Quick Facts About Creative Nails and Spa
Creative Nails and Spa place has received a mix of positive and negative comments from customers. In order to assess its strengths and weaknesses, we will analyze the comments provided.
Starting with the positive feedback, one customer mentioned having the "best experience" they've ever had at a nail salon, specifically praising the flawless gel x manicure. Additionally, they highlighted the relaxing atmosphere, as their husband nearly fell asleep during the pedicure. This indicates that the salon is successful in creating a comfortable and peaceful environment, making it an appealing option for customers seeking relaxation and pampering. The fact that this customer plans to make Creative Nails and Spa their new go-to salon further demonstrates their satisfaction and loyalty.
Another customer praised the cleanliness of the salon and the use of new and individually wrapped tools. This is a significant strength as cleanliness and hygiene are crucial aspects of any salon. Ensuring that tools are sanitized and individually wrapped shows a commitment to the well-being and safety of customers, and can contribute to a positive overall experience.
One customer specifically commended Lynn for providing an excellent pedicure and an exceptional foot massage. This points to the competency and skill of the staff at Creative Nails and Spa. A competent and attentive staff is a crucial asset for any salon as it enhances the quality of the services provided and contributes to customer satisfaction. This strength is further reinforced by the customer's statement that they will 100% be back, indicating that they are likely to become a repeat customer.
However, there are also negative comments that must be taken into consideration. One customer expressed feeling unwelcome and unwarranted pressure to tip at the salon, adding that the quality of their nails and pedicure did not meet their expectations. They mentioned that the design they requested was poorly executed, indicating a lack of attention to detail and potentially inadequate training of the staff. This suggests that the salon may need to improve in terms of service quality and customer satisfaction.
Another customer complained about the owner's lack of appreciation for customers and overall poor customer service. Feeling unacknowledged by the owner can leave a negative impression and deter customers from returning. This highlights a potential weakness in the management and customer service efforts of the salon.
Another negative comment mentioned a terrible experience because of a lack of organization and priority given to walk-in customers. The customer expressed frustration as their manicure was interrupted to accommodate a walk-in pedicure. This highlights a lack of proper scheduling and management, leading to customer dissatisfaction and wasting their time. Poor organization and prioritization can significantly impact the overall customer experience and may need to be addressed.
Finally, it is worth noting that one customer expressed confusion about why Creative Nails and Spa has received poor reviews, as they have always loved the place for pedicures. This reinforces the idea that customer experiences can vary, and while some customers may have had negative experiences, others may have had positive ones.
In conclusion, Creative Nails and Spa place has some distinct strengths, including flawless gel x manicures, a relaxing atmosphere, cleanliness, skilled staff, and positive experiences for some clients. However, there are also some weaknesses, such as feelings of being unwelcome, poor execution of requested services, lack of appreciation from the owner, and issues with organization and prioritization with walk-in customers. Addressing these weaknesses could help the salon improve its overall customer satisfaction and experience.
Best TL Reviews
10/10 The absolute best experience I’ve ever had at a nail salon! My gel x manicure is FLAWLESS! My husband and I went for pedicures as well and he nearly fell asleep it was so relaxing. Definitely our new go-to salon from now on!
I never feel welcome when i come.. only been twice both times got that feeling. They force you to pay tip! And i didn’t like the way my nails were done. Instead of saying she could not do the design.. she did it anyways & it came out terrible !! So no I did not tip this time.. i won’t be back!! I also asked for a refill & my nails don’t look like they were filled.. the first time they didn’t achieve the design i asked for either.. they just want they money so they say yes they can do it & it comes out awful!! Did not like the way my pedicure was done either.. spent too much money both times to not be satisfied or feel like my business was not appreciated.. I like to tip. I always tip! But not under those circumstances
Way better than expected. Extremely clean, all tools were new and individually wrapped. Best Pedi I have had in ages. Definitely revisit this business.
One of the best pedicures that I have EVER gotten!! Done by Lynn! She was attentive, spent time and gave an awesome foot massage!! Will 100% be back, so happy I decided to give creative nails a try when I needed a relaxing afternoon pick me up!!!
Owner does not appreciate a good customer. He could care less if you stay there or go somewhere else. Sometimes he will say Hi and other times he will not even look at you. I am forced to go somewhere else. Very bad customer service
Horrible experience!!
Me and my sister in law went there for pedicure and dip powder manicure.While we were having our pedicures, someone came having appointment online and they said they don’t have time and she has to go. We felt so bad for her but didn’t know soon going to happen with us too. After finishing our pedicure Andy the owner started doing my nails and when he finished mine they told us they can’t do my sister in laws as they are busy. She was sitting there for 2-3 hours for no nothing and we had appointments.
Never going there!!
Horrible experience. I went to have nails done. In the middle of the Clinician removing my old nails, an older woman came in and asked for a pedicure. The worker stopped what she was in the process of doing with my manicure and proceeded to take care of the Walk In Pedicure. So rude and disrespectful. The other workers saw my frustration and kept saying "a few minutes" Well the few minutes turned into over 20 minutes.
I was extremely upset about the situation and proceeded to take the foil wrap off my nails. I got up and walked out. I wasted my time and thank God not my money. I will never go back. I definitely will let everyone else know the lack of integrity this place has. Horrible experience. I don't buy the excuse the owner gave. The worker was clearly working on my nails, filing, etc. It's poorly run. She shoul have let the walk in customer wait, not me. Never again. They suck.
I've always loved this place for pedicures. I'm not sure why it has such poor reviews! It's fabulous!
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Creative Nails and Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Wheelchair accessible restroom
Amenities
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Restroom
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Wi-Fi
Payments
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Checks
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Debit cards
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Credit cards
Today
Opening Hours
| Monday | 09:30 AM - 07:30 PM |
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| Tuesday | 09:30 AM - 07:30 PM |
| Wednesday | 09:30 AM - 07:30 PM |
| Thursday | 09:30 AM - 07:30 PM |
| Friday | 09:30 AM - 07:30 PM |
| Saturday | 09:30 AM - 07:30 PM |
| Sunday | 10:00 AM - 06:00 PM |
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