Elite Nail Spa

+1 615-382-8287

3535 Tom Austin Hwy # 2, Springfield, TN 37172 United States of America

Open Today: -

Quick Facts About Elite Nail Spa

Elite Nail Spa has received mixed reviews from customers, with some praising their service and others expressing dissatisfaction. It is important to analyze these comments in order to understand the strengths and weaknesses of the salon.

Starting with the positive comments, one customer mentioned that they loved their experience at Elite Nail Spa and felt welcome. They praised the staff for doing a great job and providing enjoyable conversation, which made the time go by quickly. Additionally, the customer mentioned that they were in and out in less than an hour, highlighting the efficiency of the salon. This positive experience indicates that Elite Nail Spa has friendly and skilled staff members who prioritize customer satisfaction.

Another positive comment mentioned how a customer had their nail fixed in less than 10 minutes. This indicates that the salon has staff members who are capable of quickly addressing and resolving nail issues. Efficiency and quick service can be seen as a strength of Elite Nail Spa, as customers appreciate promptness.

A customer who made an appointment on a busy Friday mentioned that their appointment was honored on time and that the technician did an outstanding job. They also mentioned that the price was reasonable for the service provided. This indicates that Elite Nail Spa values customer appointments and aims to provide high-quality services at affordable prices. This can be seen as a strength, as it shows that the salon prioritizes customer satisfaction and offers competitive pricing.

However, there are also several negative comments that highlight weaknesses in Elite Nail Spa's service. One customer mentioned that there are no price menus and that the salon charges whatever price they feel like. This lack of transparency can be seen as a weakness, as customers may feel unsure about the prices and may feel overcharged or misled.

Several negative comments mentioned issues with the cleanliness and sanitation of the salon. Customers reported seeing nail clippings and skin on the floors, as well as witnessing an employee using a sponge and hand soap to clean the pedicure chairs. This indicates a lack of proper hygiene practices, which is a significant weakness for a nail salon. Maintaining cleanliness and hygiene is crucial in order to create a safe and comfortable environment for customers.

Another weakness mentioned by a customer is the limited options for pedicures, with only two options available: basic and deluxe. The customer noted that there was no difference between the two options. A lack of variety in services can be seen as a weakness, as customers may prefer a wider range of options to choose from.

Several negative comments also mentioned issues with customer service. Customers reported feeling rushed, receiving rude treatment, and experiencing long wait times. These comments highlight a weakness in the salon's customer service skills and their ability to handle customer complaints and concerns in a professional manner.

In conclusion, Elite Nail Spa has strengths in terms of creating a welcoming atmosphere, providing efficient service, and honoring appointments. They also offer reasonable prices and have staff members who can quickly fix nail issues. However, the salon has weaknesses in terms of lack of price transparency, cleanliness issues, limited service options, and poor customer service. These weaknesses should be addressed in order to improve the overall customer experience at Elite Nail Spa.

Best TL Reviews

loved my experience here! i’m from out of town and trying different nail salons is always a gamble but they made me feel welcome and did a great job! very sweet and enjoyable conversation that made the time go really fast! in and out in less than an hour and for a great price.

Asked for a regular pedicure. At first was told $25. (There are no price menu listed and it seemed as if employees charged what the felt like charging)…Pedicure was rushed and no massage. Salon also is not very sanitary, there were nail clippings/skin all over the floors including idle ways and no sanitary bag in the bowl of the pedicure chairs. I also witnessed an employee scrub bowl with a sponge an hand soap that she put back in her basket to clean other chairs with. I ended up having to pay $30. Do not recommend.

Fixed my nail no problem this morning I was the first one at the door and she got it done in less than 10 minutes. You definitely want to get the younger lady. ( I didn’t originally )

I am new to the area and I made an appointment for 3:30 on a Friday. There were lots of folks waiting but my time was honored. Not only did my tech do and outstanding job but the price was very reasonable for a fill and gel polish. After cleaning this morning the still look fresh. Pleasantly surprised and recommend their services.

There is no price menu and seems they charge whatever. They do not offer multiple pedicure options, just two. I have went twice and gotten both of their options which are “basic and the deluxe” There was no difference between the two.

My nails are decent for the price, but am not impressed. My main issue with this business is that every time I have come in they are kind of rude. They act like I’m and inconvenience to them.

I was sat in Pedicure chair for almost an hour. No one ever came to perform service. 2 ladies left before me, I was just trying to patiently wait. Customers were steadily walking in an leaving. Upon observation, you must have a appointment for service. Understandable but please have courtesy to tell customers as they enter and sure don't seat them if you don't plan to serve them.

If -5 stars was a option I would give it. I waited for 90 mins and was put in a pedicure chair just to have a great view of them take FIVE yes 5 people in front of me. If your not a regular you will get the absolute worst customer service and rushed job do not waste your time and money!

I showed her a picture of two different nails and she put them together and its just beautiful and it was my first time there. Im from New York so my nails gotta be on point and thats facts.