Crystal Nails

+1 410-284-7080

7448 Holabird Ave, Dundalk, MD 21222 United States of America

Open Today: -

Quick Facts About Crystal Nails

Crystal Nails offers a number of strengths that make it a popular choice for many customers. Firstly, the team at Crystal Nails is praised as being very polite and professional. This creates a welcoming and friendly atmosphere for customers, making them feel comfortable and valued. Additionally, the team is acknowledged for providing a great selection of quality services at reasonable prices. This combination of quality and affordability is a major strength for the establishment.

One specific strength mentioned by a customer is the shop's ability to fix lifted nails near the cuticle. As the customer's hands are frequently in water, their nails tend to lift. Crystal Nails is commended for doing a great job at fixing this issue during a fill-in appointment. This demonstrates the shop's expertise and attention to detail in providing nail care services.

Another strength of the salon is the positive feedback regarding Dawn, a stylist at Dawn's Creations Hair Salon who is located inside Crystal's Nail. Customers appreciate Dawn's skills and describe her as the best at what she does. This positive reputation adds to the overall strengths of Crystal Nails.

In contrast, there are also some weaknesses that have been highlighted by dissatisfied customers. One recurring criticism is the poor quality of the services provided. Some customers complain that their nails were rushed and looked terrible. They express disappointment with the uneven and incorrectly shaped nails. In some cases, nails even fell off only a week after getting them done. These complaints raise concerns about the skill level of the technicians at Crystal Nails and their ability to provide consistent and satisfactory outcomes.

Additionally, some customers report dissatisfaction with the customer service and responsiveness of the salon. One customer mentioned that they asked to get their nails redone or receive a refund but were only given a $10 discount. This response is seen as inadequate and unsatisfactory. Another customer expressed frustration with having to call and request for their nails to be fixed after they fell off. They felt that this inconvenience could have been avoided if the salon had taken proper care during the initial service.

Furthermore, one customer complained about the lack of organization and limited options at Crystal Nails. They stated that the salon did not have much and did not apply the powder evenly, leaving a significant portion of their natural nail exposed. Additionally, this customer expressed disappointment with the salon not inquiring about their desired nail length and instead cutting the nails to the technician's preference. These issues contribute to a negative experience for the customers and question the overall quality and professionalism of the salon.

Despite these weaknesses, Crystal Nails also has a number of satisfied customers who appreciate the quality of their services. Positive comments highlight the beautiful nails, perfect eyebrows, and excellent pedicure services received at the salon. These experiences demonstrate the capabilities of the technicians and improve the overall perception of the salon.

In conclusion, Crystal Nails has strengths in its polite and professional team, a variety of quality services offered at reasonable prices, and the ability to fix lifted nails. However, there are weaknesses in the quality of services provided, the responsiveness to customer concerns, and the limited options and lack of organization within the salon. It is important for the salon to address these weaknesses in order to improve customer satisfaction and establish a strong reputation in the nail care industry.

Best TL Reviews

The team at Crystal Nails is very polite, professional and provide a great selection of quality services at reasonable prices. They make their customers feel welcomed and do not cut corners. My nails always lift near the cuticle as my hands are always in water and this shop does a great job at fixing this when I get a fill-in.

I WILL NEVER GO BACK, If I could give the zero stars I would!!!

Reading the reviews I thought this nail shop would be amazing but i was completely wrong me and my sister were cut with the tools several time when we said something a simple sorry was said my nails are uneven and all different sizes I paid $56 for this and I’m am completely disappointed I do not recommend anyone to go here

My nails were rushed and look terrible waste of time and money! They look uneven and not shaped right. I asked to get them redone or my money back and she only gave me $10 off. Ridiculous

I was At Dawn's Creations Hair Salon inside of Crystal's Nail .Awesome atmosphere and Dawn is the Best at what she does . Great Prices

If I could give a zero I would. The acrylic nails were so bad that they fell off a week later and took my real nail off. They where not organized and did not have much. They didn't even put the powder all the way down, most of my nail was still showing. Also they never asked how long or short I wanted them they kept cutting to what they wanted. The nails were not even, and looked so bad. I would not go to this place If I was you!

A huge thank you to the ladies of crystal nails! My nails are always beautiful, my eyebrows are perfect and tonight I got the best pedicure I've had in years!! I could go on forever about how happy I am with the service I received tonight. Thank you again for being so caring and talented!

I went last Friday and got a full set. A couple days ago my left pinky nail came off and then earlier today the left ring finger came off. I have multiple nails lifting. I called after the first one came off and was told they would fix it but I have two kids under 2 and getting out is difficult. Not to mention why have them fixed when I’m having issues with more then the one nail. I feel like I wasted my alone time day and money. I’m just going to go somewhere else I think n have the entire set taken off and redone. The staff is so friendly I feel bad I wasn’t satisfied with my nails.

My and Traci both did a great job on my nails Ive been here 3x and it's the last 3 times I've needed any nail services done I must say I'm very happy and comfortable with coming here as I have been to many nail places in Dundalk I like most that My is gentle with my nails and is a very kind woman..Also, today My squeezed in me last minute right before closing shop she took me in...Thank you again, My and Traci, You ladies Rock!!