Quick Facts About Ebony Place
Ebony Place is a neighborhood beauty supply store that has received mixed reviews from customers. In order to evaluate its strengths and weaknesses, we will analyze the comments provided.
One of the strengths of Ebony Place is its convenience for those who live in the neighborhood. It is described as a small-sized store, which can be advantageous for individuals who prefer a more intimate shopping experience. Additionally, one customer praises the helpfulness of the staff, stating that the lady working there was polite and assisted them in locating the product they needed. This indicates that there may be some employees who offer good customer service.
On the other hand, one of the major weaknesses highlighted in the comments is the poor customer service. Multiple customers complained about the unfriendly treatment they received at Ebony Place. One reviewer specifically mentions that the staff seemed to have a dislike for customers, creating a negative atmosphere. Another comment states that the store's employees put customers out before the advertised closing time, which suggests a lack of professionalism and disregard for customers' needs.
Another weakness mentioned is the limited selection of products at Ebony Place. The store is described as having a small inventory, making it difficult for customers to find what they are looking for. Additionally, the limited range of nail products may be a drawback for individuals seeking a wide variety of options. This feedback indicates that Ebony Place may not be the best choice for customers in search of a diverse selection.
Pricing is another aspect that receives criticism in the comments. Several reviewers mention that the items at Ebony Place are overpriced. This can be a deterrent for customers, as they may be able to find the same products at lower prices elsewhere. Additionally, one customer mentions that there is a minimum purchase requirement for card transactions, which is illegal in Florida. This policy can be inconvenient for those who prefer to use their card for smaller purchases or for individuals who do not carry cash.
Another weakness highlighted in the comments is a lack of knowledge or expertise regarding certain products. One reviewer states that the employees at Ebony Place do not know how to properly put wigs on customers' heads. This suggests that the staff may not be well-trained in certain areas, which can be frustrating for customers seeking guidance and assistance.
Lastly, there is a comment regarding an overcharging issue experienced by a customer. This incident suggests a lack of transparency and accountability on the part of the store. The customer was unable to receive a refund for the overcharged items, despite having a receipt. This highlights a weakness in Ebony Place's customer service and integrity.
In conclusion, Ebony Place has a few strengths, including convenience for the neighborhood and helpful staff members. However, it also has several weaknesses such as poor customer service, a limited selection of products, overpricing, lack of knowledge or expertise in certain areas, and issues with transparency in billing. These weaknesses indicate that there is room for improvement in order for Ebony Place to provide a better shopping experience for its customers.
Best TL Reviews
I agree with the reviewers. I try to ***avoid coming to this Beauty Supply store at all cost****. This store has been around for years and the customer service doesn't get any better. You would think with the negative reviews they would try to improve but they don't care! I definitely believe they don't like (US) because that is the vibe they give off, they want your money but don't really want to deal with you!! They have a very limited selection and the place is extremely small you can barely walk through the aisles. The items are overpriced. Save yourself the headache and go to the one on Forest City or go to Beauty Exchange in Pine hills.
This store has a very small selection with poor customer service to top it off. They obviously do not want you in their store but don't mind your money (which we all know already). I would recommend Beauty Exhange instead or a black owned beauty supply store.
This is a small neighborhood beauty supply store. Wigs, weave, hair supplies, earrings, lashes. Limited nail products. Bring cash if your not planning to spend over $10. Can't use your card if it under this amount.
Terrible service! The store closes at 6:30pm however as customers are in the middle of shopping they put them out of the store and tell them that the store is closed, keep in mind this is before 6:30 pm. Don't give these people your hard earned money. There are other beauty supply stores who would appreciate your business.
I went to this store for the first time. I needed braiding hair. I called and asked her for the brand and she let me know the lengths she had and the different brands and color. She was polite and she was in person to. She remember when I called and she help me locate it in the store. It is a small size store. I will make another visit and check prices. I wish they had stylist discount. My salon is right up the street so having this store close by was awesome
Very poor customer service, very small and overpriced if you literally have 5 minutes to spare go to a different hair store they have a $10 minimum for even debit card purchases which is illegal in the state of Florida especially in the pandemic when nobody is carrying cash.
The worst experience ever have I had any time to spare I literally would have went to another location but I made sure to only buy the bare minimum of what I needed I.e cap & glue and paid her in coins all I had in car other then cards
Nice lady. Helpful. Have several wigs but don't know how to put it on customer's head.
First time visiting the hair store and realized the following morning, I was over charged. Went into the store and the young man, wouldn't return my money for the overcharged items. Had receipt that was given to me by the lady, but the young man, stated that the receipt was not right. He said, it looks like the receipt was cut off, but it's the same receipt I received from the lady and how she gave it to me. Me not paying attention to the total, I just paid what she stated, until it dawned on me the early morning hours........I won't return to this store again!!
Ebony Place Info
Amenities
Service options
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In-store shopping
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Quick visit
Today
Opening Hours
| Monday | 10:00 AM - 07:00 PM |
|---|---|
| Tuesday | 10:00 AM - 07:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
Places