Quick Facts About Diva Nails
Diva Nails has received mostly positive comments, which highlight its strengths. Some of the strengths of Diva Nails include:
1. Gentle and Detail-Oriented Service: Many customers commented on how gentle the nail technicians were and how they paid attention to detail. This is an important strength as it shows that the salon prioritizes customer comfort and satisfaction.
2. Quaint Atmosphere: One customer mentioned that the salon had a quaint atmosphere. This can be seen as a strength as it can create a more relaxing and pleasant experience for customers.
3. Clean Lines and Non-Bubbly Polish: Another customer specifically praised the nail technician for delivering clean lines and non-bubbly polish. This showcases the skill and precision of the staff.
4. Friendly and Kind Staff: Multiple comments mentioned that the staff at Diva Nails were friendly and kind. This is a strength as it can contribute to a positive and welcoming atmosphere, making customers feel more comfortable.
5. Ability to Accommodate Same-Day Appointments: One customer mentioned that they were able to make a same-day appointment at Diva Nails, proving that the salon is responsive to customers' needs and preferences.
6. Positive Compliments and Results: Many customers stated that they received compliments on their nails after getting them done at Diva Nails. This indicates that the salon provides high-quality services that customers are satisfied with.
Despite these strengths, some weaknesses were also mentioned by customers, which should be taken into consideration:
1. Potential Long Wait Times: While one comment refuted this claim, it is important to note that a few customers complained about long wait times. This could be seen as a weakness as it may lead to customer dissatisfaction or inconvenience.
2. Cleanliness and Tools: One customer mentioned that Diva Nails may not be the cleanest salon and that the nail files used appeared to be chewed up. This raises concerns about the salon's hygiene practices and the quality of tools used.
3. Inconsistent Service: A customer complained that their friend's service was interrupted so that the salon could work on another customer. This suggests a lack of consistency in providing services concurrently, which may result in customer dissatisfaction or disappointment.
4. Additional Charges and Pricing: One comment mentioned a $1.50 surcharge for paying by credit card, which some customers may find inconvenient or unexpected. Additionally, the price of $35 for a gel removal and new set of gel manicure may be considered higher than average by some customers.
While Diva Nails has several strengths, it is essential for the salon to address and improve on its weaknesses. Prioritizing cleanliness, implementing efficient scheduling practices, and being transparent with pricing and charges can help enhance customer satisfaction and the overall salon experience at Diva Nails.
Best TL Reviews
I loved my experience here, they are very gentle with your nails and pay attention to detail. At other nail salons my nails would hurt so bad but not here. Other reviews said that their wait time is long which isn’t true. If you do walk in, of course appointments have priority, you can literally make same day appointment too. Super friendly and kind people and kept asking me if I liked it, and free handed all the designs and they’re perfect. I have gotten so many compliments. 100000/10.
My first time here. Very quaint. My nail tech was careful and gentle. She didn't rush and made sure everything was to my liking. I'm particular about clean lines and non-bubbly polish - she nailed it - haha. I got a regular gel manicure.
Definitely gained a new regular :)
i’ve only ever been to diva nails once and they did an amazing job, i will for sure be going here again. They take their time doing your nails and the final product is so pretty.
Pretty decent for the price, just have to keep eyes on the details and speak up about how you want your nail shape etc. Maybe not the cleanest, didn’t look like new package of tools per customer, but I did notice they had an autoclave, so maybe they just don’t store them in the peel open pouch after ????????♀️. $1.50 surcharge if you pay by CC. $35 for removal of gel and new set of gel manicure.
quick and efficient! very small business but kind service and did a great job on my nails. full acrylic set with chrome
I had my nails done by Amy today and it absolutely exceeded my expectations, both in terms of value and quality! I was able to describe a vague idea of what I had in mind and Amy executed it perfectly. Definitely worth the wait if it's busy!
Went in with a friend to have our nails done together. Even though they put us in chairs next to each other the service was not done at the same time and my friend was left half way thru so they could work on another customer. The nail files they used were all chewed up, so I did not get a smooth edge on my nails. Filed more of my skin then the nails. Not sure why this place got into the top nail salons in Santa Cruz.
Got my nails done by Van; he was quick, gentle, efficient, and definitely skilled in his craft. These were $50 + plus tip in case you're looking for your new favorite nail place ????❤️????
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Diva Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
|---|---|
| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 10:00 AM - 06:30 PM |
| Sunday | 10:00 AM - 06:30 PM |
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