Quick Facts About Elegant Nails & Spa
Elegant Nails & Spa place has received both positive and negative comments from customers. In order to provide a comprehensive analysis of the strengths and weaknesses of the salon, it is important to consider each comment and its implications.
Starting with the strengths, it is evident that the salon has some talented nail technicians. Laura, in particular, was mentioned multiple times as being amazing and providing beautiful nails. This suggests that the salon has skilled staff who are capable of delivering high-quality services. Additionally, the fact that Laura provided service even when the customer was short on money shows that the salon values customer satisfaction and is willing to go above and beyond to ensure a positive experience.
Another strength of the salon is its willingness to accommodate customers even during closing time. The comment mentioned that the salon took in three customers despite it being near closing time, which demonstrates a commitment to customer service and flexibility. This is a positive aspect that can attract customers who may have busy schedules or require last-minute appointments.
Furthermore, the positive comments highlight the kindness and friendliness of the staff. Customer service plays a crucial role in the overall experience, and the salon seems to excel in this aspect. The warm and welcoming attitude of the nail technicians can create a pleasant and comfortable atmosphere for customers. These positive interactions can lead to increased customer loyalty and positive word-of-mouth recommendations.
On the other hand, there are several weaknesses that the salon needs to address. One common complaint revolves around the quality of service and the outcome of the treatments. Customers mentioned issues such as black polish on their skin, nails that were not done properly, and chipping paint after only a day. These comments highlight a lack of attention to detail and inadequate skill level in some of the technicians. This can lead to dissatisfaction among customers and potential loss of business. Additionally, the comment about nails being slanted and not correctly shaped suggests a lack of precision and consistency in the services provided.
Another weakness mentioned in the comments is the limited variety of colors available for non-gel nails. This can be a drawback for customers who prefer regular nail polish or want a wider range of options. Expanding the selection of colors and finishes for regular nail polish can enhance the overall experience and cater to the preferences of a broader customer base.
The negative comments also shed light on the consistency of service provided by the salon. Some customers mentioned being consistently assigned to a particular nail technician who did not meet their expectations. In the case of Ann, the technician did not do a good job and the customer left unsatisfied. This inconsistency in service quality can create a lack of trust and dissatisfaction among customers, leading to negative reviews and decreased patronage.
Additionally, one comment points out a discrepancy between the price paid for the service and the quality received. The customer paid $28 for a set of nails that did not meet their expectations. This mismatch between the price charged and the quality of the service can result in customers feeling like they wasted their money and may deter them from returning or recommending the salon to others.
In conclusion, Elegant Nails & Spa place has both strengths and weaknesses. The positive comments highlight the skill and talent of certain nail technicians, as well as the willingness of the staff to go above and beyond for their customers. The salon's ability to accommodate customers even during closing time and the positive customer service experiences are also strengths. However, the salon needs to address concerns related to the quality of service, attention to detail, consistency, and pricing. By improving these areas, Elegant Nails & Spa place can enhance its reputation and attract a larger customer base.
Best TL Reviews
I loved my experience with Laura, she was amazing. My nails are beautiful!
best nail tech ever, i was a few dollars short and she still gave me service, I'm so happy with my nails, super kind, if i could give 100 stars i would. i definitely recommend this nail salon for every one and will most likely come back in the future!
Went in for a simple service, just a fill in. There is Black polish all over my skin, the lady had to redo it a few times just for me to walk out looking like this.... the lady was pretty cold and not very friendly when I tried to make light conversation.. it's my birthday and I just wanted some simple nice nails but every where I go around this Carrollton area seems to rush you and give you poor service. I guess I'll try n get all this black polish off my skin at home..
probably one of the worst full sets ever!! paid $28 for what was supposed to be coffin shaped nails, medium length. I'm not sure why they are all slanted like this. looks like she cut one side off too much. not many colors to choose from if you don't get gel nails. $28 down the drain, I want to soak them off, and I just got them done TODAY!
It's only 2 workers and they always stick me with Ann she doesn't do good on my nails, first time nails were so fat and wide, second time paint start chipping off after a day, to much money for very poor quality
I want be going back.
If I could put no stars I would this place is a disgrace. I have never been to a nail salon that did this bad of a job. I wouldn't recommend this place to anyone. My dog could do my nails better then them. If I were you I would seriously reconsider a different nail salon. I even have proof
I love this place once a month every month book appointment with Laura
PHENOMENAL facility! We were in the middle of looking all over the place for a nail salon and no one would take us because it was close to closing time, but this place has the most amazing people. We were pulling in as they were getting in their cars and they took us all three gals in and have done a fabulous job as well! I would recommend this place to anyone. ❤️
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Elegant Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Planning
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Appointments recommended
Today
Opening Hours
| Monday | 10:00 AM - 08:00 PM |
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| Tuesday | 10:00 AM - 08:00 PM |
| Wednesday | 10:00 AM - 08:00 PM |
| Thursday | 10:00 AM - 08:00 PM |
| Friday | 10:00 AM - 08:00 PM |
| Saturday | 10:00 AM - 08:00 PM |
| Sunday | 02:00 AM - 06:00 PM |
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