Quick Facts About Elegant Nails & Spa
Strengths:
1. High-quality services: Multiple comments mention the excellent quality of the manicures and pedicures received at Elegant Nails & Spa. Customers appreciate the attention to detail, the use of high-quality products, and the longevity of their no chip manicures.
2. Customer satisfaction: Many customers express their satisfaction with the services at Elegant Nails & Spa. They enjoy the atmosphere, the friendly staff, and the overall positive experience they had at the salon. The fact that customers mention returning multiple times reinforces this strength.
3. Accommodating appointments: Several comments highlight the salon's ability to accommodate walk-in customers and schedule appointments at preferred times. This flexibility is appreciated by customers, as it allows them to receive the services they desire without much hassle.
4. Fair pricing: Customers find the prices at Elegant Nails & Spa to be reasonable and fair, considering the quality of the services they receive. Some comments specifically mention that the prices match what customers get, indicating that customers feel they are getting their money's worth.
5. Talented nail technicians: Customers praise the skills and expertise of the nail technicians at Elegant Nails & Spa. They mention that the technicians are able to execute requested designs and provide clean, precise nail art. This showcases the talent of the staff and their ability to stay up-to-date with current trends.
Weaknesses:
1. Decline in quality: While many customers had positive experiences, there are some comments that express disappointment with the declining quality of services. These customers mention issues like nails falling off shortly after an appointment, unprofessional appearance, and unfinished nail work. This indicates a potential issue with consistency in service quality.
2. Communication barriers: One customer specifically mentions difficulty communicating with a nail technician due to their limited English language skills. This could be a barrier for some customers who want to communicate their preferences or concerns effectively. Improving communication skills among the staff could help enhance customer satisfaction.
3. Inconsistent application and technique: Some comments highlight issues with the application process, such as skipping steps, cutting nails too short, not bringing the polish to the edge of the nails, and re-filing after the polish has dried. These incidents suggest inconsistent techniques among the nail technicians, which can result in unsatisfactory outcomes for customers.
4. Lack of accountability: In one comment, a customer shares their frustration at being told that an issue with their nails is not the responsibility of the salon. This lack of accountability can leave customers feeling dissatisfied and unsupported when seeking a solution to their concerns. Adopting a more customer-centric approach and taking responsibility for all services provided could help improve customer experiences.
5. Hygiene and safety concerns: A customer expresses their discomfort with a nail technician who appeared sick and coughing, despite wearing a mask. This raises concerns about proper hygiene practices, especially during a time when COVID-19 is a significant concern. Ensuring that all staff members adhere to strict hygiene protocols can create a safer and more comfortable environment for customers.
In conclusion, while Elegant Nails & Spa has strengths such as high-quality services, customer satisfaction, accommodating appointments, fair pricing, and talented nail technicians, there are weaknesses that need attention, including a decline in quality, communication barriers, inconsistent application and technique, lack of accountability, and hygiene and safety concerns. Addressing these weaknesses can help improve the overall experience for customers and maintain a positive reputation for the salon.
Best TL Reviews
Loving my fall no chip manicure! Pedicure was great too! Second time here and service did not disappoint again! Check out the place for yourself don’t judge based off the not so good reviews! I came this second time bc of how relaxing the no chip pedicure was the first time and also because it lasted for weeks, like way over a month! So decided to get everything done the second time & come back!! Glad I did :)
I was a walk-in and they were able to get me in at my preferred time. The prices for the packages match what you get and are reasonable/fair. I got the deluxe pedicure which included an alcoholic drink, a citrus scrub, paraffin, hot towels, calf and foot massages, and the actual nail painting. I will absolutely be going back to them. The pedicure has great quality and took about 45 minutes from start to finish. The staff working were nice and friendly.
I've been coming here for years but the quality just keeps going down with the new management or whatever happened there . I'm 70$ Into a FILL in bc I had to go back within 3 days of my last fill bc 4 nails came off and today another just fell straight off I did not bump it and my job is very light. I'll go back to get this fixed but I'm done wasting money here.
Update : came to get it fixed she said it's not her problem is whoever did my new set and it was ALSO here like how do you sound.
Went here for a no chip. Simply awful. The young girl needs training. Skipped steps. Someone had to try to correct her work and my nails still look unprofessional. She cut them too short. She didn't bring the polish to my nails edge. They look unfinished. She refiled after drying and removed some polish on the side. I'm never returning. $38 wasted. TERRIBLE!!
The girl was so sick sweating and coughing even though she had a mask on it was not the best practice when Covid is going around. The other problem I had was not being able to communicate she did not speak English very well at all and the pedicure was not to my satisfaction.
Yeah this is a no for me. My no chip started fading into a pearl/brownish color two days after I got them done, no exaggeration. They didn’t line the acrylic up to the base of my nail or near it so when I left it looked like I needed a fill in!!!! I called to see if I could come back the next day, mind you I’m in front of the shop didn’t even pull off yet and they said they would charge me for an entirely new set ???????????? definite no.
Phobe took her time and did my nails pretty good! I showed her what design I wanted and she did it without any problems. I love my nails. I also got a really good pedi! Definitely gonna become a regular customer.
This is not the first time I got my nails done here. They do such a great job. They know what is trending right now and always do perfect nail art. I have a lot of cuticles but, every time I come here my nails look nice and clean.
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Elegant Nails & Spa Info
Amenities
From the business
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Identifies as women-owned
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Amenities
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Gender-neutral restroom
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Wi-Fi
Today
Opening Hours
| Monday | 10:00 AM - 07:30 PM |
|---|---|
| Tuesday | 10:00 AM - 07:30 PM |
| Wednesday | 10:00 AM - 07:30 PM |
| Thursday | 10:00 AM - 07:30 PM |
| Friday | 10:00 AM - 07:30 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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