Ruby's Express

+1 623-551-7829

4250 W Anthem Way, Phoenix, AZ 85086 United States of America

Open Today: -

Quick Facts About Ruby's Express

Ruby's Express place, based on the comments provided, appears to have several strengths and weaknesses. Here, we will analyze and discuss these aspects in detail.

Strengths:

1. Quality chicken strips: According to one commenter, the chicken strips at Ruby's Express place are described as tender, delicious, and with excellent breading. This indicates that the establishment focuses on providing high-quality and tasty food.

2. Customer service: Multiple commenters praise the customer service at Ruby's Express place, highlighting the friendly and accommodating staff. Providing great customer service helps create a positive dining experience and encourages customers to return.

3. Fresh and hot food: Another commenter notes that the food at Ruby's Express place is made fresh and hot. This is a significant strength as it ensures that customers receive their meals promptly, preserving the quality and taste of the food.

4. Tasty burgers and fries: Several comments mention the delicious burgers and crispy fries at Ruby's Express place. Positive feedback regarding the taste and quality of the main menu items indicates that the establishment excels in preparing these dishes.

5. Family-friendly atmosphere: One commenter specifically mentions bringing their grandchildren to Ruby's Express place for a meal. This indicates that the establishment provides a suitable environment for families, adding to its appeal as a dining option.

6. Gluten-free options: The inclusion of gluten-free options, such as gluten-free buns, is highlighted in one comment. Providing options for different dietary needs can attract a broader range of customers and improve their dining experience.

Weaknesses:

1. Inconsistent burger size: A customer mentions feeling disappointed due to the discrepancy in size between the patty and the bun. Inconsistent portion sizes can lead to dissatisfaction among customers, impacting their overall experience.

2. Dry bun: One comment suggests that the burger bun at Ruby's Express place was dry. Dry buns can detract from the overall taste and enjoyment of the burger, potentially leading to negative reviews and reduced customer satisfaction.

3. Pricing concerns: A dissatisfied customer mentions feeling that Ruby's Express place is overpriced compared to other options in the area. Pricing plays a vital role in customer satisfaction, and if customers feel they are not receiving value for money, it can have a negative impact on the establishment's reputation.

4. Weird aftertaste: A commenter mentions that the lemonade at Ruby's Express place had a strange aftertaste. Consistency in taste and quality across all menu items is crucial to maintaining customer satisfaction, and inconsistencies can result in negative reviews.

In conclusion, Ruby's Express place has several strengths, including quality chicken strips, excellent customer service, fresh food, tasty burgers and fries, family-friendly atmosphere, and gluten-free options. However, there are also weaknesses such as inconsistent portion sizes, dry buns, pricing concerns, and the potential for inconsistent taste in certain menu items. By addressing these weaknesses, Ruby's Express place can further improve the overall dining experience and attract more satisfied customers.

Best TL Reviews

My mom wanted a burger for lunch so we went to Ruby's Diner. When I asked about the chicken strips they said they were really good but those were the best chicken strips I've ever had. They were so tender and delicious and the breading was also good. The customer service was also great. Ruby's Diner is a must try!

We had the mushroom swiss burger and the classic cheeseburger with fries. The food was made fresh and hot! The fries were crispy and delicious. The burgers were saucy. We had a great lunch!

Took our grandkids for the special anthem community order and they loved it! Our granddaughter kept saying it was the best burger she's ever had. Our grandson ate every bit of his cheeseburger and fries and managed to finish his sister's fries as well. Nice clean food court in the outlet malls and it was a good way to get them out of the house

Ruben has the best customer service! They are a customer first company. BEST FRIES EVER. The burgers were cooked perfectly as well. All the employees like Evan, Johnny and Vic deserve a RAISE. Amazing customer service could not be more happy.

Delicious burger, delicious shake, friendly service, and gluten free catered for.....that is a gluten free bun that I’ve had there. And it tasted soooo good. Thanks so much guys :)

The food was good and made quickly. We had the 5$ Monday meal (cheeseburger fries and drink). The meat looked small compared to the bun but I was so full after eating it. They toast the bun perfectly. Fries were salted but not overly. Dryer is canola oil and the staff knew the answer right away. Staff was friendly.

Very disappointing. I didn't think I could go wrong with a classic burger for lunch. The burger was tiny, the bun was dry and I practically needed the fries with ketchup to make it palletable. McDonalds makes a much better burger AND it's cheaper. My dad and I came here together, $30 for two measly burgers and one lemonade that had a weird aftertaste. I hate throwing food away, especially when it's that overpriced but I actually felt sick after lunch and couldn't finish my work day. Charlie's has better value and it's right next to Ruby's.

This place always have the best burgers in the town. The staff is extremely friendly and food usually comes out pretty quick. Highly recommend.