Emerald City

+44 28 2827 8900

77 Pound St, Larne BT40 1SD United Kingdom of Great Britain and Northern Ireland

Open Today: -

Quick Facts About Emerald City

Emerald City Place, located in Larne, has received a mix of positive and negative comments from customers. When evaluating the strengths and weaknesses of this restaurant, it is important to consider all aspects, including quality of food, customer service, consistency, and the overall dining experience. By analyzing the comments provided, we can gain a comprehensive understanding of the restaurant's strengths and weaknesses.

Starting with the strengths, it is evident that a significant number of customers have enjoyed their dining experience at Emerald City Place. The comment stating "Love the food in this place" indicates that at least one customer had a positive experience. Additionally, the comment "Best breast of chicken curry in the town! :-)" highlights the restaurant's ability to serve high-quality chicken curry. This positive review suggests that the restaurant has a strong reputation for its curry dishes. Another comment praises the quick service, indicating that the restaurant is efficient in serving its customers. Prompt service is undoubtedly an asset for a takeout restaurant.

Furthermore, the comment stating "One of the longest-running Chinese takeaway in Larne, Steven has been serving consistently good food for a long time" suggests that Emerald City Place has built a loyal customer base over its extended period of operation. Consistency is a crucial strength for any restaurant, as it ensures that customers will have a consistently positive dining experience.

However, despite these positive remarks, there are also distinct weaknesses identified by dissatisfied customers. One comment mentions disappointment with the spicy chicken curry, stating that it was not as hot as expected. This suggests that the restaurant may have inconsistencies in their food preparation, as the dish did not meet the customer's expectations. Another critical comment mentions concerns regarding allergies, indicating that Emerald City Place may not have adequate procedures in place to cater to customers with dietary restrictions. Additionally, the comment highlights issues with customer service, alleging that staff members argued with customers over an unhappy order. Poor customer service can greatly impact a restaurant's reputation and discourage repeat business.

Another weakness mentioned is the quality of the chips. A comment notes that the chips were hard and tasteless, suggesting that the restaurant may need to improve its choice of supplier or consider alternative methods of preparing chips. Tasteless chips can significantly impact the overall dining experience and may deter customers from returning.

Overall, Emerald City Place has several strengths, including positive customer reviews regarding the food quality, the reputation of the chef, quick service, and its status as one of the longest-running Chinese takeaways in Larne. However, there are some clear weaknesses identified, such as inconsistencies in food preparation, concerns regarding customer service and allergies, as well as issues with the quality of the chips.

To address these weaknesses, Emerald City Place should consider implementing consistent cooking standards and ensuring that all staff are trained to handle customer complaints effectively and professionally. Additionally, the restaurant should prioritize customer dietary restrictions and develop clear protocols to prevent any allergic reactions. Lastly, exploring alternative suppliers or adopting new cooking techniques for chips could greatly improve the overall dining experience.

By addressing these weaknesses and building upon its strengths, Emerald City Place has the potential to regain the trust of dissatisfied customers and attract new ones, ultimately solidifying its position as a reliable and enjoyable dining option in Larne.

Best TL Reviews

Sadly used to love this place, wouldn't eat out of it again, got my usual chicken curry was meant to be really hot, it wasn't good free game with it though, find the chicken, a 2yearold could eat more. That said I didnt know the chef it wasnt Steven

Love the food in this place

Best breast of chicken curry in the town! :-)

Favourite Chinese and quick service. Never had a bad meal yet.

One of the longest running chinese take always in larne, Steven has been serving consistently good food for a long time.

Food is disgusting. No regards for allergies. Customer service even worse. Need new staff member if they think it's ok to argue with customers over a unhappy order! Never again will I order from them!

Got curry chip onions peas mushrooms chips were awful hard and tasteless needs to get a decent frozen chip supplier or buy pre chipped potatoes be much better.

Love the place. Best Singapore noodles in the town