Beauty & More

+1 404-534-0393

1755 Columbia Dr, Decatur, GA 30032 United States of America

Open Today: -

Quick Facts About Beauty & More

Beauty & More is a beauty supply store that seems to have several strengths based on the comments provided. One of the main strengths is the friendliness and helpfulness of the staff, especially the owner John. Customers have consistently mentioned how they feel welcomed and supported when they visit the store. The fact that John went out of his way to retrieve items for a customer instead of simply directing them to the location demonstrates excellent customer service.

Another strength of Beauty & More is the wide selection of products they offer. Multiple customers have mentioned how the store has a huge selection of hair products, accessories, wigs, and extensions. This indicates that the store is up to date with the latest trends and caters to a diverse range of customer needs. The store's ability to have the specific hair product the customer was searching for, after trying several other stores, further emphasizes the strength of their product selection.

Customers appreciate the fact that Beauty & More is a non-black beauty supply store that they can trust. This demonstrates that the store has created a safe and inclusive environment that caters to a diverse customer base. The positive experiences of customers of different races and backgrounds indicate that the store is successful in providing a welcoming and respectful atmosphere.

Many customers have mentioned their long-standing loyalty to Beauty & More. This indicates that the store has built strong relationships with its customers over the years. The consistent positive experiences and reliable service from the owners have likely contributed to customers returning time and time again. This loyalty speaks to the trust and satisfaction customers feel towards the store.

However, there are also some weaknesses that have been highlighted in the comments. One recurring issue is the store's inconsistent opening hours. Several customers have mentioned instances where the store was closed without prior notice, which resulted in frustration and potential loss of business. It is suggested that the owner invest in additional help or more reliable scheduling to address this problem and avoid disappointing customers.

Another weakness that has been brought up is the occasional rudeness of the staff. One customer mentioned a negative interaction where a staff member was rude and unhelpful on the phone. While this seems to be a rare occurrence based on the overall positive comments about the staff, it is important for the store to address and improve any instances of rude behavior to maintain a positive reputation.

In conclusion, Beauty & More appears to have several strengths, such as friendly and helpful staff, a wide selection of products, and a loyal customer base. However, there are areas that need improvement, such as more consistent opening hours and occasional incidents of rudeness. Addressing these weaknesses will ensure that the store continues to provide a positive experience for all customers.

Best TL Reviews

This was my first visit to this location. I went in with a written list of items my niece suggested for my lace front wig maintenance, not knowing what some of the products were and where they were located in the store. I found a couple, and after walking around the store, I then asked the man at the counter where something else was located. He was extremely pleasant and offered to get the item for me, so I asked about a couple of other items, which he also retrieved for me. He could have just pointed me in the direction, but he didn't, and that was a huge surprise. I will be visiting this store again for future needs.

The owner is very nice, but I've come here over 3-5 times and they have been closed with a hospital note on the door. I understand how difficult it can be to juggle your business/ family, but if your note is honest... perhaps it's time to get more help in your store? I'm sure you've lost a lot of business because of it.

I love how the owner makes you feel welcomed. Everyone is so helpful compared to the other beauty supply stories I have been to. This is the only non-black beauty supply store that I trust.

Had hair product I was searching for. Had tried 5 others to no avail.

I was in search for a good beauty supply, and I was having a hard time finding one! I am so happy that I found this store because they have such a huge selection of hair products, accessories, wigs, extensions, and much more! They are so up to date with their wigs especially as I was looking for one that was popular on Tik Tok and YouTube and surprisingly they had the whole collection!!!

John was also extremely nice and helpful!! They have a customer for life!!! I would recommend this beauty supply! I wish I could give 10 stars!!!!

This is the only other (non black owned) beauty supply store that I would go to. Been coming here since about 2006 and the service from the owners hasn’t changed! Respectful, funny, compassionate, humorous, down to earth, helpful, and understanding. It’s really big and has everything you may need, literally! Definitely one of my beauty supply recommendations.

I love this store been going here for years! Great customer service and I don’t feel like they are watching me as if I would steal like most of them do because of the area or color of my skin!

I called and asked for the price of some butterfly locs the women didn’t knew what I was talking about so a guy answered and he was rude. Told me to look on YouTube I asked earlier what time they closed & I was told at 9pm but when I got there at 8pm they were closed like really