Dixie Chicken

+44 20 8606 9789

6 King St, Southall UB2 4DA United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Dixie Chicken

Dixie Chicken place has both strengths and weaknesses based on the comments provided.

One strength of Dixie Chicken place is their friendly and supportive staff who provide quick service. This is mentioned in one of the comments where the customer appreciates the staff's behavior and the promptness of their service. Additionally, another comment mentions that the food is reasonably priced and tasty, which indicates that the quality of the food is satisfactory and provides good value for money.

Another strength of Dixie Chicken place is the taste of their food, particularly their chilli sauce. One customer mentions that the chilli sauce has the same delicious taste every time they have it, indicating consistency in the flavor of their food. This can be considered a positive aspect as customers appreciate consistency in taste.

However, there are also several weaknesses that have been highlighted in the comments. One major weakness is the lack of attention to customer instructions and mistakes made in the order. One customer mentions that they requested extra mayo for their burger but it was not included in their order. This indicates a lack of attention to detail and an inability to follow customer instructions, which can negatively impact the customer experience.

Another weakness mentioned is the unprofessional behavior of the staff. Multiple comments mention that the staff engages in personal conversations in front of customers, discussing their domestic problems in an inappropriate manner. This lack of professionalism can make customers uncomfortable and negatively impact their perception of the restaurant.

Furthermore, there is a mention of a lack of cleanliness and hygiene standards in one comment where the customer describes the chicken strips as "heaving" and not crispy. This indicates a decline in the food standards of the restaurant, which can be a major weakness as customers expect high-quality and well-prepared food.

Another weakness mentioned is the high cost of certain items on the menu, particularly the additional charge for cheese and the cost of chilli sauce. Customers perceive these prices as expensive and not worth the cost, which can deter them from ordering or visiting the restaurant again.

Additionally, there is a comment expressing disappointment in the portion sizes of the food. The customer mentions that the food portions have become smaller compared to their previous visits, indicating a decline in the quantity of food served. This can be seen as a weakness as customers expect consistent portion sizes.

Overall, while Dixie Chicken place has some strengths such as friendly staff, quick service, and tasty food, they also have several weaknesses including the inability to follow customer instructions, unprofessional behavior of staff, decline in food standards, high prices for certain items, and smaller portion sizes. These weaknesses can negatively impact the overall customer experience and may need to be addressed for the restaurant to improve.

Best TL Reviews

Ordered a burger meal as I wasn’t feeling too well I asked for extra mayo as sometime the burger can be choking dry I had this to the notes for the restaurant and the order can with no mayo on the burger and a little slab on the box, clearly ca not follow instructions I don’t know if they have change management but seriously they are lacking in this place now.

Not my first to do take anymore very disappointed

Popped in for a chicken wrap, which was okay cheese was an extra 50p which I thought was abit expensive. Staff at front two ladies and a man just talk amount then selves in punjabi don't matter if you have customers waiting but there talking about there domestic problems infront of everyone. Guy making the wrap was still shouting from the back didn't want yo miss out on the conversation. Food was okay but staff need to be more professional.

been in a few times, and the staff think its their own home they're giving us food from. weird looks and speaking in punjabi so we don't know what they are saying....not a bad place for the food, the chilli sauce and mayo is ok in the tubs but costly. not worth it. everything there has a price on it. no freebies here!. staff need training on service and deescalation. its not their house we are at, and they need to be off the phones and pay attention.

I pay for chilli sauce and this girl was talking to her colleague and i went all the way to buy and paid and when i come home there was no chilli sauce. And its a waste of time and waste of my own money.

Friendly and supportive staff

Quick services and food is reasonably priced and tasty

Would recommend

I'm not sure what happened to this place. This used to be my go to when I was in town a few years back I dropped by last week and the food was tiny compared with how I remember. Sad times as their fillet burger still tastes nice just portions aren't what they are used to. Judging by the reviews I think they've changed hands. I hope this place picks back up because the menu is semi decent for the area.. Shame. I will give them one more chance before I find a new spot.

We absolutely enjoyed our meals. It was on time, it was nice on hot and the taste was delicious. You can’t go wrong with the chilli sauce. The same taste every time I have ate it. thank you

The food standards have definitely dropped. I had chicken strip's meal. I was heaving. It wasn't even crispy, too doughy. Overly priced at £8