Costa Coffee Drive Through

Talke, Stoke-on-Trent ST7 1RL United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Costa Coffee Drive Through

Costa Coffee Drive Through has several strengths and weaknesses based on the comments provided. Here is an analysis of these strengths and weaknesses:

Strengths:

1. Lovely large space with ample seating: The spacious seating area is a major strength as it provides customers with a comfortable and relaxing environment to enjoy their coffee. This also indicates that the location can accommodate a large number of customers.

2. Pleasant staff: The pleasant and friendly staff are highly appreciated by customers. Good customer service can significantly enhance the overall experience and leave a positive impression on customers.

3. Prompt service: Customers mentioned that they are served promptly, whether they are ordering just a drink or food and drink. This suggests that the service and efficiency of the staff are commendable.

4. Never busy: One customer mentioned that the Costa Coffee Drive Through is never busy. This could be seen as a strength, as it implies that customers do not have to wait in long queues or deal with crowded spaces.

5. Clean and well-stocked toilets: The availability of clean and well-stocked toilets can be seen as a strength, as it adds to the overall convenience and satisfaction of customers. It reflects the effort put into maintaining cleanliness and hygiene.

6. Easily accessible with ample parking: The Costa Coffee Drive Through is described as easily accessible with plenty of wide-spaced parking bays. This is a significant advantage as it allows customers to conveniently visit the location without any hassle.

7. Good service and friendly staff during COVID-19: One customer mentioned that the Costa Coffee Drive Through still looks fresh and has friendly staff despite being opened during the COVID-19 pandemic. This shows that the location has adapted well to the circumstances and continues to provide quality service.

Weaknesses:

1. Staff indifference: One customer mentioned that the staff seem like they can't be bothered to talk to customers. This indicates a lack of customer engagement and may leave some customers feeling unappreciated or less satisfied with their experience.

2. Lack of passion among workers: A customer expressed disappointment with the lack of passion and care put into the products and service. This suggests that some workers may lack enthusiasm and dedication, which can negatively impact the overall quality of the experience.

3. Zero service and lack of quality: Another customer mentioned experiencing zero service and a lack of quality in the products provided. This is a significant weakness as it indicates that some customers have had negative experiences with regards to the service and product standards.

In conclusion, Costa Coffee Drive Through has various strengths that include a lovely large space with ample seating, pleasant staff, prompt service, lack of crowds, clean and well-stocked toilets, easy accessibility, and good service during COVID-19. However, there are weaknesses such as staff indifference, lack of passion among workers, and instances of zero service and lack of quality. These weaknesses should be addressed in order to maintain and improve the overall customer experience at the Costa Coffee Drive Through location.

Best TL Reviews

Lovely Costa. Lovely large space with ample seating. Staff are pleasant as well

Always enjoy going here, staff are lovely and the coffee is great. Always served promptly whether it's just drink or food and drink. You can't ask for more than that.

I use this costa for the pure fact its never busy. Same great coffee and service as there other shops

Didn't have any food but the drinks are nice but staff seem like they can't really be fussed talking to you.

Opened during covid ..still looking fresh

Good service friendly staff

Probably one of the best Costa coffee sites . It is easily accessable / & to leave has plenty of wide spaced parking bays .

The toilets are clean and well stocked .

The service is smooth with smiles .

Zero service!! There was no service at all, the speed was there but not the quality. People should put care into the product and what they do. Workers need to have a passion and if you dont like it you should have not signed up for this job!

Great Costa doing all you need.