years, always amazing, the best salt and pepper you’ll ever taste, fresh chillis (hot) the best homemade seasoning with their own secret ingredient, which will have your taste buds wanting more, Christine is a lovely person who takes time to speak to her regulars who she recognises, I travel a few miles for this food an will continue to do so, can’t rate this place enough, keep up the good work an I’ll see you next week.

Food is brilliant and we love Christine but the English girl who works behind the counter is very rude and makes customers feel unwelcome. This won't stop us from coming back but maybe greet customers with a smile in future :) amazing food as always!

I ordered chicken curry and boiled rice, chicken and cashew nuts and egg fried rice for myself and my partner last Saturday. When I got home my partner got the food out and tasted it and though it was absolutely disgusting - the worst Chinese food she had ever ttasted. The chicken didn't taste like chicken and the cashew nuts were burnt and the egg fried rice was very dry and was the most disgusting she'd ever tasted. The chicken curry and boiled rice was okay but not the best I've had from there by a fair way.

Been coming here for 3 years and it always kept me girlfriend happy even tho she wouldn't pay. We've split now so probs won't be ordering no more :(:( at least ya made alot off money off me in the 3 years haha 5 stars

Best Chinese going usually when me and my girlfriend argue ( now ex) :( i usually surprise her with a golden city but i cant no more as it usually takes a bit longer than usual to come and she gets proper frustrated because its sometimes cold then i get blocked so thanks golden city.

Chris crying now.

Edible but not the best by far the sweet and sour was brown, the salt and pepper chicken was the spiciest food I've ever eaten I'm my life, everything seemed a bit bland