Quick Facts About Coiffeur Pout & Co
Coiffeur Pout & Co is a hair salon with a mix of positive and negative reviews. In order to assess its strengths and weaknesses, it is important to thoroughly analyze the comments provided.
One strength that the salon possesses is its friendly and accommodating staff. Multiple individuals have praised the staff members, specifically mentioning Ben, Brian, and Andrea. They are described as fantastic, brilliant, and excellent at their craft. This indicates that the salon has skilled and personable employees who create a welcoming atmosphere for customers. Additionally, the positive reviews highlight the staff's ability to engage in pleasant conversation, indicating that they prioritize customer satisfaction beyond just providing haircuts.
Another strength of Coiffeur Pout & Co is its longevity in the industry. One customer mentions that the salon has lasted nearly 40 years in business. This suggests that the salon has been able to maintain a loyal customer base over an extended period of time. The fact that the customer from 20 years ago still had a positive experience and received a quality haircut demonstrates the salon's consistency and ability to retain regular clients.
Reasonable pricing is also mentioned as a strength in one of the comments. Customers appreciate that the salon offers a good service at a fair price, which is an important factor for many individuals when choosing a hair salon.
On the other hand, there are several weaknesses that need to be addressed. One recurring issue is the salon's lack of organization and communication. Two separate customers mention that their appointments were not written down, leading to inconvenience and wasted time. In one case, the customer had even traveled from Belfast to Lisburn for the appointment that wasn't properly scheduled. This indicates a lack of attention to detail and a failure in customer service. Furthermore, the salon's failure to apologize or make any attempts to rectify the situation further exacerbates the issue.
Additionally, there is a comment mentioning poor customer service and lack of assistance when a mistake was made. The customer states that the salon did not take responsibility for the error and did not offer any help in rescheduling the appointment. This highlights a lack of professionalism and a disregard for the customer's needs.
In conclusion, Coiffeur Pout & Co has both strengths and weaknesses. The salon's friendly and skilled staff, long-lasting presence in the industry, and reasonable pricing are commendable qualities. However, the lack of organization, communication, and poor customer service are serious issues that need to be addressed. Properly scheduling appointments, apologizing for mistakes, and offering assistance in case of errors are important steps that the salon needs to take to improve its weaknesses and provide a higher level of customer satisfaction. With a focus on improving these aspects, Coiffeur Pout & Co can continue to thrive and build a solid reputation in the long run.
Best TL Reviews
I made an appointment in person and watched as my details were written down, but when my appointment was cancelled, I wasn't called. When I queried why I hadn't been called, I was told they didn't have my number. No attempt to apologise.
Fantastic place and fantastic staff, special shout-out to Ben and Brian!
Needed a haircut and remembered this place from 20 years ago and decided to go there again to see if they could fit me in, luckily they did and were friendly staff as they were 20 years ago and still had their regular clients coming in which shows why they've lasted nearly 40 year's in business, was more than happy with my cut and pleasant chat with the staff and would highly recommended so a big ????
A great service Andrea is brilliant!
Ben is a fantastic Hair artist! Lovely to chat to and always makes sure your happy before leaving the chair!!
Twice I've been given an appointment and twice it's not been written down. Glad I rang to check price today as I was heading into Lisburn from Belfast for no reason!! No help when they discovered error had been made. No attempt to help get me new appointment. Very poor customer service
I have gone here for quite a long time now, and Brian is an excellent barber.
I would recommend going here for anybody, he is very attentive and follows your instructions very closely, he is also very good conversationalist!
He has been said to be exceptionally good at curly hair, and as demonstrated by my pre-quarintine hair compared to what Brian did.
Bryan has been cutting my hair for years and wouldn't go to anyone else. Great haircut and done in such little time.
Always good chat and very accommodating! Reasonably priced also!
Coiffeur Pout & Co Info
Amenities
Accessibility
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Wheelchair-accessible car park
Payments
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Cash only
Health and safety
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Appointment required
Today
Opening Hours
| Monday | 09:00 AM - 05:30 PM |
|---|---|
| Thursday | 09:00 AM - 05:30 PM |
| Friday | 09:00 AM - 05:30 PM |
| Sunday | Closed |
| Wednesday | 09:00 AM - 05:30 PM |
| Tuesday | 09:00 AM - 05:30 PM |
| Saturday | 09:00 AM - 05:00 PM |
How to go there
Location
Places