Cowboy Up Saloon

+1 239-980-7630

1609 Hendry St, Fort Myers, FL 33901 United States of America

Open Today: -

Quick Facts About Cowboy Up Saloon

Cowboy Up Saloon, a popular bar in an area with limited parking in DTFM, has received a variety of customer comments that provide insight into its strengths and weaknesses. This analysis will delve into these comments to highlight the bar's key attributes and areas for improvement.

Starting with the strengths, the bar received positive remarks about its cleanliness and pleasant atmosphere. One customer noted the fresh clean smell upon entering, which contributes to a welcoming ambiance. Additionally, the presence of peanuts and a well-maintained junk box for entertainment were appreciated. The provision of pool tables adds another layer of enjoyment for patrons. The positive feedback regarding the cleanliness of the bathrooms suggests that the bar maintains a high standard of hygiene.

Several comments praised the service provided by a bartender named Ami, who was described as accommodating, attentive, and friendly. Her willingness to engage with customers and offer a listening ear further enhances the experience at Cowboy Up Saloon. This positive service experience was valued by both locals and tourists alike, indicating the bar's appeal to a diverse clientele.

The food at Cowboy Up Saloon received positive feedback, with one customer describing it as "great." A successful date night was also mentioned, indicating the bar's potential as a romantic outing destination. The decor of the establishment was deemed "fun and amazing," contributing to an enjoyable overall experience that leaves customers wanting to return.

However, there are notable weaknesses that emerged from the customer comments. One frequent complaint was poor customer service, particularly by a bartender named "K." A customer reported a severe lack of professionalism, highlighting instances of refusal to admit mistakes, long wait times, and snarky remarks. The negative attitude displayed by this employee reflects poorly on the bar as a whole. It raises concerns about the training and management at Cowboy Up Saloon.

Another recurring issue was the difficulty in obtaining service. Customers reported long wait times and being actively ignored, leading to frustration and disappointment. Particularly on a busy night like New Year's Eve, efficient and attentive service is crucial to ensure customer satisfaction.

Parking limitations caused by the nearby construction of a hotel were also mentioned as an area lacking in satisfaction. Commenters expressed frustration with the lack of parking available, suggesting that this can be a deterrent for potential customers. The sentiment was shared that the needs of full-time residents who support the local businesses throughout the year should be considered.

Negative comments about bouncers and their behavior were another concern raised by customers. Multiple individuals reported instances of rude, even screaming, interactions with bouncers. This suggests a work culture issue and raises questions about the hiring and training practices for security staff at Cowboy Up Saloon. Unprofessional behavior by bouncers can create an unwelcome and potentially unsafe environment for patrons.

Lastly, overcrowding was mentioned as a drawback. This can contribute to a less comfortable and enjoyable experience for customers, leading to potential customer loss if the bar does not address this issue.

In conclusion, Cowboy Up Saloon possesses strengths such as a clean and welcoming atmosphere, attentive service from certain staff members, appealing decor, and positive feedback on food. However, areas for improvement include addressing customer service issues, particularly the behavior of one staff member, improving efficiency and attentiveness in service, finding solutions to parking limitations, addressing concerns related to bouncer behavior, and managing overcrowding. By addressing these weaknesses, Cowboy Up Saloon has the potential to create a more enjoyable and customer-focused experience, further strengthening its reputation in the area.

Best TL Reviews

“K” gave us the worst customer service that I have ever experienced in my life. I couldn’t even believe it honestly. We politely told her that she must have accidentally made our vodka lemonades with club soda instead of lemonade. She refused to admit she was wrong and took another 20 minutes to get us our drinks remade. This time she said she only made them with a splash of lemonade (wrong again) and told us that’s how vodka lemonades are supposed to be made. She also made multiple very snarky remarks and gestures towards us that were very unprofessional even for someone half her age. I don’t think this is the type of employee you want representing your nice bar. She puts the customers last and herself first while you are paying her to work.

It's great, but just like everywhere in DTFM, there's no longer any parking. They never should have built that ugly hotel and took away all the glorious parking. Maybe leave something for the full time residents who pay the bills around town the other 9 months.

Ami, is awesome ! This place is great for locals and tourists. She is a great bartender. Ami, also has an ear if she isn’t busy !! Dope place !

When we first walked in the door you're greeted with a fresh clean smell. The bartender was really sweet and accommodating. The drinks were great and they even had peanuts to snack on. The junk box was probably my favorite part of this bar, and they also have pool tables. The bathrooms were clean. I'm so glad we found this place.

Sat around for nearly 25 minutes on a Wednesday night and was never served. Bartender was looked at us multiple times but decided to just dance and sing in front of a few select groups(maybe her regulars). I called her & asked her if I could order politely . She nodded and went and danced at the other side.. I think she’s working at the wrong type of bar cause she wants to be a dancer ! Wish I caught her name because I’m sure it’s not all of them but I will definitely never go again or recommend it to anyone

Great place to have a date night! Food was great and the decor was absolutely fun and amazing!

We will definitely go back and had a great time!

Good luck getting service. Waited for 30 minutes at the bar and was actively ignored. Would not step foot in there again. Of all the places we went to on this very busy new years eve it was the only place the bartender wouldn't even acknowledge me. Very disappointed.

The bouncers they hire need to work out there issues at home. They are always extremely rude to the point of screaming at customers. I thought it was one bouncer but it seems to be the work culture. I will not be coming back. And no I'm not mad because I didn't get in, I'm middle age. This is just my observation from sitting and watching. Poured my beer out and left because I couldn't stand to see the rudeness. Only go to this bar if you're near death and need to borrow a phone to call for help. Also it's very overcrowded.