Quick Facts About Dim Sum
Dim Sum Place, based on the comments provided, seems to have several strengths and weaknesses. The strengths include the fantastic authentic Hong Kong dim sum, the friendly family-run business with many years of experience, and the great food and service. These strengths contribute to the positive dining experience that many customers have had. Additionally, the restaurant is highly praised for being the best dim sum place in Sheffield, according to one customer.
However, despite these strengths, there are also weaknesses that customers have pointed out. One of the weaknesses is the closure of the restaurant, which came as a disappointment to one customer who had previously enjoyed the food. This suggests a lack of consistency and reliability in terms of operating hours, which can be frustrating for potential customers. Another weakness highlighted is the poor customer service, particularly from one specific staff member. The staff member in question was described as unfriendly, unhelpful, and lacking in basic manners and a positive attitude. This negative experience had a significant impact on the customer's dining experience and left a lasting impression.
Furthermore, another weakness mentioned is the inconsistency in food quality. While some customers praised the delicious dim sum and other dishes, there were instances where food did not meet expectations. One customer mentioned a disappointing experience with the deep-fried ice cream, which was served cold and not deep-fried as expected. The staff's lack of concern or willingness to address the issue further aggravated the situation. This inconsistency in food quality and lack of responsiveness to customer feedback can be detrimental to maintaining a good reputation.
In terms of location, the convenience is seen as a positive aspect, but the lack of available parking options is a noted weakness. This can be a deterrent for potential customers, especially if they have to struggle to find parking or resort to inconvenient alternatives. Additionally, the restaurant's policy of not serving tap water and only offering bottled water at an additional cost was seen as a shame by one customer. This can be seen as a negative aspect since some customers may prefer tap water or see it as a basic amenity that should be provided without extra charge.
In conclusion, while Dim Sum Place has several strengths such as fantastic food, authentic dim sum, and friendly service, there are also weaknesses that need to be addressed. These include inconsistent food quality, poor customer service from certain staff members, lack of reliability in terms of operating hours, limited parking options, and a policy of not serving tap water. By addressing these weaknesses, the restaurant can improve its overall dining experience and customer satisfaction.
Best TL Reviews
Fantastic authentic Hong Kong dim sum. Friendly family run business with many years experience - resulting in fantastic food, specifically the dim sum. Ignore the decor, focus on the food and service. Best in Sheffield I've had. :)
Looks like its closed down sadly. A shame really, the food looked really good ☹️
Me and my family have been going here for years. This is well and truly a great find. And a lovely place to eat with friends and family.
The dim sum is the best I have tried across all the restaurants. Super authentic and lovely staff.
Hopefully see you soon!
Started so well. Really enjoyed the duck and main courses. Was excited to have the deep fried ice-cream as my friend had had it before and recommended it. However it was cold-clearly not deep fried. When we spoke to the staff they clearly didn’t care. Will not be back
We went there as a birthday brunch. The food was really decent but the service was atrocious. We were served by a woman who looked like she hated to be there. When asked for recommendations she pointed to the menu and said `its all there`, we tried to order a type of dimsum when she barked saying `no (that dim sum)!!` . We asked the air con to be turned on because it was so hot and she switched it off the moment we stopped chewing, could not even wait until we finished our tea and paid before signalling us to leave. No thank yous and no smiles even during payment. We came from our of town and tried this because of the great reviews and she genuinely put a massive dampening on our meal. I would not recommend this to anyone until they've fixed their staffs attitude.
I have been to this restaurant several times, best Dim Sum I have ever had. Definitely recommend
Day after I left positive review, I went to dim sum and they were closed, yet on website said open. They need to change the opening times on website to save people wasting time and bad reviews
We had a selection of deep fried and steamed dumplings, as well as steamed buns. All were absolutely delicious. The service was quick without being rushed and the price was very reasonable
It's a very authentic chinese restaurant, food was good, atmoaphere is cpsy an the owners are super friendly
Location is convenient, but there is not a lot of parking options.
They do not serve tap water so the only water you can have is bottled ones, which costs money, quite a shame in my honest opinion.
Place Pictures
Dim Sum Info
Amenities
Service options
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Takeaway
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Dine-in
Highlights
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Great tea selection
Accessibility
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Wheelchair-accessible entrance
Dining options
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Dessert
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Planning
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Accepts reservations
Today
Opening Hours
| Monday | 02:00 AM - 10:00 PM |
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| Tuesday | 02:00 AM - 10:00 PM |
| Wednesday | 02:00 AM - 10:00 PM |
| Thursday | 02:00 AM - 10:00 PM |
| Friday | 02:00 AM - 10:00 PM |
| Saturday | 02:00 AM - 10:00 PM |
| Sunday | 02:00 AM - 10:00 PM |
How to go there
Location
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