Diva's Hair & Nail Salon

+1 413-273-1182

136 Oakland St, Springfield, MA 01108 United States of America

Open Today: Closed

Quick Facts About Diva's Hair & Nail Salon

Strengths:

1. Positive atmosphere: Multiple comments mention the positive atmosphere at Diva's Hair & Nail Salon. This creates a welcoming and comfortable environment for customers.

2. Skilled nail technicians: Many customers praise the nail technicians at Diva's for their skill and professionalism. Comments mention that they are able to provide the desired nail and eyebrow services, and they take the time to ensure customer satisfaction.

3. Clean and professional: Diva's is described as a clean and professional salon, which is important for customers looking for a hygienic and well-maintained salon experience.

4. Convenient location: One customer specifically mentions the convenience of the salon's location. Being only 5 minutes away from home makes it easily accessible for customers, potentially attracting a larger clientele.

5. Long-lasting nails: A customer mentions that their nails lasted for over a month without needing a fill. This implies that the quality of the nail service is excellent and long-lasting.

Weaknesses:

1. Durability of the nail service: One customer mentions that their nail broke just 12 hours after getting them done. This raises concerns about the durability and longevity of the nail service provided by Diva's. If this is a common issue, it could affect overall customer satisfaction.

2. Inconsistent customer service: A customer mentions a negative experience with a specific nail technician named Rose. The customer felt that Rose's attitude changed towards them after multiple visits, leading to sarcasm and making them feel unwelcome. This suggests that there may be issues with consistency in customer service provided by the staff.

3. Cost of additional services: Another comment mentions that they were unexpectedly charged for getting their nails fixed. If this is a recent change in policy, it may affect customer satisfaction and loyalty.

Overall, Diva's Hair & Nail Salon has several strengths that include a positive atmosphere, skilled technicians, cleanliness, and convenience. However, there are potential weaknesses related to the durability of the nail service, inconsistent customer service, and unexpected charges for additional services.

Best TL Reviews

I have had them done for 12 hours and ones broken already

If they fix it Mom or Tues I'd rate them a lot better but after 1 day it broke???

I love going to them the atmosphere is dope the nail tech's are bomb and I definitely walk out of there a happy camper. Thank you Diva's nails you rock.

This was my 1st visit to Diva Nails. The staff is so sweet and courteous. Tommy is a doll ????. I had a mani/pedi done and they did fabulous. No pain, no cuts, they took their time and made sure I well taken care of. I will definitely be coming back.

I’ve known DIVA’S for yrs since I’ve been residing in mass and it came to a time why i stopped going because i started working and I had found another place that was more convenient for me so when I return to get laches done I saw that they were doing such a fantastic job and I loved the way they started to look on me so I continue to go and first I was having Julie putting them on me than I was introduced to rose and I thought that rose was as good as Julie so I continue staying committed to rose until today she didn’t seem to happy to see because in a month I kept going back and fourth for refills or to have GOTTON done over and in between she has chose to charge me when she never used charge for after few days or a week to have GOTTON fixed. So her attitude changed towards me and she got sarcastic towards me and she made me feel like it was already annoying her seeing me again. So I asked Julie if it was ok just me continuing just going to her since I like the way she did my laches as well because apparently rose got FEDUP with me.

This place is clean and professional. Very convenient for me only 5 minutes away from home.

They are AMAZING, they do there eyebrows, and nails exactly how you want and expect them to be. Plus it's a short time! The quality of them is plesent!

Tommy awesome great place! I won't go to anyone else. I tried a few other salons and no one comes close to Tommy's work!

Edit: had to come back and say I have tried a few different places in between and none compare. I had my nails on without a fill for over a month and couldn't even take them off when I tried. Tommy removed and redid my summer nails I'm absolutely on love! Check out latest photo.

I love them very nice owners always get my toes done here...especially by Tina she is the best..n julie and tommy are amazing ppl..????