Quick Facts About DIVA NAIL SPA
Diva Nail Spa, under new management, has both strengths and weaknesses based on the comments provided. Let's start with the strengths.
One strength mentioned by a satisfied customer is the exceptional service provided by Jessica. She is highly skilled, takes her time, and pays attention to detail. This showcases the expertise and professionalism of the staff at Diva Nail Spa.
Another strength highlighted by a returning customer is the positive change in the salon since the change in ownership. The customer had a pleasant experience with Yen, who did an amazing job on their nails. This indicates that the new management has been successful in turning the place around and improving the quality of service.
Furthermore, a customer visiting Diva Nail Spa while on vacation expressed their love for the salon, recommending it to others. They mentioned the complimentary cocktail provided to their partner, as well as the comfortable and luxurious pedicure chairs. This indicates that Diva Nail Spa offers a relaxing and enjoyable experience for customers.
Additionally, a customer praised the nail technicians at Diva Nail Spa for their excellent workmanship and freehand design skills. This showcases the talent and creativity of the staff.
Now, let's move on to the weaknesses mentioned in the comments.
One common criticism is the lack of attention and professionalism from the front desk staff. Customers have complained about appointments being mishandled, resulting in long waiting times and unsatisfactory service. The front desk staff's inability to communicate effectively and provide consistent pricing also raises concerns about their customer service skills.
Another weakness stated by a customer is the unsanitary conditions of the salon. They mentioned a foul smell upon entering and a lack of cleanliness. This is a significant concern as customers expect a clean and hygienic environment when visiting a nail spa.
Communication barriers due to a language barrier are also highlighted as a weakness. It is mentioned that the staff primarily speaks Spanish, making it difficult for non-Spanish-speaking customers to effectively communicate their needs. This leads to misunderstandings and frustrations during the service.
Furthermore, a customer shared an extremely unprofessional experience where their nail technician was on video calls throughout the appointment. This not only disrupted the customer's relaxation but also made them feel excluded since they couldn't understand the conversations happening in Spanish. This lack of professionalism from the staff reflects poorly on the salon.
In conclusion, Diva Nail Spa has strengths such as skilled technicians, positive improvements under new management, and a relaxing environment. However, there are weaknesses in terms of front desk customer service, cleanliness, communication barriers, and unprofessional conduct. Diva Nail Spa should address these weaknesses to ensure a better overall experience for its customers.
Best TL Reviews
It says they are Under new management. I've been here 4 times. A bit far from the house but so worth it! Jessica is my girl. I do gel pedicure and full set gel or dip with her . She is the best! She takes her time, very neat and detailed. Make an appointment with Jessica. Service on 2/6/23
I tried this place out again recently after not having been here in a couple years. I’m glad I gave it another chance because if I hadn’t I would have missed out on Yen doing amazing nails! I have fun every time I go and get to chat and joke with the staff while I’m getting my nails done. I highly recommend giving it another shot if you haven’t been in a while. They are under new ownership and turning the place around ;)
The worse services, and the cuban lady never give attention to the costumers, i did my appointment with the girl a usually do it, wheni arrive in the places that girl tall me shes not working, and few hours tall me or course you can come shes here and make my appointment , so i show the model and i ask first if someone can do this and she says of course, and this is the results final, before moren then 4 HOURS!!! And its no the first time that happen to me with the front girl
La chica del frente jamas presta atención en dos ocasiones ya ha pasado lo mismo, me dijo que podían hacer el modelo exactamente, y este fue el resultado identico….. horrible, entre al lugar 3:15, salí pasadas de las 7 pm
Looks like the same? Nope , don’t spend money with those persons
⚠️⚠️DO NOT WASTE A DIME OR YOUR TIME HERE!!! ⚠️⚠️
I took my girlfriend here the other day to get a set done. First walked in and smelled something awful, the place was very unsanitary. We had trouble communicating with the crew because they only speak Spanish. We asked for prices since they don’t have a price with services posted anywhere and they came up with inconsistent pricing from previous experiences. All throughout the waiting period and service period there was constant arguing and yelling across the room from tech to tech, making it a very noisy experience for customers. The manager had to tell the techs to quiet down more than 2 times. Very unprofessional staff. The techs acted like they understood what service we wanted but then proceeded 10 minutes later to get a translator to clarify the service. They called a paying customer a “B*tch” in Spanish because she was complaining they did a poor job removing something on her nail. I wouldn’t be surprised if that customer left a review as well.
I HIGHLY recommend any other salon!
I was greeted with do you speak Spanish, which I don’t. The tech was on a video call when she got me not a big deal I figured she will hang up when she starts. Nope, she stayed on her video call the whole hour I was there, not just 1 call but 2. Hard to relax when you hear someone talking loudly. This is the most unprofessional thing I have ever encountered at diva. Plus it made me feel like since I don’t speak Spanish that I was not worthy to converse with. I let the manager know but I am pretty sure I won’t be back to find out if anything will be done. I work in the service industry and would never make my client feel like they don’t belong there. I gave 2 stars because the counter girl was very nice and concerned when I explained what happen, if it wasn’t for that I would of gave zero stars.
Love Diva Nails! Went twice while in West Palm Beach. Highly recommend. They gave my partner a cocktail and he sat in a massaging pedicure chair while I got an expert manicure!
Michael did an awesome job, he is the best. Day is also an adorable nail technician and she did a great job as well
One of the best nail technician. Excellent workmanship on my nails. Did all the work freehand design. Highly recommended.
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DIVA NAIL SPA Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
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| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:30 PM |
| Sunday | 11:00 AM - 05:00 PM |
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