Doni Beauty

+1 231-733-4801

160 E Broadway Ave, Muskegon, MI 49444 United States of America

Open Today: -

Quick Facts About Doni Beauty

Doni Beauty place has received mixed reviews in the comments provided. In order to provide a comprehensive analysis of its strengths and weaknesses, we will consider each comment individually.

Comment 1: "I gave it a three as a neutral because honestly I've never been in the store I always bring my daughter and she seems to enjoy it." Strength: It shows that the store has created a positive experience for the individual's daughter, which can indicate a child-friendly environment. Weakness: The reviewer has never been to the store personally which may indicate a lack of personal experience or familiarity with the store's offerings.

Comment 2: "The store has the best hair." Strength: The store is praised for having high-quality hair products, which indicates a strength in their product offerings. Weakness: The comment does not specify what makes the hair products the "best," which could be subjective and may not be applicable to all customers.

Comment 3: "I was extremely blown away by the top-notch customer service I had received. and it was all done, OVER. THE. PHONE." Strength: The store is commended for providing excellent customer service, even over the phone. This indicates a strength in their customer service practices. Weakness: The comment does not provide specific details about the exceptional customer service experience, making it difficult to ascertain the exact nature of the strength.

Comment 4: "The interaction almost brings tears to my eyes because I am so appreciative of what they did for me. Next time I’m in town, I’ll be sure to thank them personally because they didn’t have to do what they did for me, and I am so grateful ????" Strength: The store is praised for going above and beyond for the customer and making a lasting impression. This indicates a strength in their customer service and willingness to exceed customer expectations. Weakness: The comment does not provide specific details about the exceptional customer service experience, making it difficult to ascertain the exact nature of the strength.

Comment 5: "Very helpful always helps you find what you need and the owner and his family are willing to order it for you if they don't have it in stock. You just have to pay for it first. Great beauty store! No complaints." Strength: The store is praised for its helpfulness and willingness to assist customers, including ordering products not in stock. This indicates a strength in their customer service and willingness to go the extra mile. Weakness: The comment does not mention any specific weaknesses or areas for improvement.

Comment 6: "Nice customer service! Prices are good. My new hair store!" Strength: The store is praised for its nice customer service and reasonable prices, indicating strengths in both customer service and pricing. Weakness: The comment does not mention any specific weaknesses or areas for improvement.

Comment 7: "Total lack of Respect for people of color. Oh yes, they smile and take your dollars, but when they start to blatantly disrespect African American Women/People as a whole, that is where I draw the line. I WILL NOT SPEND ANOTHER penny with this establishment, and if you value your race and respect yourself, you will not shop there either." Strength: The comment highlights the importance of respect for all customers regardless of race, indicating a need for improvement in the store's treatment of African American customers. Weakness: The comment does not provide specific examples or incidents of disrespect, making it difficult to gauge the severity of the weakness or determine if it is an isolated incident.

Comment 8: "They have everything you need. Great place and customer service. Keep up the good work. ????" Strength: The store is commended for having a wide range of products and providing great customer service, indicating strengths in both product offerings and customer service practices. Weakness: The comment does not mention any specific weaknesses or areas for improvement.

Comment 9: "They have nice things, and a nice selection, but some of their hair smells funny, and the service from the owners could be better." Strength: The store is praised for its nice product selection, indicating strength in their product offerings. Weakness: The comment highlights a potential issue with the quality of some hair products and suggests that the service from the owners could be improved.

In summary, Doni Beauty place has several strengths, including positive customer experiences, a wide range of products, helpful customer service, and the willingness to go the extra mile for customers. However, there are two notable weaknesses mentioned, including potential disrespect towards African American customers and issues with the quality of certain hair products. These weaknesses should be addressed in order to improve the overall customer experience and maintain a positive reputation.

Best TL Reviews

I gave it a three as a neutral because honestly I've never been in the store I always bring my daughter and she seems to enjoy it

The store has the best hair

I was extremely blown away by the top notch customer service I had received. and it was all done, OVER. THE. PHONE.

the interaction almost brings tears to my eyes because I am so appreciative of what they did for me.

next time I’m in town, I’ll be sure to thank them personally because they didn’t have to do what they did for me, and I am so grateful ????

Very helpful always help you find what you need and the owner and his family is willing to order it for you, if they don't have it in stock. You just have to pay for it first. Great beauty store! No complaints

Nice customer service! Prices are good. My new hair store!

Total lack of Respect for people of color. Oh yes they smile and take your dollars, but when they start to blatantly disrespect African American Women/People as a whole, that is where I draw the line. I WILL NOT SPEND ANOTHER penny with this establishment and if you value your race and respect yourself, you will not shop there either.

They have everything you need. Great place and customer service. Keep up the good work. ????

They have nice things, and a nice selection, but some of their hair smells funny and the service from the owners could be better.