Elegant Nails & Spa

+1 760-747-7784

331 W Felicita Ave, Escondido, CA 92025 United States of America

Open Today: -

Quick Facts About Elegant Nails & Spa

Strengths:

1. Positive reviews: Many customers have praised Elegant Nails & Spa for their excellent work and friendly staff. This indicates that they have a strong reputation in the community and have built a loyal customer base.

2. Skilled technicians: Multiple comments mention the great work done by the technicians at Elegant Nails & Spa. Customers appreciate the quality of the nail services, including nail art and designs. Skilled technicians contribute to the overall positive experience for customers.

3. Convenient location: One customer mentioned that the location of Elegant Nails & Spa is convenient for them due to its proximity. Having a convenient location can attract more customers who are looking for a place that is easily accessible.

4. Variety of services: Customers mention getting not only nail services but also pedicures and massages at Elegant Nails & Spa. This indicates that the salon offers a diverse range of services, giving customers more options to choose from and increasing their chances of attracting different types of clientele.

5. Long-lasting nails: A customer who works as a dog groomer mentioned that their nails from Elegant Nails & Spa always last for weeks, despite their hands being constantly wet and exposed to harsh conditions. This indicates that the salon uses high-quality products or techniques that result in long-lasting nails, which is a significant strength.

Weaknesses:

1. Lack of resolution for mistakes: One customer mentioned that they experienced cuts on four of their fingers while getting a manicure. Despite voicing their concerns and requesting not to pay, the salon did not offer any resolution or compensation. This lack of resolution can lead to negative customer experiences and potentially drive customers away.

2. Passive-aggressive behavior: A customer mentioned that the staff at Elegant Nails & Spa exhibited passive-aggressive behavior while asking for tips. This type of behavior can make customers feel uncomfortable and unwelcome in the salon.

3. Pricing issues: A customer mentioned that they felt the salon did not honor their prices and even lied about the costs. This indicates a lack of transparency in their pricing structure, which can lead to customer frustration and mistrust.

4. Embarrassing service: One customer mentioned feeling embarrassed by the quality of their nails and not being confident enough to show anyone. This indicates that the salon may not consistently deliver satisfactory results, which can negatively impact their reputation and customer satisfaction.

5. Lost a client to a competitor: A customer mentioned that they were unhappy with the service at Elegant Nails & Spa and decided to go to a competitor across the street to fix their nails. Losing a client to a competitor indicates that there may be a lack of consistency or quality in their services, which can impact their customer retention.

Best TL Reviews

I wish I could put a no-star rating. I came in for a mani/pedi. The one doing my toes wasn't particularly friendly but she didn't hurt me and I liked how my toes turned out. But the one who did my nails cut me on four fingers. I asked her to stop and told them I didn't want to pay. I'm a nurse, so I'm always washing my hands and using hand sanitizer. Cuts on the fingers are going to continue stinging which I don't look forward to. I didn't end up paying, but they offered no discounts on my pedi or future visits. I get people to make mistakes, but they could have tried to help the situation by offering my pedi free/discounted or future service, just to keep my business. I would have preferred to have my mani without issue, but leaving with no resolution and tender fingers (two of which keep bleeding) was a downer and upsetting, to say the least. My daughter has gone there several times without issue, so I don't know, guess I just got a bad one. But the whole business could have attempted to make it right some way. I'm a big reviewer and praise excellent customer service all the time. I rarely have to write these types of reviews, customer experience matters!

Been going here for years! The ladies are great, love everything they do! Nails on point and when I do get my brows done, they look so good! Definitely recommend going to Elegant Nails!

Very passive aggressive when asking for tips, after being tipped 10% .

I apologize, but not feeling comfortable in your presence while getting a pedicure. No need for the petty faces lol I know my feet needed TLC .

DO NOT HONOR THEIR PRICES.

And will end up LYING ????.

I APPRECIATE THE NAILS, but not the experience and will not be returning with my daughter or family.

No need for the whole store to huddle around like Anarchy to determine a price, while I’m steady holding the price Menu.

They WILL just try to capitalize on your money, watch out .

How I asked - pics. ????

&& how they actually turned out .

Both ladies were excellent. Nails were done and two with pretty valentines and my feet and legs feel wonderful after massage. I would like both of them next time if they are available.❤️????

I get my nails done 3-4 times a year. This location is convenient for me due to distance. I received a full set with a design and I was not satisfied. I was too embarrassed to show anyone my nails, and too embarrassed to go back to this place to complain. Two days after I went to Prestige Nails across the street and they fixed their mess. Elegant Nails has now lost a client and Prestige nails has now gained a client.

Teresa did my nails. She does amazing work. I love Elegant Nails! Best nail place in Escondido ❤️

Tammy always does GREAT work! I had a pedicure and she did some fun nail art for me as well. Great experience!

Michael is so lively and makes the place so fun to be at. Ken and Daisy do incredible work, my acrylics always turn out gorgeous and they last weeks! I'm a dog groomer so my hands are constantly wet and getting beat up, but the nails still always last. Definitely recommend this place!