Quick Facts About Rita's Curry House
Strengths:
1. Positive customer reviews: The majority of the comments praise the food and flavors, indicating that the quality of the dishes is consistently good. This suggests that the restaurant has a strong culinary reputation and knows how to satisfy its customers.
2. Inviting and friendly staff: Many customers mention the welcoming and friendly nature of the staff, which adds to the overall positive dining experience. This demonstrates that the restaurant prioritizes customer satisfaction and creates a welcoming atmosphere.
3. Garlic naan: One specific item, the garlic naan, receives high praise as the best naan that one customer has ever tasted. This indicates that the restaurant excels in creating exceptional dishes and pays attention to the quality of their food.
4. Authentic Indian food: Reviewers emphasize that Rita's Curry House serves authentic Indian cuisine, which is highly regarded and appreciated. This highlights the restaurant's ability to provide a genuine Indian dining experience and maintain the traditional flavors.
Weaknesses:
1. Poor customer service: One customer expresses dissatisfaction with the service, citing a 40-minute wait for a cup of tea and receiving it in a steel cup despite their specific dietary requirements. This indicates a weak point in the restaurant's customer service skills and a lack of attention to customer needs.
2. Decline in quality: Another customer mentions that the restaurant has gone downhill compared to its previous standards. This suggests a potential decline in the overall quality of the food and service, which could impact the restaurant's reputation.
3. Negative experience with food: A customer claims that the kebabs did not taste like lamb and seemed to be frozen and microwaved. They also criticize the chicken tikka roll for its small size and dry chicken. This indicates inconsistency in the preparation and quality of certain dishes, which can leave a negative impact on customers.
4. Hygiene issue: A disturbing incident involving mice running into the kitchen is mentioned by a customer. This suggests a potential issue with cleanliness and hygiene, which is a significant concern for any restaurant and can lead to serious consequences for its reputation and customer trust.
Overall, Rita's Curry House has strengths in terms of positive customer reviews, inviting staff, exceptional garlic naan, and the ability to deliver authentic Indian food. However, weaknesses like poor customer service, declining quality, negative food experiences, and a hygiene issue should be addressed in order to maintain and improve the restaurant's reputation and customer satisfaction.
Best TL Reviews
LOVE this place. Some of the best food I had in Southhall. Very inviting staff, lots of fun different flavors in each dish. Garlic nan was the best nan I have ever tasted. The chicken and lamb were also both amazing. 10/10 would go again and bring friends!
Customer service was rubbish i was not happy at all .waited 40 minutes to get a cup of tea which came in a steel cup .i am a cancer patient. I cannot have any tea in metal cups.the girl who took the order went on a break .southall rita was very good 5 years ago now its gone down hill.i hope you understand. I was very upset with the service i got .i am not going back to southall Rita. .
Nice food in southall still the same food used to come here as a little kid aloo tiki faluda papri chaat kebab roll banging came all the way from Essex worth it reasonable price luv uncle Jim lots of respect as well
The kebabs tested nothing like lamb. And tasted like they have been frozen microwaved ones. The chicken tikka roll was pretty small with dried up rubber chicken.
Always good food here no complaints at all over the years and great value for money too! Still the nicest authentic Indian food in all of West London ⭐⭐⭐⭐⭐
Food was good as always, but need to give attention to customer services skills of staff.
Went to order takeaway and was sitting waiting for our order when we saw 2 mice run past our table into the kitchen. We left the restaurant asap! I wouldn’t recommend anybody to go there. If I could rate it 0 I would! Disgusting wouldn’t even eat the food for free. afghan/Papeh owners didn’t even have the courtesy to come out and apologise (probably due to embarrassment)
Tasty food just like home I did liked the kebab roll and the mayapuri friendly staff will go again better than others
Place Pictures
Rita's Curry House Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
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Wheelchair-accessible seating
Offerings
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Late-night food
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Quick bite
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Vegetarian options
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 11:00 AM - 10:30 PM |
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| Tuesday | 11:00 AM - 10:30 PM |
| Wednesday | 11:00 AM - 10:30 PM |
| Thursday | 11:00 AM - 10:30 PM |
| Friday | 11:00 AM - 10:30 PM |
| Saturday | 11:00 AM - 10:30 PM |
| Sunday | 11:00 AM - 10:30 PM |
How to go there
Location
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