Quick Facts About Drakes
Drakes Place, located in Ripon, has both strengths and weaknesses, as indicated by the comments provided. It is important to consider the range of experiences and opinions expressed in order to provide a comprehensive analysis.
Starting with the strengths, one customer mentioned that the portion size of the fish and chips was good and that they were served quickly and efficiently. This suggests that Drakes Place manages to deliver prompt service and maintain a satisfactory portion size for their customers. Additionally, another customer praised the food for being excellent and cooked to order. The fact that the food is prepared fresh and to the customer's specifications is a positive attribute. Furthermore, it is worth noting that the establishment is dog-friendly, which is a benefit for pet owners who wish to dine with their furry companions. This feature sets Drakes Place apart from other establishments in the area.
However, there are several weaknesses highlighted in the comments. One recurring complaint is regarding the quality of service provided. A customer complained about the staff members being young and not caring about the service they provide. Another customer specifically mentioned an aggressively speaking lady. This suggests a lack of professionalism and attentiveness from certain staff members, which could negatively impact the overall customer experience. Additionally, a customer expressed disappointment with the fish and chip portion size, referring to it as not even a quarter of a fish and lacking batter. This indicates that the portion size and quality of the food may be inconsistent. Moreover, there were multiple instances where customers requested Chinese curry sauce but received chip shop sauce instead. This raises concerns about the accuracy and attention to detail in fulfilling customer requests.
Another aspect mentioned by a customer is the attitude of the staff, specifically towards a customer who requested a large fish and chips. The individual felt that the employee displayed a negative attitude or had a chip on their shoulder, which could further contribute to poor customer experiences. Additionally, another customer's comment suggests that the staff members lack friendliness and rarely smile.
Although the comments express some negative experiences, it is important to note that there are also positive comments praising the food and prompt service. This suggests that Drakes Place does have strengths, particularly in terms of food quality and promptness. However, the weaknesses identified in the comments, such as inconsistent portion sizes, unprofessional staff, and occasional errors in fulfilling customer requests, highlight areas for improvement.
In order to address these weaknesses, Drakes Place should consider implementing training programs to improve customer service skills and professionalism among their staff. This could include teaching them techniques for effective communication, conflict resolution, and maintaining a positive attitude. Additionally, the establishment should strive for consistency in portion sizes and ensure that customer requests are accurately fulfilled. By addressing these weaknesses, Drakes Place can enhance the overall customer experience and build a more positive reputation in the community.
Best TL Reviews
Have just been to Drakes in Ripon and by god they have gone down hill recently, all young kids who could care on the service, especially the aggressively speaking lady.
Not only had the fish n chips been freezing cold, but to be charged FULL price for a not even quarter of a fish and especially one with no batter on, it looks like someone has chewed it and spat it out. Not only do you get pre-chewed fish with no batter and greeted with an aggressive server, you also don't get what you asked for, multiple time now I have asked for Chinese curry sauce and each time I get chipshop, why have it if you don't give it?? I have even clarified prior to leaving that it's Chinese to be told it is and by surprise when you get home it's magically changed to chipshop. I WILL not be going here again....
Good size portion of lovely fish and chips. It’s a busy place but we were served quickly and efficiently. Thanks
Excellent food cooked to order. Its dog friendly also that's why we went in as we're turned away at quite a few places. Could sit outside other places with the dog but it was poring down with rain. We will definitely be back.
Called just as they were about to close looking for something quick to eat after a long day. They happily put chips in to cook them for us and the were delicious. Well done guys and thank you
We go th Drakes when our caravan site opens for the summer. We always enjoy our fish and chips, but this year they were even better the fish was great ,and the batter was excellent
The four of us were very pleased with meal size and taste .we had senior fish chips good all round .
So I went this evening to the chippy, asked for a Fish and Chips and then I said can I have a large which is simple????♂️. It doesn’t take a genius to figure out I want a large fish and chips supper or does it?
The proprietor or one of them turned round and said “ large what?” ????I mean what is difficult with what I asked for. A large Fish and Chips, I clearly don’t understand what was difficult?
The individual in question clearly had a issue, attitude or a chip on his shoulder ???? as in the bald headed guy with the Ginger beard.
With regards to the Fish and Chip supper, can’t say anything bad about it and it definitely filled the hole.
All I am going to say certain individual needs to be a bit more customer oriented and customer sensitive otherwise needs to find a different professional.
Takeaway chips are so tasty! But Jesus your staff are insanely depressing! Every time I've visited the staff never crack a smile and aren't very friendly. Might start looking for another chippy
Place Pictures
Drakes Info
Amenities
Service options
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Delivery
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Takeaway
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Dine-in
Health and safety
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Staff required to disinfect surfaces between visits
Highlights
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Fast service
Accessibility
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Wheelchair-accessible entrance
Offerings
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Kids' menu
Amenities
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Good for kids
Atmosphere
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Casual
Crowd
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Groups
Today
Opening Hours
| Monday | 11:00 AM - 09:00 PM |
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| Tuesday | 11:00 AM - 09:00 PM |
| Wednesday | 11:00 AM - 09:00 PM |
| Thursday | 11:00 AM - 09:00 PM |
| Friday | 11:00 AM - 09:30 PM |
| Saturday | 11:00 AM - 09:30 PM |
| Sunday | 02:00 AM - 09:00 PM |
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