Quick Facts About Critter Clippers
Critter Clippers strengths include their ability to accommodate short notice appointments, their friendly and caring staff, their efficient and timely service, and their attention to detail in grooming. Customers have praised the groomers for their skill and ability to meet specific requests, resulting in well-groomed and happy pets. The festive scarves and bandanas provided add a nice touch to the grooming experience. The facility also seems to prioritize the well-being of the animals by providing water and potty breaks, as mentioned by a customer with an elderly dog.
Another strength of Critter Clippers is their affordability, as mentioned by a customer who had their dogs' nails clipped. This suggests that the prices for basic services are reasonable, making them accessible to a wide range of customers. The positive experiences of several customers demonstrate that the overall grooming experience at Critter Clippers is satisfactory and meets their expectations.
However, there are also weaknesses that need to be addressed. One customer expressed dissatisfaction with a specific groomer named Beatrice, claiming poor customer service skills and accusing her of canceling appointments without notifying customers. The customer also alleged that Beatrice caused injuries to their dog and provided rushed and rough treatment. If these claims are true, it indicates a serious issue with one of the groomers at Critter Clippers. This negative experience can harm the reputation of the business and may discourage potential customers from seeking their services.
Another weakness mentioned is the lack of parking and handicap spaces, which can be inconvenient for customers, especially those with mobility challenges. The limited parking options may deter some customers or cause frustration, potentially leading to negative reviews or loss of business.
One review also mentioned that it took a while to get an appointment, indicating that there may be high demand for Critter Clippers' services. While this could be seen as a testament to their popularity, it could also be a weakness if they struggle to meet the demand and have long waiting times for appointments. This could lead to customers seeking services elsewhere or feeling frustrated by the lack of availability.
In terms of pricing, one customer mentioned that Critter Clippers is a bit pricier compared to their previous groomer. This suggests that some customers may find the services to be slightly more expensive than other options. While the quality of the grooming may justify the higher price for some customers, others may be more price-sensitive and opt for more affordable alternatives.
Overall, Critter Clippers appears to have several strengths that contribute to positive customer experiences, such as skilled groomers, friendly staff, and efficient service. However, the negative experiences shared by some customers indicate weaknesses that the business needs to address, such as the alleged misconduct of a specific groomer, lack of parking, and potentially long wait times for appointments. By addressing these weaknesses and maintaining their strengths, Critter Clippers can continue to build a positive reputation and provide quality grooming services to their customers and their furry companions.
Best TL Reviews
This was our first experience at Critter Clippers. We were extremely pleased with the results. Max and Lilly were both nicely groomed how we requested. Friendly staff, dogs were in and out on a timely manner. Definitely will be back.
My Penelope loves her monthly spa day with Martha. She comes home so happy and full of herself. She knows she looks gorgeous after her visit. Very friendly staff that truly care. Great service.
These folks are spectacular! They fit in 3 of my dogs on rather short notice, which I didn't even expect. I have 2, 15 year old Scottish Deerhounds, one of whom is blind. They did so well and such a nice job with the "old people". The other dog is my daughter's service dog (Pit) who is the BUSIEST animal- THEY are a good match, but we're old, lol- and they did a great job with him, too!
Everyone had cute festive scarves on and looked and smellef so nice
Set aside from the constant number of people who were bringing their dogs in. When our two chiweenies were taken back for a nail clipping, the tech had them clipped and done in record time. They were affordable and friendly. Only issue is the lack of parking and I didn't see any handicap spaces either. This was due to sharing parking with backburner. Overall experience was great though.
Stay Away , Beatrice the groomer is a liar, rude and has terrible customer service skills. Also called customer a lairs when she is in the wrong. I am calling her out on her canceling appointments and doesn't call the customers to let them know!! I have called her numerous times and she never returns call.She gave my daughters dog the worst clipper burn in three places and cut his little ears. He had to have antibiotics for the wounds!!!The vet said the poor baby was treated very rough and rushed. The faculty is fthy as well!! Beyond the normal pet groomers!!!
Mary did FANTASTIC on my Bernese Moutain Dog Copper. Took a while to get an appointment, but it makes sense because they are busy because they are so good. Copper hadn't had a professional grooming since July 2021... that's about 7 months. Let me tell you, this dog was dirty and smelly with lots of hair. He came home so fluffy, clean & smelling so good. It's the next day and he still smells amazing. Mary did so great on him and was done in less than 3 hours. A little pricy compared to what I was charged at my last groomer, but I get it. He's big and has a lot of undercoat. 10 out of 10 recommended. Will definitely be making this his regular groomer.
These folks have been fantastic with my 12 year old Alaska Malamute. They make sure she has wayer and goes outside for a potty break. This is our second visit and we will have our 3rd visit after the holidays.
They did a great job clipping and cleaning my dog. $30 for clipping paws, nails and a bath. Bonus, a cute Xmas bandana.
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Critter Clippers Info
Amenities
Accessibility
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Wheelchair accessible entrance