Quick Facts About Earl Knight Salon & Parlour
Earl Knight Salon & Parlour has received some mixed reviews from customers. In order to assess the strengths and weaknesses of the salon, we will analyze the comments provided.
Starting with the strengths, several customers have praised the salon for their exceptional customer service. They speak highly of the staff members, noting their friendliness, expertise, and professionalism. The positive comments mention that the employees are knowledgeable and skilled, demonstrating a good understanding of color correction, haircuts, and hairstyles. This suggests that the salon has trained and experienced staff members who can cater to a variety of customer needs.
Another strength of Earl Knight Salon & Parlour is the cleanliness and sanitation of the establishment. Customers have mentioned that the salon is clean, well-organized, and exudes a relaxing atmosphere. The fact that the owner actively cleans and organizes while attending to customers shows a commitment to maintaining a hygienic and pleasant environment.
Furthermore, the salon seems to have a wide range of services on offer, including haircuts, color treatments, nail services, and massages. This variety allows customers to receive multiple treatments in one place, which can be convenient and time-saving.
On the other hand, there are several weaknesses that have been highlighted by customers in their comments. One common complaint is regarding the inconsistency in quality among the hairstylists. Some customers have complained about receiving subpar haircuts or color treatments. One customer even mentioned that their hair looked worse after leaving the salon, leading them to seek rectification at another establishment. This inconsistency in service quality suggests a lack of training or supervision, which is a weakness that needs to be addressed by management.
Another weakness mentioned is the issue of overcharging. One customer complained that they were quoted a certain price over the phone but were charged more upon arrival. This creates a negative impression and can lead to a loss of trust between the salon and customers. It is important for the salon to be transparent about their pricing and ensure that customers are not surprised by unexpected charges.
Lastly, there was a complaint about the lack of styling after a haircut. One customer felt disappointed that the stylist did not provide any additional styling or blow drying, especially considering the high price they were charged. This suggests a potential weakness in the salon's attention to customer satisfaction and the overall experience.
In summary, Earl Knight Salon & Parlour has strengths in terms of exceptional customer service, cleanliness, and a wide range of services. However, there are weaknesses concerning inconsistency in service quality, overcharging, and a lack of attention to customer satisfaction. These weaknesses need to be addressed in order for the salon to improve and meet the expectations of their customers.
Best TL Reviews
I went to get my haircut at this establishment and I’m very disappointed in this place. I chose them because they got such good reviews. I showed the girl a picture of what I wanted, then she proceeded to ask another employee how and what to do to start the cut. With every step she had to ask someone for help. I should have gotten up and walked out right then but I didn’t. The cut looks nothing like what I wanted. Then she’s asked me if I wanted her to style it. Isn’t that what you’re supposed to do when a customer comes in for a hair cut?? All she did was run a hot iron over my hair. How is that styling it?? It was already straight, the hot iron did nothing to it. Then she charged me $45. No wash, no blow dry. I was SHOCKED. I could have done what she did to my hair at home and saved the $$. I WILL NEVER GO HERE AGAIN. Too bad there’s no negative star to be given, this place is a joke
Highly recommend this place, my hair need to be brought back to life not to mention the color correction i needed, i was turned down by almost all the high desert salons because they did not feel like my hair was something they could fix, but the owner here made a miracle happen not to mention while i was sitting under the dryer she was cleaning and constantly organizing, didnt see anyone on there phones, the environment was relaxing and good vibes, so if anyone is looking for a great experience i recommend setting up an appointment here, 10/10 cleanliness & sanitation, 10/10 customer service, 10/10 satisfied customer, ????
BEFORE & AFTER
Thank you to Natalie for being the 1st to cut my 5 year old babygirl long hair. She loves it.
Love getting my nails done by Sarah and had my hair colored here as well. The ladies really know what they are doing and are always so sweet and chipper!
Finally found a color expert that understands what I have been asking for for so many years. I love my color and cut! While waiting for my color process I over heard 2 other customers say the exact same thing! One drives from Temecula so she gets exactly what she wants in color, cut and style. On Saturday men can walk in for cuts. They have added 2 new massaging pedicure loungers as a start. Look them up. Earl Knight Salon in Phelan has it all.
It was great, walk was able to walk in with my son, the haircut was well done (now if I can get the not too just comb his hair lol)
Kacey is so great! I LOVE the color melt she did on me. All of the other girls are super nice and friendly. I highly recommend this place. I'll for sure be coming back!
Quoted me 35 on the phone, overcharged me an extra 10 for a haircut. The girl who did my hair did a horrible horrible job. She actually made it look worse than what it looked like when I walked in there. Had to go to a different salon the next day to have someone who knew what they were doing fix it. Twice now I've given the salon my business and twice they have royally jacked up my hair. Won't make that mistake again.
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Earl Knight Salon & Parlour Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Restroom
Planning
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Appointments recommended
Payments
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Checks
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Debit cards
Today
Opening Hours
| Monday | 09:00 AM - 05:00 PM |
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| Tuesday | 09:00 AM - 05:00 PM |
| Wednesday | 09:00 AM - 05:00 PM |
| Thursday | 09:00 AM - 05:00 PM |
| Friday | 09:00 AM - 05:00 PM |
| Saturday | 09:00 AM - 03:00 PM |
| Sunday | Closed |
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