Elegant Nails

+1 623-925-8331

500 N Estrella Pkwy b9, Goodyear, AZ 85338 United States of America

Open Today: -

Quick Facts About Elegant Nails

Elegant Nails Place, based on the comments provided, has both strengths and weaknesses. In this analysis, we will explore and discuss these aspects in detail.

Strengths: 1. Customer Service: Many customers praised the staff at Elegant Nails Place for being respectful and ensuring that customers receive exactly what they ask for. This indicates that the salon values customer satisfaction and goes above and beyond to meet their needs. 2. Long-Lasting Results: One customer mentioned that their nails remained beautiful even after three weeks. This indicates that Elegant Nails Place provides high-quality and durable services, which is a positive aspect for customers seeking long-lasting results. 3. Skilled Staff: A customer mentioned their favorite staff member, Henry, and praised his gel nails for lasting a long time. This suggests that Elegant Nails Place has skilled and experienced technicians who can provide excellent services to customers. 4. Friendly Atmosphere: Multiple customers commented on the friendly and inviting ambiance of Elegant Nails Place. They mentioned that everyone in the salon greets customers and is always available to answer questions. This friendly atmosphere creates a positive experience for customers and contributes to their overall satisfaction. 5. Convenient Location: Located in a complex with other stores and near a grocery store, Elegant Nails Place provides easy access and ample free parking. This convenient location is a strength as it makes it easier for customers to visit the salon.

Weaknesses: 1. Rude Customer Service: One customer complained about the extremely rude behavior of a staff member. They were refused service despite the absence of other customers waiting. This negative experience showcases a weakness in the customer service aspect of Elegant Nails Place. 2. Lack of Sterilization: A customer reported concerns about the tools being used, as they appeared dirty and were stored in an unhygienic manner. This indicates a potential lack of proper sterilization practices, which can pose health risks to customers and is a significant weakness for the salon. 3. Inconsistent Quality: One customer mentioned that the quality of their experience at Elegant Nails Place depended on the staff person who served them. This inconsistency in service quality can be a weakness, as customers may not have a consistent experience each time they visit. 4. Lifted Acrylics: A customer mentioned that their acrylic nails lifted within two weeks. While the customer takes partial responsibility for not keeping the nails dry, this indicates a potential weakness in the longevity of the services provided by Elegant Nails Place. 5. Mask Requirement: A customer expressed dissatisfaction with the continued requirement to wear masks, especially for those who have received the COVID-19 vaccine. This customer suggests that other places have moved forward, trusting customers to do the right thing. This requirement may be viewed as a weakness by some customers who believe it is unnecessary.

In conclusion, Elegant Nails Place has several strengths, such as excellent customer service, long-lasting results, skilled staff, a friendly atmosphere, and a convenient location. However, the salon also faces weaknesses in terms of rude customer service, lack of sterilization, inconsistent quality, lifted acrylics, and a differing policy on mask-wearing. It is important for Elegant Nails Place to address these weaknesses to improve their overall customer experience and reputation.

Best TL Reviews

Have been a regular customer for many years. Always respectful and try to ensure customers get exactly what they ask for.

Love this place. After 3 weeks my nails still beautiful!

Extremely rude. I came in 20 mins after they opened to get a nail fixed (acrylic, plain white, and I prepped the nail beforehand by removing all acrylic and trimming it). This service would have taken 10 mins, however, the gentleman refused to service me because they were “too busy all day”. This salon welcomes walk ins and there were no other patrons waiting. I was in no hurry and easily could have waited. Would not recommend.

I’ve been going to elegant nail for about 6 years and am very happy with their work, basically. And that depends on the staff person.

My fav by far is Henry, his gel nails last !!

When family is in town I always plan a trip to to salon.

Everyone in the salon is great, saying hello when you arrive and always some one to answer any question. Prices are fairer

This nail shop is awesome! Everyone is so nice and friendly, they all do wonderful work!

Wonderful mani and pedi with Julie! Thank you so much for your kindness and high quality service! Will return and highly recommend!

My husband was there with the full grooms party for pedicures and he enjoyed his experience. It was all of their first time getting a pedicure and they were very friendly and inviting. He highly recommends it. It is located by a grocery store and is in a complex with other stores. Lots of free parking available. Good prices and very friendly staff. It was my husband's first time and they mad him feel incredibly comfortable.

Went yesterday with my sisters to have a girls day to get mani pedis and i woke up today with a red toe and puss comimg out. I hardly ever go to get pedicures cuz i do my own but my sister wanted to spend time together. So not sure how things work. 1st they used plastic bags to put water in where i soak my feet. 2nd she pulled her tools from under a small cabinet and the where in what looked to be a pencil holder. That looked dirty and i wasn't sure she got new sterile tools cuz i was talking to my sister. This is why i do my own toes. Never going back to this place again.

This is a nice place to go most days. They seem to do their best to accommodate walk ins and have got me in most times I go without an appointment. I got acrylics and they lifted within 2 weeks so that was disappointing but I'll give them a pass because I was not doing a great job keeping them dry. I like the way my nails look when I leave. I am taking away one star because I am 80% certain the gentleman doing my nails was talking about me assuming I didn't understand but I understood partially what they said. I don't like that they are still requiring masks for people who have received the covid vaccine. Most places have moved forward trusting their customers will do the right thing and wear one if they should.