Quick Facts About Divine Nails & Spa
Divine Nails & Spa, based on the comments provided, has several strengths and weaknesses.
One of the strengths of Divine Nails & Spa is their friendly staff. Multiple comments mention that the staff members are always friendly and personable. This is an important aspect of a nail salon as it contributes to a positive and welcoming atmosphere for customers. Additionally, the fact that the staff members know most customers by name and have a little bit of information about them suggests that they prioritize building relationships with their clients. This level of personalized service can make customers feel valued and appreciated.
Affordable prices are another strength of Divine Nails & Spa. The accessibility of their services and reasonable pricing is mentioned by a satisfied customer. This is an important factor for many individuals when choosing a nail salon. If prices are too high, it can deter potential customers from visiting regularly or at all. Therefore, Divine Nails & Spa's affordability can work in their favor and attract a broader customer base.
Pampering and relaxation are also mentioned as strengths of this establishment. One commenter specifically mentions feeling pampered during their nail appointments, which suggests that the salon offers a comfortable and luxurious experience. Providing a relaxing atmosphere is crucial for a spa or nail salon to ensure that customers feel comfortable and enjoy their visit.
However, Divine Nails & Spa also has several weaknesses pointed out by dissatisfied customers. One of the main weaknesses mentioned is the inconsistency of service quality among different staff members. One customer had a bad experience with a particular nail technician who did a poor job on their French manicure. This inconsistency in the quality of service can be off-putting to customers who may have different experiences depending on which staff member they are assigned to.
Another weakness mentioned is the lack of attention to detail. One customer mentions that their toenails were not completely painted and had a lumpy finish. This indicates a lack of thoroughness and attention to detail from the staff members. Attention to detail is crucial in a nail salon as customers expect clean and neat results, especially when they are paying for professional services.
Additionally, some customers mentioned issues with communication and customer service. One individual expressed dissatisfaction with the fact that their request for a male technician was ignored. Another customer mentioned that their nail technician did not interact or talk with them during their appointment. This lack of communication can lead to a less enjoyable experience for customers who may appreciate friendly conversation or need to communicate specific requests during their visit.
Furthermore, a customer mentioned that their nails were cut too short and had sharp edges after receiving a full set of dip nails. This indicates a lack of attention to customer preferences and satisfaction. It is important for nail technicians to take into account the individual desires and needs of each customer to ensure a positive experience.
In conclusion, Divine Nails & Spa has several strengths, including friendly staff, affordable prices, and a focus on pampering and relaxation. However, they also have weaknesses such as inconsistent service quality, lack of attention to detail, communication issues, and a lack of customer satisfaction in terms of meeting preferences and needs. It is important for the salon to address these weaknesses to improve the overall customer experience.
Best TL Reviews
I love getting my nails done here! The staff are always friendly and the prices are affordable. I recommend Divine to everyone I know.
I love this nail place! They are always so friendly and my pedicures are always amazing! This is my go to nail place!
I never give bad reviews but this was the worst french manicure I have ever gotten and they charged $36.00. First instead of taking the time to use polish remover she used a dremel tool and sanded off my old polish which made my nails rough then did not take the time to buff them smooth just put the clear coat on top of the rough nail. The clear part was rough, had bubbles and didn't even cover all the edges. Then she had trouble getting the white tips right and had to redo 4 of them. I went there because a couple friends recommended them and their nails looked really nice. Maybe it was just this one girl was not good I don't know. I would not recommend Nancy.
I have been going here for years! Just love this family and love having my nails done and being pampered!
I have been getting pedicures fur over 12 years now. This is the first negative review I have written. I went on for a pedi. I requested a male that request was ignored. The person hurt me while doing the pedi. When I left I noticed one big toenail wasn’t even completely painted. Then I noticed that both big toenails were lumpy in the finished product. I am unhappy with the service and cannot recommend this shop for these reasons. I will never return here.
They do very good work! The staff are friendly. The gentleman seemed to know most customers names and a little bit about them.
Peter was sweet, gentle, great massage but couldn't find the RIGHT color for nail.
Pedicure was good, Nancy did mine, for the basic is $28.00, and then for gel they charge $15.00, this is about the going price.
I got a full set of dip nails, she cut my nails way too short, and the edges are sharp. The lady who did my nails was slow as ever, never talked to me at all, which is ok, but her daughter was there and they were ordering food, she was more interested in the food, than doing her work. I shouldn't have to pay $43.00 for a full set that's too short and I had to come home and file the sharp edges. Oh well, they'll grow back, but I'll think twice before going back there.
Divine Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 06:00 PM |
| Sunday | Closed |
How to go there
Location
Places
Other Places
15. betty's & nick's