Divine Nails and Spa

+1 937-723-6540

7385 Old Troy Pike, Huber Heights, OH 45424 United States of America

Open Today: -

Quick Facts About Divine Nails and Spa

Divine Nails and Spa has received a mix of positive and negative reviews, which provide insights into the strengths and weaknesses of the place.

Starting with the strengths, many customers praise the excellent service they received. They appreciate the attention to detail and the time taken by the technicians. Customers like Amy and Tony are specifically mentioned as being amazing and providing a great experience. The staff is also described as nice, welcoming, and focused on ensuring the customers enjoy their visit. This indicates that the salon has skilled and friendly professionals who prioritize customer satisfaction. Additionally, some customers highlight the cleanliness of the salon, noting that the stations are cleaned between customers. This attention to cleanliness contributes to a positive and hygienic environment for customers.

Another strength of Divine Nails and Spa is their flexibility in accommodating customers. One customer mentions that they were able to get a last-minute appointment just before closing time, and the staff was still friendly and provided a great experience. This shows that the salon is willing to go the extra mile to accommodate customers' needs, which adds to their positive reputation.

However, there are also weaknesses identified by customers that should be addressed by Divine Nails and Spa. One significant weakness is the inconsistency in service quality. While some customers had great experiences, others had horrible ones. Negative reviews mention botched nail jobs, missing paint, bumpy acrylics, peeling gel polish, and painful drilling. These reviews indicate a lack of consistency in the quality of service provided. This inconsistency can lead to customer dissatisfaction and damage the salon's reputation.

Another weakness highlighted by customers is the lack of communication during the service. One customer mentioned that the technicians predominantly spoke in their native language between themselves instead of engaging with the customer. This can make customers feel excluded and disconnected from the service experience. For a nail spa that prides itself on providing a welcoming environment, it is essential for the technicians to make an effort to communicate and engage with customers throughout the service.

Furthermore, some customers express disappointment with the rushed nature of their appointments. Reviews mention being rushed out in 25 minutes and feeling like the technicians did not take their time. This rushed service can lead to unsatisfactory results and customers feeling like their money was wasted. Taking the necessary time and care with each customer is crucial for a nail spa to maintain a positive reputation.

Lastly, there are a few price-related concerns raised by customers. Some mention paying relatively high prices for services that they felt were not up to par. Customers expect value for their money and want to feel like they received a quality service that justifies the price. Thus, it is essential for Divine Nails and Spa to ensure that their services meet customers' expectations and justify the prices they charge.

In conclusion, Divine Nails and Spa has several strengths that contribute to its positive reputation, including excellent service from some technicians, a welcoming environment, flexibility in appointments, and cleanliness. However, there are also weaknesses in terms of inconsistent service quality, lack of communication during services, rushed appointments, and price-related concerns. Addressing these weaknesses and ensuring a consistent and exceptional service experience will help Divine Nails and Spa improve customer satisfaction and maintain a strong reputation in the industry.

Best TL Reviews

I absolutely love this place! I have been to lots of other nail spas but this is by far the best!! I typically go to Amy and she is amazing! She takes her time and will make sure you walk out loving your nails! Everyone in the spa is nice, welcoming, and wants you to enjoy your experience. Always more than willing to help and make you happy. I do recommend getting an appointment before going as it can be busy at times. Overall, GREAT!

Tony was amazing and took his time. Paid attention to details! I have been looking for a salon since moving to Dayton from Columbus. This is IT!!!

Absolutely horrible service. Went yesterday for the first time in 3 years to get my nails done as a treat and girl time and they botched my nails. Missing paint , the acrylic came out bumpy and they still made me pay $50 for s****y service!! "OK the best we can do is 15% off". Do NOT go here. Very rude and they don't even try to conversate with you during your services and just talk to the other technicians in their language the whole time. Couldn't even do any of the designs I asked for

I’ve given this place a few tries and every time it’s been a disappointment. They picked the gel off my toes with a cuticle nipper and what wouldn’t come off with that they drilled off. Whatever happen to soaking them off so it doesn’t ruin your natural nails? $60 for my gel pedis would just like a decent job and not rushed out in 25 mins.

Paid close to $40 for gel manicure only to sit there in silence and not to have the lotion and all my edges cleaned. Leaving with dry and unclean edges will not be coming bacj

They were great !! i needed a last minute place to go to and they took me soon before close. The lady was super nice who did my nails as well as the lady at the front desk. great experience!

By far the worst place I've ever gotten my nails done. The man was finished in about 35 minutes. My acrilic had bubble holes in it. After 2 days my gel polish is peeling. And last but not least he drilled on my nail bed until it hurt so bad. Should have went next door to Walmart they are 10 times better

Went here for the first time today. Helen did a fantastic job on my mani and pedi. I did not feel rushed at all. The salon was very clean, I noticed they actually cleaned their station in-between customers. I will most definitely go back again!