Ed's Easy Diner

Food Court, Lakeside Shopping Centre, West Thurrock, Grays RM20 2ZP United Kingdom of Great Britain and Northern Ireland

Open Today: 09:00 AM - 06:00 PM

Quick Facts About Ed's Easy Diner

Ed's Easy Diner has a number of strengths that contribute to a positive dining experience. First, the commenter mentions that the food choices are varied, offering a wide selection of American meat options and sides. This suggests that the menu is extensive and can cater to different preferences and dietary restrictions. Additionally, the food came fairly promptly after ordering, indicating efficient service and a well-organized kitchen.

The refillable drinks machine is also highlighted as a strength. The commenter describes it as hilarious and mentions that it offers bonus flavors such as vanilla and lime. This feature adds an element of fun and novelty to the dining experience, making it more enjoyable for customers.

The server is praised for being "awesome" with great banter and excellent service. This suggests that the staff at Ed's Easy Diner are friendly, attentive, and capable of creating a positive atmosphere for customers. The commenter states that they would definitely go again, indicating that the exceptional service played a significant role in their positive experience.

Another commenter mentions that they had a free milkshake and burger to use as a member of the Ed's App. This shows that the restaurant offers incentives and rewards programs for its customers, which can help build customer loyalty and encourage repeat visits.

The prompt service and excellent food during a late-ish lunch is also mentioned as a positive aspect of the dining experience. This indicates that Ed's Easy Diner is capable of providing quality food in a timely manner, even during potentially busy periods.

However, there are also several weaknesses that are worth noting. One customer mentions that the service was very poor and slow, even though it wasn't particularly busy. They had to wait 45 minutes for their starters, which suggests a lack of efficiency and organization in the kitchen or among the staff.

Another customer had a negative experience with the wings they ordered. They found blood in the wings, and even after returning them and getting a new set, the issue persisted. They express concerns about the quality of the meat and the consistency in the preparation of the dish.

One commenter mentions that the atmosphere was poor and that the restaurant felt like a cheap chain restaurant. This suggests a lack of ambiance or uniqueness in the dining experience, which can be a turn-off for some customers.

Lastly, the portion size and price are criticized by one customer. They found the portion size for their chicken bacon burger to be disappointing, especially considering the high price they paid. This suggests a potential issue with value for money and may deter some customers from returning.

In conclusion, Ed's Easy Diner has several strengths, including a varied menu, prompt service, a refillable drinks machine, and friendly staff. However, there are also weaknesses in areas such as service speed, food quality control, ambiance, and value for money. These weaknesses should be addressed in order to provide a consistently positive dining experience for customers.

Best TL Reviews

This was my first time going to Ed’s Easy Diner in Lakeside and it was a really good experience.

The choice was made as it was the least busy in the food court.

The food choices are varied offering all the American meat options and sides and came fairly promptly after ordering.

The refillable drinks machine is hilarious. Take a Pepsi, Tango, 7up and the machine will offer you bonus vanilla, lime and 2 other random flavours.

Our server was awesome. Great banter and excellent service. Would definitely go again.

Came here for a late-ish lunch as I had a Free Milkshake & Burger to use as I'm a member of the Ed's App.

Was quiet but service was really prompt.

Track & Trace was easy to do, food arrived in excellent time & was very tasty ????????????.

The service was very poor and slow and it wasn't even that busy. We waited 45 minutes for our starters.

We order the wings and the first wing was fine and tasty but the next had blood in it and was red. We sent them back. We then got a new set of wings and again there was blood and it was red to the bone.

The waitress asked the chef and he told her it's blood vessels. For me if it was blood vessels then surely the meat and bone wouldn't be red? Even if it is blood vessels then wouldn't that suggest the meat is of poor quality? Also if it is blood vessels then surely it wouldn't be in every piece?

The mains meal was fine and tasty. After our meal it took ages to get the bill.

Not as American as expected. Unfortunately the day I ate there was their last day at that location. Good Food ton

Not a bad place to enjoy a burger in Lakeside. Staff are friendly, although I was confused about ordering at the bar as other Ed’s have full table service. The food was good quality, although they misunderstood our request for extra cheese sauce for the fries and added it to our burger instead.

Visited Ed’s Diner in Brighton with my partner for breakfast. We experienced excellent customer service, food came out very quickly and the food itself was cooked to perfection. Would definitely come again and would recommend this restaurant

Milkshakes tasted amazing! Service was excellent, our server Jonathan was extremely friendly. Would definitely come back here again!

Very very disappointing. I ordered the chicken bacon burger and when it came out it looked depressing. The portion size for the over the top price was shocking.

This is now a proper chain, low quality product but it has kept the independent prices. For 2 burgers and sides it came to £30.

The atmosphere was poor and it just felt like a cheap chain restaurant.

We asked for a full refund and we got it, which is the only reason it has 1 star (and because you cant give zero stars out of 5).

On a plus side the oreo milkshake was nice.