Elite Nails & Spa

+1 228-875-4302

6616 Washington Ave G, Ocean Springs, MS 39564 United States of America

Open Today: -

Quick Facts About Elite Nails & Spa

Strengths:

1. Attention to detail: The nail technicians at Elite Nails & Spa have been commended for their attention to detail. They take the time to understand the customer's preferences and ensure that they deliver the desired results. For example, in one comment, a customer mentioned that the technician gave them exactly what they showed in a picture, indicating that they pay close attention to customer preferences.

2. Clean and neat work: Several comments mention the cleanliness and neatness of the work done at Elite Nails & Spa. Customers appreciate the precision and care with which the technicians handle their nails. One customer even mentioned that it was the best acrylic overlay they have had in the area.

3. Convenient location: Elite Nails & Spa is conveniently located, making it easily accessible for customers. This is a strength as it attracts customers who are looking for a nail salon that is close to their home or workplace.

4. Range of services: Elite Nails & Spa offers a range of services including acrylic overlays, gel polish, dipping powder, pedicures, and nail art. This variety allows customers to choose the service that best suits their needs and preferences.

5. Nail art expertise: One customer specifically mentioned that Sara at Elite Nails & Spa is great at nail art. This indicates that the salon has nail technicians who are skilled in creating unique and intricate designs for customers who are looking for something beyond a regular manicure.

Weaknesses:

1. Inconsistency in pricing: Some customers have mentioned that the salon has increased prices for certain services or charged extra for specific nail lengths. This inconsistency in pricing can lead to confusion and dissatisfaction among customers who expect transparency and consistency in pricing.

2. Rushed service: Multiple comments mention that the service at Elite Nails & Spa was rushed. Some customers felt that their nails were not given enough attention or that they were buffed too aggressively. This rushed service can potentially compromise the quality of the work and leave customers feeling unsatisfied.

3. Lack of knowledge: One comment mentioned that a nail technician at Elite Nails & Spa was not knowledgeable about certain colors and was not able to assist the customer in finding a specific shade. This lack of knowledge can be frustrating for customers who expect the nail technicians to be familiar with a wide range of colors and options.

4. Customer service: A couple of comments mention poor customer service experiences at Elite Nails & Spa. One customer mentioned that they were not allowed to rest their arm, while another customer felt that their appointment was constantly interrupted by the technician attending to other clients. These instances of poor customer service can create a negative overall experience for customers.

5. Damage to nails: One customer mentioned that their nails were damaged after receiving a gel manicure at Elite Nails & Spa. This indicates a potential weakness in their technique or product usage, as customers should not experience damage to their nails after a salon visit.

In conclusion, Elite Nails & Spa has strengths in attention to detail, cleanliness, convenient location, range of services, and expertise in nail art. However, they also have weaknesses in pricing consistency, rushed service, lack of knowledge, customer service, and potential damage to nails. These strengths and weaknesses should be taken into consideration by potential customers when deciding whether to visit Elite Nails & Spa.

Best TL Reviews

Be was great, I came in an hour before closing time and she still took her time and did not rush. She gave me exactly what I showed her in the picture.

UPDATE

Visit: February 28, 2020

Nail Tech: Kelly

Service: Acrylic Overlay Refill with Regular Polish

Cost: $17 (excluding tip. Brought my own polish as that's the exact color I needed. The glitter was theirs)

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UPDATE

Revisited JAN 6 2020

Nail Tech: Lee

EXCELLENT! ????????????????????

She did an excellent job. This is the best acrylic overlay I've had from anyone on the coast so far. I am glad that I decided to give Elite another shot. The photos don't do the color - which she also helped me decide on - justice. Her work is very clean and neat.

Service: Acrylic Overlay Refill with Regular Polish

Cost: $25 (excluding tip)

I think a regular refill would cost less but apparently 2 of my fingers had lifted beyond what's considered refill parameters?! Idk

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UPDATE:

Revisited on Dec 14, 2019

Service: Acrylic Overlay with Gel Polish

Cost: $45 (excluding tip)

I went with the acrylic this time because I did not know that dipping powder was such a mess to take off. i tried doing it myself at home, it went so badly that I ended up cutting my nails off.

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I got a pedicure, removed my old acrylics & got dipping powder on my natural nails for a total of $73. I have mixed feelings on my experience but the nails were great. 5????

Because of my collective experience with nail salons in MS, from now on, I'll be doing my pedicures 100% at home. However, I do believe that I will revisit Elite Nails for my fingers????????

They are conveniently located & I appreciate Mai's effort at attention to detail.

See pics attached - excuse my ugly toes????

Forgot to add that I received that card (last photo). It says that after 9 visits - valuing $25/+ - u gain $10.

I got my nails done today and they are so smudged. I usually come here and they are constantly upping the price for the length I get squared long nails and they charge like $7 extra for my length. My nails were extremely rushed. They are really aggressive when it comes to buffing the mail.

The customer service here is horrible, if I ask to rest my arm, it shouldn’t be an issue. I’ve been to PLENTY of nail salons and I am able to rest my arm. My sister was able to rest her arm at this same nail salon with a different nail tech. My nail tech got mad because my arm keep moving, girl my elbow hurt, that’s why I asked to rest it.

The service was rushed. The nail tech was not knowledgeable at all. I showed her a simple color, TAN to be exact, she could not assist. (The color was not in the color wheel because a lot of colors were missing)

She continued to get up to make clients appointments, at least 4 times. At this point I was irritated.

I was in the chair for roughly an hour, mind you I had to get my nails soaked off, so that tells you how rushed my service was.

Will not come back, and will not recommend.

If my sister wasn’t pressed for time (she finished after me and all she got was her REAL nails dipped) I would have got them to redo my entire hand!

Moving forward when I come visit MS, I know to always have my nails done prior!

My new go to salon! Hair nails pedi they will hook you up! Sara kills it with her nail art!

They cannot do nails !!! Do not go here they don’t give you exactly what you ask for …. My nails are too short and expect you to pay full price no ma’am and I asked for square my nails look coffin

Took My wife to pamper herself for her birthday. They did a horrible job and her nails lasted 5 days and started to break. She also did her toes first and was there 3 hours getting nails done. So she thought her toes shouldn't been dry by than. When she left she came home and took off her shoes to find out all of her toe nails got ruined. Don't understand how that happened if she was there 3 hours before putting on her shoes. We where extremely disappointed especially being her birthday and paying so much.

I specifically said I wanted just nail polish-not gel but they really forced it. I hated the color and it was so thick on my nails. It has taken me days to get rid of the gel and my nails are damaged. I just moved here from Chicago-so not a novice. I wanted a mani /pedi with polish. It was $130.00 and I hated the manicure-the pedicure was ok. Again coming from Chicago-I expected better. I will definitely look for a new place or have my nails done when back in Chicago.