Elite Nail Spa

+1 423-573-2828

420 Pinnacle Pkwy #142, Bristol, TN 37620 United States of America

Open Today: -

Quick Facts About Elite Nail Spa

Elite Nail Spa, like any business, has both strengths and weaknesses. In order to provide a comprehensive analysis, the comments above will be used as a basis to evaluate the strengths and weaknesses of this particular nail spa.

Starting with the strengths, one noticeable aspect is the positive feedback regarding the nail designs and different kinds of nails. Vee, one of the staff members, is specifically mentioned for her exceptional skills and ability to create unique and desired designs. This showcases the salon's creativity and ability to meet customers' preferences and demands. The comment about Vee receiving praise from a customer's granddaughter further highlights the nail spa's ability to cater to a wide range of age groups.

Another strength mentioned repeatedly is the friendliness and accommodating nature of the staff. Many customers appreciate the welcoming atmosphere and the willingness of the staff to try new things with their nails. This demonstrates good customer service and a commitment to meeting individual needs and desires. The fact that some customers have been going to Elite Nail Spa for years indicates a level of trust and satisfaction with the services provided.

Efficiency is also highlighted as a strength in one of the comments. The ability to have nails and toes done simultaneously and quickly is appreciated by customers who have busy schedules. This demonstrates good time management and the ability to efficiently serve multiple customers at once.

In terms of weaknesses, one common issue mentioned is the lack of attention to detail and rushed service. One customer complained about acrylic being applied unevenly and gel polish peeling off shortly after. Additionally, the same customer experienced their own nails breaking during the process. These issues could be attributed to a lack of precision and attention to the customer's needs, resulting in unsatisfactory outcomes.

Another significant weakness mentioned is the experience of pain and injury during the services. One customer describes discomfort caused by drilling into cuticles, resulting in bleeding. This raises concerns about the training and expertise of the nail technicians, as well as their ability to prioritize customer comfort and safety. The lack of communication regarding the difficulties in applying white polish is also mentioned in a negative light, indicating a lack of transparency and professionalism.

There are also complaints about a lack of skill and professionalism from specific staff members. One customer describes being served by an older lady who appeared distracted and exhibited an attitude when requested to fix certain aspects of the nails. This suggests a need for improvement in communication skills and client satisfaction. The response from the front desk, where no action was taken after a complaint, further emphasizes a potential weakness in addressing customer concerns effectively.

In terms of general feedback, most comments express overall satisfaction with the salon and its services. The positive experiences outweigh the negative ones, indicating that despite the weaknesses mentioned, the salon still has a loyal customer base who appreciates the good work and service provided by certain staff members.

In conclusion, Elite Nail Spa has strengths in creativity, customer service, and efficiency. However, there are notable weaknesses in attention to detail, discomfort during services, and occasional lapses in professionalism. Despite these weaknesses, the salon still manages to maintain a positive reputation and loyal customer base. It is important for the salon to address the areas of weakness in order to further enhance the overall customer experience and satisfaction.

Best TL Reviews

“NOT RECOMMEND” did it in a rush. acrylic all over my fingers and first picture of peeling gel Polish within hours. Not even and broke two of my own nails. I will not return to even get it fix that’s how disappointed I was not worth it.

Vee is amazing at what she does! I’ve been a customer here for years now and I only recently realized she can do the designs I’ve always wanted! The different kinds of nails that I don’t see around here! I love love love them and So does my granddaughter!

The only ones I trust anymore to do my nails, they are always so friendly and nice when I'm there. Anytime I wanna try something new with my nails they are sure to accommodate and the end result is amazing, even more so when I let them choose my design on my nails. I don't always get there as often as I like but I'm never disappointed when I leave.

I went with my mom to get a full set put on because my normal artist is out of town. I’m so disappointed he kept hurting me and I jumped and pulled back several times. He kept drilling into my cuticles to the point I started bleeding and when I left the side of my middle finger had been filed so much it was bleeding. I know white polish is a hard color to apply but if he couldn’t do it he could’ve just said something to me :/

I use this salon regularly. This place is awesome and they do amazing work. The staff, VY, Destiny, Angel, & Lee are who were there today and I have had my nails done by all of them. VY did my nails and Destiny did my toes at the same time, and had me out of there in no time today. I am so pleased with them and they gave me a design on my nails and toes!!! Use this Salon People you will not regret it!! Great experience every time!!!

First time getting my nails done in like 20 years. It was busy. Good atmosphere. People were pleasant. Will go back.

Elife Nail Spa offers fantastic service and I am glad we found out about them! They have a new owner along with a new staff and go above and beyond for their customers! Vy is the new owner, she offers the best rates along with the best quality service in the Tri-Cities for nails!

i went here to get my nails done for my birthday when i came in i showed what i wanted and they told me they could do it. i got seated and had a older lady do my nails the whole time shes doing them. she as distracted when doing them. she asked me three times if i liked the nails and all three times i pointed out something i wanted fixed and she had a attitude and she said she wasnt finished yet. she asked to see the nails i wanted i showed her and she said sh couldnt do them i asked if their was any one available to do it and she said no three times then said she'd go see. she walked around the shop didnt talk to anyone came back and said nobody can do it. so i settled for just color. when using the drill she cut my cuticiles. as she was painting another girl came in and asked for a distinct design and the person doing her nails they said they could do it. im highly upset. when i complained at the front they did nothing about it