Quick Facts About CUTE NAILS & SPA
Cute Nails & Spa is a nail salon that has received both positive and negative feedback from customers. In order to evaluate the strengths and weaknesses of the business, it is important to analyze these comments.
One of the strengths highlighted by customers is the friendliness of the staff. Multiple reviews mentioned that the staff at Cute Nails & Spa were welcoming and engaging, making the overall experience more enjoyable. Anna and John were specifically mentioned as being friendly and making conversation with clients. This personable service helps create a positive atmosphere for customers.
Another strength of Cute Nails & Spa is the quality of the work. Many reviewers commented on the excellent job done by the nail technicians. Johnny, in particular, was mentioned for his attention to detail and gentle approach. Customers appreciated the end product and were pleased with the overall outcome of their nails. The staff's skill and professionalism contribute to the positive reputation of the salon.
Additionally, the salon offered flexibility in scheduling appointments. One customer mentioned calling just 20 minutes ahead and being able to secure a last-minute pedicure. This level of availability is convenient for customers who may have time constraints or sudden nail care needs.
In terms of weaknesses, one major concern mentioned by customers is the sense of rush during their appointments. A few reviews stated that they felt the technicians were in a hurry and did not provide a relaxing experience. This is particularly concerning for customers who wanted a more soothing and stress-relieving visit to the salon. It is important for Cute Nails & Spa to address this issue and ensure that customers feel relaxed throughout their appointments.
Another weakness brought up by a customer was a lack of attention to detail during eyebrow waxing. The reviewer mentioned that their technician quickly waxed their eyebrows and missed several hairs, which they had to pluck at home. This lack of thoroughness can be disappointing for customers who expect meticulous service.
Another negative aspect mentioned by a customer was a discrepancy in pricing. They expressed frustration about paying $50 for a service that should have cost $35 according to the advertised price. The customer also expressed dissatisfaction with the shape of their nails, which did not match the reference photo they provided. This communication issue and inaccuracy in pricing can leave customers feeling dissatisfied and disappointed.
Furthermore, one customer mentioned that the owner or staff member seemed to spend most of their time on the phone. This can create an unprofessional and inattentive environment, which may negatively impact the overall customer experience.
In conclusion, Cute Nails & Spa has several strengths, including friendly staff and high-quality work. Customers appreciate the great service provided by the technicians, especially Johnny and Anna. However, there are also areas for improvement, such as the perceived rushed atmosphere during appointments and attention to detail in eyebrow waxing. Communication issues surrounding pricing and the owner's phone usage were also mentioned as weaknesses. By addressing these weaknesses and maintaining their strengths, Cute Nails & Spa can continue to build a loyal customer base and improve the overall customer experience.
Best TL Reviews
First of GLAD they have new owners. I Called 20 minutes before I arrived to see if they would take me in last minute. John took me in for a pedicure and I got a basic pedicure with gel polish (they last super long ) Anna and John were very friendly.. I kind of got the sense that they were in a bit of rush. John did my pedicure and the massage wasn’t the greatest, the hot towels were kept on for like 4 seconds and then taken off. He did a great job with the pedicure overall he paid good attention to detail. Anna did my eyebrows and although she was in the middle of a manicure (I told her I could wait ) she stopped and told she she would wax them quickly. Not worth the $10 wax for it being rushed and her missing a lot of tiny hairs around my eyebrows that I then plucked at home. The salon was empty it was just me and another client with three people working. I will never make sense on why I was kind of rushed out of there. My end product was great, but experience not to great. As a new mom, going to work full time, I wish it was more relaxing. Overall would’ve been a 5 star if the experience was more relaxing.
Great staff and great work. Always a pleasant experience. Love them. Johnny did my nails and he always does an amazing job. He makes sure the end product looks great and he is very gentle. Anna is also amazing and does amazing work.
I was looking for a new nail salon and I happened across Cute Nails. Let me just say that the staff was very friendly & my tech, Johnny, was AMAZING! I started with a pedicure that was very relaxing and the massage at the end...10 stars! I then tasked him with removing my gel nails. I can honestly say that this was the most gentle removal I've ever had. Cute Nails has earned a loyal new customer.
Anna did my nails yesterday, and I absolutely love them. She was very gentle, and did exactly what I asked for! Very nice, and loves talking with me:)
the staff is absolutely amazing, I adore all of them. they always make conversation. I love jenny she is the sweetest ever, she always does my brows & leaves them perfect every time. I would definitely recommend this place to everyone!
My nails look beautiful! Last minute decision about getting a manicure and I only had a little time. They pulled out all the stops and gave me beautiful nails and back on the road right on time. Thanks all!
They were so nice and they do an excellent work and they don't rush. Will go back
Unfortunately my nails did not come out the way I asked. I don't even know how to describe the shape I got, but I asked him to use a photo as a reference . I wanted that exact shape , and my nails look like little beans or something. They're so ugly and thick looking. I don't live in town and it's too far from me to get the fixed so now I need to wait and get the fixed somewhere else. I paid 50 freaking dollars too which the sign says (gel polish 35$) I chose 2 plain polishes with no design. How does that equal out to 50? And I also got a fricked up shape never coming back.
And also the owner or whoever spent most of the time on his phone.
Here's the reference photo and my nails after.
Sorry to write this but I'm upset I wasted money.
Place Pictures
CUTE NAILS & SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
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| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
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Location
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