Quick Facts About Dk's Nail & Spa
Dk's Nail & Spa has received both positive and negative feedback from customers. By analyzing the comments, we can identify the strengths and weaknesses of the establishment.
Strengths:
1. Quality of Work: Several customers praised the salon for their excellent work. One customer mentioned that their gel manicure and pedicure for a wedding were done exceptionally well. This indicates that the salon has skilled technicians who can provide high-quality services.
2. Friendly and Clean Environment: The salon was praised for its friendly and clean environment. A customer mentioned that the staff was super friendly, and another customer commented positively on the immediate service and the care taken by the operator. This indicates that the salon creates a welcoming atmosphere for customers.
3. Music Selection: A customer mentioned that the salon played the best music, indicating that the salon creates a pleasant ambiance for customers.
4. Nail Art: A customer praised the salon for their nail art services, mentioning that they do an awesome job. This suggests that the salon has skilled technicians who can create intricate and beautiful nail art designs.
Weaknesses:
1. Poor Removal Process: One customer experienced a negative incident during a removal process. The technician did not soak the nails properly, resulting in a cracked and bleeding nail. This indicates a lack of attention to proper nail care procedures, which can lead to customer dissatisfaction and potential harm.
2. Lack of Communication: Another customer mentioned that their nails turned out differently than what they had requested. Additionally, they mentioned that the technician did not ask questions or engage in conversation during the appointment. This lack of communication can contribute to misunderstandings and unsatisfactory outcomes for customers.
3. Quick Lifting and Durability Issues: Multiple customers reported issues with the durability of their nails. Some mentioned that their nails started lifting within a few days, and one customer even experienced the tip of their nail coming off after just five days. This indicates that the salon may not be using high-quality products or applying them correctly, which can result in unsatisfactory and short-lived results for customers.
4. Customer Service and Refund Policy: A customer complained about the unsatisfactory results and called the salon to inform them. They were met with an unhelpful response, with the salon stating that they do not offer refunds, only "re-do's". This lack of concern and unwillingness to resolve the issue may leave customers feeling dissatisfied and unsupported.
In conclusion, Dk's Nail & Spa has strengths in terms of the quality of work, a friendly environment, music selection, and nail art services. However, they face weaknesses in the areas of poor removal processes, lack of communication, durability issues with nail enhancements, and customer service/support. It is important for the salon to address these weaknesses to ensure customer satisfaction and loyalty.
Best TL Reviews
Amazing job! I’m here for a wedding and they did such a nice job on my gel manicure and pedicure. Super friendly and clean, they also played the best music lol
WOULD NEVER RECOMMEND. I WOULD GIVE THIS PLACE A NEGATIVE IF POSSIBLE. PRYED THEM OFF AND TOOK MY NATURAL NAILS WITH IT. Came in for a removal as one of my nails started cracking and my normal place was booked. She did not soak them and ended up cracking my nail completely resulting in me bleeding and being in pain. I grew my nails out for months with the intent to do gel on my natural nails but she ruined that in minutes. Also my bloody nail is dip powder as the side ways crack is where its completely ripped. The woman who did my nails was Blanca and she suggested I review her, so here it is.
Me and my daughter got our nails done her look horrible my guy didn’t even ask what I wanted done. Worse experience I have ever had. Do NOT recommend
Was very pleased with the immediate service and the care that the operator took with the client. Very happy with the service.
I got my nails done here july, 14th, 2020. I was very unsatisfied with the service. The picture on the top right is what I asked for but in stiletto shape. The top left is after I got them done. That is a whole different type of glitter and there not the stiletto shape. I wanted long sharp nails and there aren't either. Today is july, 19th, 2020 and the bottom picture is from today the tip of my nail came off. I am unhappy with my results. I paid $41 for my nail to come off after 5 days. There was a man doing my nails and I remember I nails where NOT fully cured when I left. I would not recommend this place.
These are only 4 days old and they're lifting on the sides already. The women were nice and personable, but the man barely cracked a smile. He did my hands and feet and barely spoke to me. I called the salon to let them know of my situation and I was told they do not offer refunds, just "re-do's", and didn't seem concerned a bit. Didn't ask to make another appointment, hurried me off the phone. I won't be going back.
Love this place . Been going for many many years .eye brows and nails
I Have been looking for a place that does good nail art because I love getting nail art on my nails and this place does an awesome job on doing it
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Dk's Nail & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Payments
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 06:30 PM |
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| Tuesday | 09:00 AM - 06:30 PM |
| Wednesday | 09:00 AM - 06:30 PM |
| Thursday | 09:00 AM - 06:30 PM |
| Friday | 09:00 AM - 06:30 PM |
| Saturday | 09:00 AM - 06:30 PM |
| Sunday | 10:00 AM - 05:00 PM |
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