Cosmo Beauty Supply

+1 513-281-9000

6828 Hamilton Ave, Cincinnati, OH 45224 United States of America

Open Today: -

Quick Facts About Cosmo Beauty Supply

Strengths of Cosmo Beauty Supply:

1. Wide selection of products: Customers appreciate the variety of hair products available at Cosmo Beauty Supply, including wigs, braiding hair, crochet hair, accessories, and outfits. This allows customers to find everything they need in one place.

2. Good customer service: Many customers have reported positive experiences with the staff at Cosmo Beauty Supply, describing them as friendly, helpful, and sweet. The staff speaks to customers upon entry and is willing to assist them in finding what they need.

3. Reasonable prices: Several customers have mentioned that the prices at Cosmo Beauty Supply are reasonable, making it an affordable option for purchasing hair products. This affordability likely contributes to customer loyalty and repeat visits.

4. Variety of bonnets and hair care products: Cosmo Beauty Supply carries a diverse selection of bonnets, which is appreciated by customers who specifically seek out this product. Additionally, they have the shampoo and conditioner that one customer loves, indicating that they stock popular and sought-after hair care products.

Weaknesses of Cosmo Beauty Supply:

1. Pricing discrepancies: One customer mentioned in their comment that they had issues with items being rung up at higher prices than indicated on the price tags. This suggests either a lack of attention to detail on the part of the staff or potentially unethical pricing practices.

2. Poor customer service experience: Another customer shared a particularly negative experience with the owner of Cosmo Beauty Supply. They recounted feeling disrespected, yelled at, and threatened, and they ultimately decided to stop shopping at the store. Such incidents can seriously damage the store's reputation and customer loyalty.

3. Inconsistent pricing compared to online options: One customer stated that they found a wig or ponytail cheaper online than at Cosmo Beauty Supply. This indicates that the store may not always offer the most competitive prices, potentially leading some customers to explore online alternatives instead.

4. Racial discrimination: A customer described experiencing racial discrimination from the owner of Cosmo Beauty Supply, which included being yelled at and accused of having visited the store before when they hadn't. The customer expressed their disappointment with the owner's behavior and called for a boycott of the store. Such incidents of discrimination can severely harm a business's reputation and are completely unacceptable.

In conclusion, while Cosmo Beauty Supply has strengths such as a wide product selection, good customer service, reasonable prices, and a variety of sought-after items, they also have weaknesses in terms of pricing discrepancies, poor customer service experiences, inconsistency with online prices, and incidents of racial discrimination. It is important for the store to address these weaknesses promptly in order to maintain a positive reputation and customer base.

Best TL Reviews

You got a love hair stores. This is a small hair store but yet and still has so much and it they always have some beautiful outfits as well and accessories that match they always have 613 for me. They got a nice selection of wigs in the back of their store, and they have a variety of braiding and crochet hair.

The customer service experience started out great very friendly. The guy wrong up my items and was distracting me by talking about how beautiful my 6 year old granddaughter was. He rang up my 4 items and they came up to $39 and some change. I had to remind him to give me my change. I left and looked at my receipt and noticed 2 items that had a price tag on them and rang up more than the price tag. One item wrong up $19.99 but the tag had $9.99 and the other item wrong up $2.99 but the tag had $1.99. I went back and requested a refund and told him I didn’t want the items. He went on to tell me that the computer is right and the price tag on the items is wrong. I will never ever shop at this store again and I will be reporting them to the news this is fraud. PLEASE BEAWARE‼️

These owners are so nice! The selection here is amazing, the wigs are super nice. I'm so grateful that I was recommended to this place. The customer service is out of this world. I'll never go anywhere else again for a wig!!!

Really cool hair store. The staff is very sweet and helpful and the prices are reasonable my forever hair store now go check them out..

It was my first time in this hair store..I was looking for a cheap cute wig or ponytail for my birthday ???? and i found just that! All though i found it online for cheaper..

First time in the store. Customer Service was nice. They speak when you come in and are very helpful. Prices are very reasonable.

They always have a variety of bonnets that's the only place I will go to get my bonnets,they also have my shampoo and conditioner that I love ❤ so they have a lot of good things too, I love going wig shopping there,this is where I got my first wig and it's a beautiful Bob wig.

Yesterday I went into Cosmos at 6828 Hamilton Avenue near Galbraith Road. I have never in my life been disrespected by any man or woman as I was yesterday by the owner of Cosmos. I went to exchange a lipstick pencil I purchased a couple of weeks ago that was defective. The female sales rep that was waiting on me, listened as I explained to her that the pencil didn’t work correctly. She asked me if I wanted another one and I said yes. I only asked that I be able to open it in the store to ensure that the pencil actually worked properly. We walked over to where the pencils were located. The owner came to the front of the counter and started talking to me saying, “I have have already exchanged this for you once. “ I said, “NO SIR, this is the second time I have been in this store”. He yelled, “No it isn’t you have been in here before.” Again I said “NO SIR I haven’t.” He started to walk from behind the counter screaming at me saying “I have exchanged it and I won’t do it again.” We went back and forth as I tried to help him understand that he had me confused with someone else. At this point I felt threatened by his behavior as he moved closer. I started to get upset. He started to yell at me telling me to get out of his store before he called the police. Now I’m really upset! I said to him “so all black women look alike.?” He yelled for me to get it now! He continued to accuse me and yell. At this point I’m so upset to my core. I had my granddaughter with me so I left and put her in the car and went back into the store. I said to him “since $5.99 means so much to you, you can have the pencil back. So I throw it in the store and left. Now if my husband was with me it would have never gone down the way it did. Why did that man feel like he could speak to me the way that he did. Hell no!! That is unacceptable. You want me to treat you with respect then so do I. When I go into an establishment they want me to treat them with respect and I expect the same. My grandma would say treat people how you would want to be treated; with respect. I’m asking my family and friends not to shop in Cosmos until they learn how to treat us. African American women put good money in their pockets every day, and we are supposed to take this kind of treatment? HELL NO!! African American women have a huge buying power in these stores and this owner took my business for granted.