Quick Facts About Ephrata Nails & Spa
Ephrata Nails & Spa has received a mix of positive and negative comments from customers, which provide insight into its strengths and weaknesses. In order to analyze the strengths and weaknesses, we will examine the comments and categorize them accordingly.
Strengths:
1. Quality of work: Several customers have praised the salon for the quality of their work. They mentioned that the salon consistently does a great job and that they have been going there for years.
2. Fair pricing: Many customers appreciated the reasonable prices for services such as fill and broken nail repairs. They mentioned that the prices were great compared to other salons.
3. Polite and efficient service: Some customers commended the staff for being polite and efficient in completing the services in a short period of time. They felt satisfied with the service they received.
4. Skillful nail technicians: One customer specifically mentioned that a particular nail technician at the salon had exceptional skills in doing acrylic nails. They praised the technique and long-lasting effects of the nails done by this technician.
5. Relaxing experience: A few customers praised the salon for providing a relaxing experience during their visits. They were particularly happy with the deluxe pedicure, hot rocks, and leg massage, which left their feet feeling fantastic.
Weaknesses:
1. Long wait times: One customer complained about wait times, even with an appointment. They had to wait longer than expected, which was frustrating for them. Another customer mentioned that the salon takes walk-ins ahead of people who have appointments, causing delays.
2. Inconsistent customer service: The salon received negative comments regarding customer service. One customer specifically referred to a lady at the salon who argued with customers and had a nasty attitude. They mentioned that the lady should be grateful for any business and that there are better places to get nails done.
3. Issues with appointments: One customer mentioned a recurrent issue of appointments not being honored. They had experienced delays and lack of communication regarding their appointments, leading them to decide to stop going to the salon.
4. Negative waxing experience: A customer had a terrible experience with eyebrow waxing, stating that the technician waxed their entire face despite requesting only the eyebrows. The technician was forceful and left uneven lines and blood on the customer's face.
Based on the comments, Ephrata Nails & Spa has several strengths, including good quality work, fair pricing, polite and efficient service, skillful nail technicians, and the ability to provide a relaxing experience. However, the salon has weaknesses in terms of long wait times, inconsistent customer service, issues with appointments, and negative experiences with certain services such as waxing.
It is important for the salon to address these weaknesses in order to improve customer satisfaction and retention. Efforts should be made to reduce wait times and improve communication regarding appointments. Customer service training may also be necessary to ensure all staff members provide a positive and friendly experience to customers. Additionally, it is important for the salon to address the negative experience of the customer who had a bad waxing experience, ensuring that proper techniques and attention to customer preferences are followed.
Overall, Ephrata Nails & Spa has strengths that can be capitalized upon, but they need to address their weaknesses to provide a consistently positive experience for their customers.
Best TL Reviews
Wait time with an appointment was a bit long, but it was worth it! The price for my fill and a broken nail was Great! I feel like the gel polish on my little girl could have been less inexpensive considering that a manicure is $20-$25.
Very polite and they got the job done in a short period of time, I think I'll try a design next time!
Thank you so much ????
Always does a great job, have been going there for years and would.not.go anywhere else!
I have been going to them for some time only because I don’t want to travel to get my nails done. But today was the last time I’m going there. I called yesterday for an appointment and I got one for 12pm today. I arrived at 11:45 am for my appointment at 12 pm. I was still sitting there at 12:30 pm they never said I’m sorry we are running a little behind we will be with you as soon as we can. Nothing!!! I finally have had enough. This is not the first time this has happened. I know some times you have to wait. But these folks take walk ins right in front of the folks that have appointments.
I wish there was someone near me in New Mexico that did the nails like the gentleman here in Ephrata. Last year during a camping trip is soap Lake he did my acrylic nails and they were the best that I have had in 20 years. Visiting the daughter again this year we went to Soap Lake and I was so excited to go back and have him do my nails again. I tried to explain it to other nail techs how he did that and how much stronger and how much longer they last. Of course, they poo poo it's saying that the way they do it is the best. His work is just fantastic! His wife did a great design. New set Plus design was design was just $37.
This is my regular nail salon. Don does a great job on powder dip bails!
Very rude. I am done going here. Went in for a simple eyebrow wax (had an appointment) waited an hour. The lady acted so annoyed that she had to do this, as she was waxing she ended up doing my full face even though I said only eyebrows. The entire time she was grabbing my face forcefully turning my head side to side. When I got home I looked in the mirror and i had un even tape lines on my cheeks and my forehead and had blood all over. Worst experience I’ve ever had.
Very friendly, nice, I went it to get the deluxe pedicure. The hot rocks and the leg massage was so great. I run around barefoot through the summer and I had a crack on my foot very sore. Now my feet are fantastic.
Very poor customer service. Lady argued with about every customer instead of making things right. I understand she’s probably overwhelmed from being busy but she should be grateful she’s getting any business at all especially with her nasty attitude. She’s lucky we don’t understand what she’s saying when she talks in her language. There are so many better places to go get your nails done so save your money and spend it where you will get treated better. Definitely DO NOT recommend this place!
Place Pictures
Ephrata Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:00 AM - 07:00 PM |
|---|---|
| Tuesday | 09:00 AM - 07:00 PM |
| Wednesday | 09:00 AM - 07:00 PM |
| Thursday | 09:00 AM - 07:00 PM |
| Friday | 09:00 AM - 07:00 PM |
| Saturday | 09:00 AM - 07:00 PM |
| Sunday | Closed |
How to go there
Location
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