Beauty & Beyond

+1 912-999-7117

1940 Mills B Ln Blvd # E, Savannah, GA 31405 United States of America

Open Today: -

Quick Facts About Beauty & Beyond

Strengths of Beauty & Beyond:

1. Variety of products: The store offers a wide range of products for women, from hair and hair products to beauty and home decor. This variety is appreciated by customers who can find everything they need in one place.

2. Helpfulness of the staff: Despite one negative incident mentioned in the comments, there are multiple comments praising the owner or co-owner for being attentive, helpful, and friendly. This demonstrates that the staff at Beauty & Beyond generally provide good customer service and go above and beyond to assist customers.

3. Availability of products: Customers mention being able to find what they need, even if the inventory is low. This indicates that the store strives to keep essential products stocked and ensures customers can purchase what they are looking for.

4. Good prices: The store is described as having descent prices, making it a budget-friendly option for customers. This is a strength as it attracts price-conscious shoppers and creates a competitive advantage.

5. One-stop-shop: Several comments mention that Beauty & Beyond is a favorite one-stop-shop for both beauty and home decor needs. This demonstrates the convenience factor of the store, attracting customers who appreciate the ability to purchase a range of products in one place.

Weaknesses of Beauty & Beyond:

1. Lack of helpful staff: While most comments describe helpful and friendly staff, there is one comment that mentions a staff member being on their cell phone and providing minimal assistance. This indicates a weakness in staff training and supervision, as a negative customer experience can impact the store's reputation.

2. Low inventory: One comment mentions that the store didn't have what the customer needed. While it is positive that the store could still accommodate the customer with some purchases, having low inventory can lead to customer dissatisfaction and missed sales opportunities. Improving inventory management could be a potential area for improvement.

3. Inconsistent customer service: There is a mixed bag of comments in terms of customer service. While the majority of comments praise the staff for being friendly and helpful, there is one comment mentioning bad customer service. Inconsistency in customer service can lead to a lack of trust and loyalty among customers.

4. Frustration of staff: One comment mentions the staff appearing frustrated and being on the phone the whole time. This indicates a potential issue with employee job satisfaction and morale. Frustrated staff may not provide the level of service expected by customers and can contribute to a negative shopping experience.

5. Lack of personal connection: While the majority of comments praise the owner or co-owner for being pleasant and attentive, customers don't seem to know his name. This suggests that there may be a lack of personal connection or relationship-building with customers, which can impact repeat business and customer loyalty.

Overall, Beauty & Beyond has strengths in terms of product variety, helpfulness of staff, availability of products, good prices, and being a one-stop-shop. However, there are weaknesses that need to be addressed, such as inconsistent customer service, low inventory, lack of helpful staff, frustration of staff, and the need to improve personal connections with customers. By addressing these weaknesses, the store can enhance the overall customer experience and strengthen its reputation in the market.

Best TL Reviews

Love the variety this store offers for women to little young ladies. Forgot my daughter shoes fo church at home. Went right in and found a pair that worked perfectly!!

There is a young lady that works there and is isn’t helpful at all. She was on her cell phone the entire hour I was there. I had been there so long she chuckled and said you are still here. She remained on her cell phone including while I was trying to check out. I asked for help and she just pointed. She complained about working long shifts and that she was coming on New Years. Now I’m all for being relaxed at work but you have pause person stuff to assist customers thr get back to doing you.

In thr end they didn’t have what I needed. There inventory is low but I was able to purchase a few things although no help from the clerk in the store.

Have a pretty good selection of hair and hair products

Beauty and Beyond is WONDERFUL!. If he doesn't have what I need he will bend over backwards to get what I need! Moe has been nothing but friendly ever since I've met him! I come here for any and everything!!! He's more than a beauty supply store, he helps me with EVERYTHING!!!! Go to him for ALL YOUR HAIR CARE NEEDS ‼️‼️‼️

Very bad customer service. The guy didn't want to help me. I can tell he was frustrated. He was on the phone the whole time. Never will go back there again

Always great customer service and always friendly and helpful. Wide variety of products with descent prices! It's one of the best hair stores in Savannah! ????????????????

They owner or co-owner is always so pleasant at this business. I don't know his name but he is attentive and very helpful every time I've Visited the store.

My favorite one -stop -shop for ALL beauty and home decor needs,Moe goes above and beyond to make his customers happy and always greets everyone with a smile ,Hello,how you doing?!Customer service is 100%.