Quick Facts About Dreams Nails
Strengths:
1. Quality Work: The customers consistently mention that they were impressed with the quality of their nails. They were satisfied with the shaping, design, and overall appearance of their nails. This indicates that the technicians at Dreams Nails Place are skilled and capable of delivering high-quality work.
2. Personalized Service: The salon appears to prioritize customer preferences and aims to provide personalized service. One customer mentioned that two different technicians worked on her dip manicure, each focusing on their individual strengths. This shows that the salon cares about getting the job done right and takes into consideration the specific needs of each customer.
3. Clean and Nice Environment: Several customers commented on the cleanliness and nice atmosphere of the salon. This is an important factor as customers expect a clean and hygienic salon environment when getting their nails done. A clean and comfortable environment can enhance the overall experience for customers.
4. Quick Service: One customer mentioned that they appreciated the quick service provided by the salon. This indicates that the salon values efficiency and respects the customers' time by minimizing waiting times and ensuring prompt service.
5. Matching Customer Preferences: Another customer mentioned that the technician matched the design she wanted for her nails. This demonstrates that the salon is attentive to customer requests and strives to fulfill their preferences. Meeting customer expectations is crucial for customer satisfaction.
Weaknesses:
1. Inconsistent Pricing: One customer mentioned that the salon charges inconsistent prices for their services. They experienced different prices for the same services on different occasions. This lack of consistency can create confusion and dissatisfaction among customers. The salon should implement a clear and standardized pricing system to avoid customer confusion or frustration.
2. Poor Communication: A customer mentioned that the technician at the salon was very quiet and did not engage in much conversation. This lack of communication can create a sense of disconnect and may not provide customers with a positive experience. It is important for technicians to be friendly, attentive, and engage in conversation to create a welcoming atmosphere.
3. Overcharging and Hidden Fees: One customer mentioned feeling overcharged and surprised by additional fees that were not communicated clearly. This can create a negative experience for customers and lead to dissatisfaction. Dreams Nails Place should be transparent about their pricing and communicate any additional fees clearly to avoid customer confusion or frustration.
4. Issues with Customer Service: A customer mentioned feeling disappointed with the service she received. She experienced a scratch and a broken skin during her manicure, which left her dissatisfied. Good customer service is important for maintaining customer loyalty and satisfaction. Unpleasant experiences like this can deter customers from returning to the salon.
Overall, Dreams Nails Place has strengths in providing quality work, personalized service, maintaining a clean environment, and offering quick service. However, they have weaknesses in terms of inconsistent pricing, poor communication, overcharging, and issues with customer service. Addressing these weaknesses can help the salon improve the overall customer experience and attract more repeat customers.
Best TL Reviews
I am super impressed with my nails that I had to write a review. I came in for a regular pedicure and a dip manicure. They had two different people work on my dip manicure - one took off my previous dip and did the dip for this one and the other did the shaping and top coat. I felt like they did this because they cared about getting it right and each lady had their own strong suit. I asked for an almond shape and it’s absolutely perfect!!! The lady who did the dip also did it in a gradient which I’ve never seen or had before and it looks fantastic. I was charged $85 for the regular pedicure and dip manicure. I’m not sure how much each was individually but that feels accurate. I ended up tipping them $50 to distribute between them as they saw fit cause I was just super impressed with them all!
The lady that did my nails was very nice and understanding. She matched my prom dress perfectly and the price wasn’t pricey. I got charged $70 for this set which is a reasonable price because I asked for ombré which uses powders and I also asked for gold. Overall i’m really satisfied with my nails and I can’t wait for prom.
It's been a minute since I've gotten my nails done there. Very clean, very nice. Quick service(Loved that!) professional and she didn't even cut me. Thank you Anne, I love my nails! I highly recommend.
My experience here was just okay the technician that's very quiet trying to speak with her didn't have much to say I asked for designs with my pedicure disregarding it painted all my toes and told me sorry next time then when I get to pay for their services they charge me $5 to take off my gel polish and I got a full pedicure doesn't taking off the gel polish come with a pedicure I didn't quite understand that and when I read their sign it is not on their at all so I feel like they overcharged me it was not posted in their shop and she said oh oh next time we will not charge you to take the gel polish off it will be free I've been to that place twice before and never did they charge me to take my gel polish off and then she said oh you need to tip the person who did your pedicure I had already tipped her you don't ask for it. If a person wants to tip then that's fine I don't know the experience wasn't all that I won't be back!!!
They were so nice and professional. The guy that did my nails was very patient with me and matched the design I wanted! 100% would recommend. Travelled from boston.
Nail tech Mai scratch my skin open during my hand massage and broke the skin after completing my manicure. Very disappointed ☹️ about the service I received.
So I'm being brutally honest....THIS Is my new spot!!!! Super clean, nice employees. I didn't get the name of the lady that did my mani/pedi. But I love them!!!!
I have been going to this place for about 1.5 years. I have noticed what they charge is never consistent. They vary their prices based on their own whims. I have been keeping track for awhile and always some excuse.
1/31/2022- Pedicure, fill, custom polish total 45.00 w/ 6 dollar tip. Total 51.00
3/10/2022- Pedicure w/gel polish, Callous removal, Fill, custom polish.
54.00 plus 8.00 dollar tip. Annie ran my card for 54.00. I told her I had no cash for tip. She said she canceled transaction and ran for 64.00. Few days later I noticed BOTH transactions on my bank account. I was nice and went in. They said I had to talk to Aaron, the owner. They took a picture of my receipt and bank statement. I called Aaron and we agreed to count the 54.00 towards my next service. BTW I was completely nice and understanding, also at my appointment I was seated, technician sat down. Customer walked in, tech got up, went to her per Aaron’s direction, and left me sitting at his table without a word! Another half hour wait.
4/2/2022- Made appointment. Aaron answered phone. Told me 11:00 AM.
I got there at 10:55. I did NOT make my appointment to be with Aaron, but was made to sit there until he was available, which was 11:30. My services were fill, custom polish, and 2 repairs (5.00 each for total 10.00). Was charged 60.00.
Bottom line is they do NOT follow posted prices. I recommend if you chose to go there have them write down your cost before you sit down anywhere, they may find a way to factor your chair into the cost. Rude, Inconsiderate, and leave your jewelry at home. I think they base their price on what jewelry you are wearing. I do NOT recommend this salon any longer. . On search for a new one.
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Dreams Nails Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
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| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | 10:00 AM - 05:00 PM |
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