Sexy Nails

+1 410-298-1147

2335 Rolling Rd., Windsor Mill, MD 21244 United States of America

Open Today: -

Quick Facts About Sexy Nails

Sexy Nails is a nail salon with various strengths and weaknesses based on the comments provided. In order to provide a comprehensive analysis, the strengths and weaknesses of the salon will be discussed below.

Strengths:

1. Good job and attention to customer satisfaction: One customer mentioned that the young lady who did their nails was attentive and asked if they liked the final result. This indicates that the staff at Sexy Nails strive to ensure customer satisfaction and provide a quality service.

2. Good location: The salon is situated in a convenient location, attracting customers who are looking for a nail salon within their vicinity. This can be seen as a strength as it makes it easier for customers to access the salon.

3. Efficient service: A customer noted that they appreciate the fact that they are not at the salon for an extended period of time. This suggests that the staff at Sexy Nails are efficient in their work, ensuring that customers do not have to spend excessive time at the salon.

4. Variety of colors and designs: Another positive aspect highlighted by a customer is that Sexy Nails offers a wide range of nail colors and designs. This indicates that the salon keeps up with the latest trends and provides customers with options to choose from.

Weaknesses:

1. Inconsistent pricing: One recurring complaint from customers is that the pricing at Sexy Nails varies depending on the employee performing the service. This lack of consistency in pricing can be frustrating for customers and may lead to a perception of unfairness or inconsistency in the quality of service provided.

2. Lack of attention to detail: Some customers mentioned instances where the salon did not pay attention to detail, resulting in chipped or peeling nail polish shortly after the service. This suggests a lack of attention to detail and quality control, which can negatively impact the overall experience and satisfaction of customers.

3. Unacceptable customer service: Multiple customers mentioned poor customer service experiences at Sexy Nails. Examples include being ignored when voicing concerns, being asked to come back multiple times to fix a service, and being treated rudely. Poor customer service can greatly impact the overall perception of a business and may lead to loss of customers.

4. High prices: A customer mentioned that they found the services at Sexy Nails to be expensive. While it is acknowledged that prices can vary depending on the quality of service provided, the perception of high prices can deter potential customers and may contribute to negative reviews.

Based on the various comments, it is evident that Sexy Nails has both strengths and weaknesses. The positive aspects include a focus on customer satisfaction, good location, efficient service, and a variety of colors and designs. However, the salon falls short in areas such as inconsistent pricing, lack of attention to detail, poor customer service, and high prices. It is important for the management of Sexy Nails to address these weaknesses in order to enhance the overall customer experience and reputation of the salon. This could involve implementing consistent pricing, providing thorough and attentive service, improving customer service training for employees, and potentially reviewing pricing strategies to ensure competitiveness in the market. By addressing these weaknesses, Sexy Nails can work towards improving customer satisfaction and regaining trust and loyalty from their clientele.

Best TL Reviews

My visit to Sexy nails were fair/good. The young lady that did my nails was seated at table #16. She did a good job and was very keen on asking "do you like it"?. I was satisfied, I only got a pedicure and manicure. I'm always going to add the fact that it's expensive however, it's the times that we're living in, everything is expensive... Just do me right. I paid $77 for both and tip separately. Yes I would recommend and they'll see me more, okay environment, good location.

Got a pedicure less than 24hrs ago. I say a pedicure because they charge $45 really just to paint your nails. I didn’t have any dead skin that needed cleaning and the service was about 15min. Next day I’m missing nail polish completely on one nail. While realizing all the other nails are half painted also. I tipped $8..I went back today to have it fixed and after waiting 30min was told to come back again tomorrow to have it fixed. I will not be returning after this. Are there any good nail salons in Baltimore? They are all piss poor in my opinion.

I have been to this place about five times and I love my nails every time! After moving and trying to find some where closer to me, I realize no one does it the same. I’m really big on shape and they never miss! Their pedicures are great as well! They have all the new colors and designs and the staff is friendly. Plus you’re not there all day which I can appreciate.

Use to love it here. But in the past year the quality and integrity has changed. I get an overlay and a pedicure every time but for some reason I NEVER pay the same price. It’s a different price depending on who’s doing my nails and the price difference is big ranging from $60-$100 for basic work. If my nails were done exactly how I wanted this wouldn’t be a problem, however they are unable to do any designs and my acrylic lifts. Very sad

THE WORST EXPERIENCE FULL SET HAD ACRYLIC ALL AROUND EDGE OF MY NAIKS LOOKS CRUSTY!! TERRIBLE CUSTOMER SERVICE! GO PEDICURE SAT IN COLD WATER FOR 30 MINUTES ASKED FOR HIT WATER WAS LITERALLY INGORED I HAD TO ASK HIM TO FILE MY TOENAILS ANHR WAS LITERALLY JUST GOING TO USE PAINT AND CALL UT A DAY NO MASSAGE AT ALL BEWARE YOU WILL SOEND $109 EASILY ON A TERRIBLE JOB AND EXPERIENCE ENOUGH BAD REVIEWS THEY WILL Slowly loose clients and people who think or thought to go here won't!!!!!!

Okay this rating is strictly based on on my last experience there. I took my mom there for mother's day to get a mani-pedi...we got gel on our toes and natural nails...but it was a waste of money. The gel polish on one of my toes completely fell off the next day. Then, the polish on my pinky nail had a chip and crack in it the day after that. Long story short, by time Friday came, all my finger nails were peeling, and the same goes for my mother. I ended up just peeling all the polish off (it was that easy) because I wasn't gonna walk around with lifted up gel polish all on my nails. My mother took all hers off too. Now I just have 9 toes with surviving polish...I spent $150 just for our nails to last for 4.5 days!!! This is crazy...idk if they're just using a cheap gel polish or if the nail techs we had just aren't good with applying the gel polish to natural nails, but either way, I won't be going here again, and I'm afraid to even get gel polish on my nails again. I probably stick with doing my nails at home...this place could've had a wider range of colors too, I really wanted olive green but that wasn't an option on the palette.

The photos are from the same day of getting them done.

I came in today for Gel pedicure and manicures. I am very disappointed in both the pedicure service ($45). My feet were bearly washed properly. When I voiced my concern, I was basically ignored by the nail tech and the front desk person. Lesson learned. The picture below of my left foot while I am outside the nail salon.

The atmosphere and some staff were nice. The prices are comparable and the wait time is normal.

The service is hit (Ken) or miss (Ann)

On June 3,21 Ken did my nails, yes I see minor imperfections but I had a busy 1year old with me and Ken was so patient and understanding. I have never seen anything like his willingness to allow me to tend to her needs while he did my nails

On 6/30/21 I returned and Ann was the manicurist. She plucked off faux nails that I didn’t know were coming off . She shaped my nails drastically in one direction and when I mentioned to her the error. She said “from my angle they look straight, which way should I file?” Because of the constant reshaping my nails are shorter and pointier. I walked away paying $45 for this.