Quick Facts About The Lion Zen
Strengths:
1. Child-friendly environment: The Lion Zen place is praised for its child-friendly atmosphere, with many activities and amenities available for children to enjoy while getting their haircut. This is seen as a major strength, as it helps to create a positive and comfortable experience for young clients.
2. Skilled and patient staff: Multiple comments mention the professionalism and skill of the staff at The Lion Zen place. They are described as patient, reassuring, and capable of handling difficult clients, such as children who may be resistant to getting their haircut. This demonstrates that the salon has a strong team that can provide quality haircuts while ensuring children feel at ease.
3. Excellent customer service: Several comments highlight the exceptional customer service provided by the staff at The Lion Zen place. The salon is praised for its communication leading up to appointments, flexibility in accommodating adjustments, and the willingness to go above and beyond to ensure customers are satisfied. This strong emphasis on customer service enhances the overall experience and leaves a positive impression on clients.
4. Unique and enjoyable experiences: Customers express their satisfaction with the unique services offered by The Lion Zen place, such as the Posh Pamper package and the first haircut package. These experiences are reported to be enjoyable for children and offer added value for money, as they include additional items like Polaroid snaps, certificates, and keepsakes of a child's first haircut. This uniqueness sets the salon apart from others and contributes to its strengths.
5. Attractive and well-decorated space: The salon is consistently described as lovely, pretty, and beautifully decorated. The positive comments about the aesthetic appeal of the space suggest that The Lion Zen place places importance on creating an inviting and visually appealing environment for clients.
Weaknesses:
1. Limited space: While the salon is praised for its decor, a comment mentions that it is on the smaller side, which could be challenging for parents with very young children attending as spectators. This suggests that the salon might benefit from having a larger space to accommodate all customers comfortably.
2. Inconsistent haircuts: One comment raises concerns about the haircuts received at The Lion Zen place. The customer felt that the hairdresser lacked confidence and ended up with a wonky haircut on their daughter. This indicates a potential weakness in the salon's hair team and their ability to consistently deliver satisfactory haircuts.
3. Short duration of services: A comment mentions that certain aspects of the package they booked, such as face masks, felt too short and did not allow for a relaxing experience. This suggests that the salon may need to review the duration of its services to ensure customer satisfaction and value for money.
4. Nail durability issues: Another comment expresses disappointment with the durability of the nail polish applied during the mani/pedi service. The nails started to peel off shortly after leaving the salon, which was unexpected and frustrating for the customer. This points to a potential weakness in the quality or technique of the nail services provided.
In conclusion, The Lion Zen place's strengths include its child-friendly environment, skilled and patient staff, excellent customer service, unique experiences, and attractive space. However, the salon should address weaknesses related to limited space, inconsistent haircuts, duration of services, and nail durability to further improve the customer experience.
Best TL Reviews
Such an adorable salon with so many things for little ones to do whilst getting a haircut. My son may have been their most difficult client yet! Thank you to the lovely lady who cut his hair and was such a pro. She gave us lots of time to settle in between and let us play with different things. Couldn't recommend it more. What a great place
Lovely pretty place, exactly as shown in pictures. On the small side side so be mindful if your taking very young children to spectate. Charlotte was very patient with my wriggly child and her hair looked fab when finished. Staff even offered a lovely gesture when a incident out of their control happened. Will definitely visit again. Brilliant customer service and a enjoyable experience for my girl.
I cannot recommend this highly enough. I booked the Posh Pamper package for my daughter’s seventh birthday. The communication in the couple of weeks leading up to the booking was excellent, our little adjustments were catered for. We got there a little bit late but it wasn’t a problem at all. The downstairs was decorated beautifully and all laid out perfectly. Honestly it was amazing. Charlotte and her colleague were great with the girls, they even stayed behind after closing to give us the full package time despite us being late. The kids loved it, great value for money too. Will definitely be telling people about this place.
My boy like most small children dislikes having his haircut, when we did sit down the lady did her best to reassure and make my son feel at ease. Halfway through my boy felt comfortable for her to cut his hair with scissors and didn't squirm or move to stop her. Did a really good job & really nice place and just outside the congestion charge zone so no need to pay £8.
Definitely going back again for his cut.
First impressions was good tbh girls was lovely tried really hard and made us feel welcome but the package we had I felt wasn't worth the money our face masks was on for 5 minutes no time at all to relax would have like a bit longer.
Our nails well was disappointing on our way home my nails started to peel off and by the evening my daughters nails was off too shocked we was that. That happened.
I do have another package booked but I will be cancelling that.
Very disappointed ????
I really couldn't recommend this place enough, as a really unique and wonderful little salon for children. Charlotte was a true professional. My little boy got pretty worked up at getting his hair cut for the first time. She was so kind, friendly and patient. He ended up falling to sleep on my lap and she was able to cut his hair like that for me.
Took my daughter for a haircut and mani/pedi, the spa Experience is great. However they need a solid hair team as the girl that cut my daughters hair was not very confident in her abilities, the hair cut was abit wonky at that back that I had to take her else where the next day to have it sorted out.
Other than that based on the mani pedi it was great. Overall it’s a fun place for kids and offers unique services catered for children.
Took my son to the Lion Zen today for his first haircut. I was really nervous about it because I wanted to ensure my sons baby curls would be left intact (they're the cutest!). To my pleasure, his hair was cut beautifully and they really made sure I was happy, and most importantly, that my son was happy the entire time. We paid for the 1st haircut package and received a Polaroid snap of his completed look, a certificate, a lock of his hair in a sealed small glass container, and yummy sweets.
Pleasant staff and the atmosphere is amazing for children, I've never seen anything like it. Highly recommend this business to all parents.
The Lion Zen Info
Amenities
Payments
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NFC mobile payments
Health and safety
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Appointment required
Today
Opening Hours
| Monday | Closed |
|---|---|
| Thursday | 10:00 AM - 06:00 PM |
| Friday | 10:00 AM - 06:00 PM |
| Sunday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 06:00 PM |
| Tuesday | 11:00 AM - 06:00 PM |
| Saturday | 10:00 AM - 06:00 PM |
How to go there
Location
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