Hackensack Beauty Supply

+1 201-343-1494

197 Main St, Hackensack, NJ 07601 United States of America

Open Today: -

Quick Facts About Hackensack Beauty Supply

Hackensack Beauty Supply has a number of strengths that make it a reliable and convenient option for customers. One of its greatest strengths is the friendliness and helpfulness of the owner and co-owner. Customers appreciate the warm and welcoming atmosphere created by the staff members, and their willingness to assist customers in finding what they need. This level of customer service has helped to build a loyal customer base that has been returning to the store for nearly two decades. Additionally, the store offers a wide variety of products, making it a one-stop shop for all beauty supply needs. Customers can rely on the store to have the items they are looking for, even if they have been unable to find them elsewhere. This level of product availability and variety is highly valued by customers who have specific needs or preferences.

Another strength of Hackensack Beauty Supply is the high level of organization within the store. Customers comment on the neat and clean store layout, with well-organized shelves that make it easy to find products. This organization extends to the staff members, who are knowledgeable about the products and can quickly direct customers to the items they are looking for. This level of efficiency and professionalism is appreciated by customers who value a streamlined shopping experience. Additionally, the store is inclusive and welcoming to all genders, with a comment specifically mentioning that guys should not hesitate to visit a beauty supply store. This inclusivity helps to create a diverse and supportive environment for all customers.

However, Hackensack Beauty Supply does have a number of weaknesses that should be addressed. One recurring issue is the uncomfortable experience some customers have had with an overly attentive staff member. These customers have reported feeling watched and pressured while shopping, which can be off-putting and detract from the overall experience. This issue may be an isolated incident, but it is important for the management to address and ensure that all staff members are trained to strike a balance between helpfulness and respecting customers' space.

Another weakness is the lack of flexibility in the return policy. While the store may have a written policy stating that sales are final, it is important for staff members to clearly communicate this to customers, especially first-time visitors. Failing to do so can lead to frustration and dissatisfaction, as seen in the comments from customers who were unable to return products they had mistakenly purchased. Improving communication and customer service in this regard can help to prevent such issues in the future.

Lastly, there have been complaints about the quality and pricing of certain products. Customers have expressed disappointment with being sold outdated or discontinued items at higher prices, rather than being informed about the true value of the products. This not only damages the store's reputation but also creates a sense of distrust among customers. Ensuring that all products are accurately represented in terms of quality, age, and pricing is vital for maintaining customer satisfaction and loyalty. Additionally, the store should consider implementing a clearance section or markdowns for items that are hard to sell, particularly if they are outdated or unpopular colors.

In conclusion, Hackensack Beauty Supply has several strengths, including the friendly and helpful staff, product availability, and organization within the store. However, there are areas that need improvement, such as addressing overly attentive staff behavior, improving communication about return policies, and ensuring the quality and pricing of products align with customer expectations. By addressing these weaknesses, the store can continue to thrive and provide a positive shopping experience for its customers.

Best TL Reviews

The owner of the store and co owner are ALWAYS super nice and friendly. They use to have three locations in Paterson and I have always managed to find them in one of the locations for the past 19 years (crazy right) Whatever you are looking for, they more than likely have it. Whenever I can't find something in another beauty supply store I can always count on finding it here. Thank you Ali and Michelle!!

I go this store all the time. Today will be my last. I’ve never seen this person before that was helping but he watched me the entire time I was shopping and constantly asking if I needed help. I would tell him no then here he comes with the basket move. Never again. I’ve never been so uncomfortable.

Edited to reply: No confusion here. I was wearing a pink hoodie with my mask and I bought bubbles and clips. I’ll be back tomorrow because I was charged incorrectly.

I have used the product a lot to keep my hair clean. Now that I have locks, I want to see how this works with keeping my hair clean. Was not able to get it from Walmart, glad this location had it.

I’m impressed with the amount of product, u Dee the roof. It is well organized and the shelves are blocked. I showed the cashier the item I was looking for, he was able to say exactly where the item was. Impressive, since most people can’t remember what they did more than 48 hours ago.

If you are a guy or a lady, I suggest going here to find your products. Well organized. Guys, don’t be afraid to go to a beauty supply. You will find items faster and varying types. You won’t regret it!

Be very careful when purchasing extensions here if you are not experienced, you cannot trust them to sell you the right product. They are completely unhelpful and woill not accept responsibility, even though they acknowledged that they made a mistake. There is a tiny handwritten note on the register that says sales are final, but i it is not visible from all areas at the counter they do not tell first time customers that sales are finals. I opened the package and discovered they had sold me the wrong length, but because the seal was broke and they would not take them back even though I went right back, and they acknowledged the sales lady didn’t give me the right length there are plenty of other beauty supply stores in Hackensack to go to.

I tried to return 2 packs of hair I didn't use. I bought them on 8/18 just before I went on vacation. Lady store clerk was nonchalant. They will NEVER EVER get my business again.

BEFORE YOU TRY TO BLAME IT ON THE OTHER STORE across from you.

********. IM SPEAKING OF HACKENSACK BEAUTY SUPPLY ******

ITS BAD WHEN YOU TAKE ADVANTAGE OF THE KIND PEOPLE WHOM TRY TO SUPPORT LOCAL SMALL BUSINESSES. PRIOR TO THE PURCHASE YOU NEVER MENTIONED THAT IT WAS A FINAL SALE,

YOU WERE HANDING ME MY CHANGED AND PULL MY RECPT AND I SAW YOU STAMP FINAL SALE AND GAVE IT TO ME WITH A SMILE.

After buying the wigs that I had purchased from you in (colors 1B)

I decided that I would go home and go online and look for the same styles in color 1 with no luck, SO, I reached out to the vendor AND found out that the wigs that I purchased from you are very old styles by at least 8 years plus and no longer being manufactured. AND you are CHARGING AS IF THE WIGS ARE NEW STYLES $106. for the 2 wigs that should have been on clearance for $8.99 as online for the hard to sell color.

REALLY? IM DONE will never support you ever again!!!

It's okay if you like climbing over boxes and digging for things they don't give you too much help they don't unpack boxes it's a mess in there but the staff is nice

This store is neat and clean Products are in order. Prices are good The salesperson is knowledgeable about the products and no where too find the product U R looking for. Sells all hair products along with wigs hair extensions etc.