Epic Nails

+1 630-785-3137

190 Swift Rd, Addison, IL 60101 United States of America

Open Today: -

Quick Facts About Epic Nails

Epic Nails Place has a number of strengths and weaknesses based on the comments provided. Here is an analysis of their strengths and weaknesses:

Strengths:

1. Easy to Find Location: Multiple comments mentioned that the location of Epic Nails Place is easy to find. This is a positive aspect as customers want convenience when locating a salon.

2. Beautiful Decor: The comments consistently mention that the interior decor of Epic Nails Place is gorgeous and perfect for taking pictures. This is a strength as customers often appreciate a visually appealing and Instagram-worthy environment.

3. Friendly and Accommodating Staff: Multiple comments praise the staff at Epic Nails Place for being friendly, welcoming, and accommodating. This is a strength as customer service plays a vital role in the overall experience of visiting a nail salon.

4. Variety of Services: Comments mention that Epic Nails Place offers not just nail services, but also waxing, eyebrow tinting, and lashes. Providing a variety of services can be a strength as it attracts customers looking for multiple beauty treatments in one place.

5. Unique Services: One comment mentions that Epic Nails Place offers tip extensions with dip powder, which is not common in other salons. Offering unique services like this can be a strength as it sets the salon apart from competitors.

6. BYOB: One comment mentions that Epic Nails Place allows customers to bring their own beverages. This can be seen as a strength as it offers a personalized and relaxed experience for customers.

7. Skilled Technicians: Multiple comments express satisfaction with the work done by specific technicians, such as Tim and Nicole. Having skilled technicians can be a strength as customers value high-quality services.

Weaknesses:

1. Charging for Mediocre Service: One comment mentions that the customer was charged $80 for a black acrylic set that was rushed and poorly done. This is a weakness, as customers expect to receive value for the price they pay.

2. Lack of Attention to Detail: The same comment mentions that the nails were left lumpy, half-glossy and half-matte, and some nails were not even fully painted. This lack of attention to detail is a weakness, as it reflects poorly on the salon's professionalism and quality of service.

3. Insufficient Customer Support: The customer in the comment mentioned above expressed disappointment with the lack of help in fixing the poorly done nails. This is a weakness, as customers expect the salon to address and rectify any issues that arise.

4. Negative Business Interaction: One comment mentions an incident where Epic Nails Place canceled a payment to a drain cleaning service after they provided their services. This reflects negatively on the business's integrity and moral character.

5. Inconsistent No-Chip Manicure: A customer mentioned that the no-chip manicure they received at Epic Nails Place started lifting and chipping within a day. This inconsistency in quality is a weakness, as customers expect the promised service to last for the expected duration.

6. Unhelpful Refund Policy: Another comment mentions that the customer was dissatisfied with their nails and requested a refund. However, the manager refused, claiming that they do not offer refunds. This unhelpful refund policy is a weakness, as it does not accommodate customers who are unhappy with the service.

7. Poor Hygiene and Cleanliness Practices: One comment mentions that the salon did not properly clean their tools, pulling them out of dirty drawers with dust instead of disinfecting them. This lack of hygiene and cleanliness practices is a weakness, as it raises concerns about the salon's adherence to sanitation standards.

In conclusion, Epic Nails Place has strengths such as an easily accessible location, beautiful decor, friendly staff, a range of services, and skilled technicians. However, they also have weaknesses including charging for subpar service, lack of attention to detail, negative business interactions, inconsistent quality, unhelpful refund policies, and poor hygiene practices. These strengths and weaknesses should be considered by potential customers when deciding whether to visit Epic Nails Place.

Best TL Reviews

Came here for my birthday nails with my cousin on a Saturday at 11:00 AM. My cousin made an appointment through Instagram with Tim.

The location was easy to find, but the address on Yelp is wrong. Their new location is on swift road. It is located inside of a small mini mall. There is ample amount of parking. The decor inside is absolutely gorgeous. It is so chic and perfect for pictures!

This was the perfect place to feel special and get pampered for my birthday. It is a beautiful place in general and the staff is very friendly/welcoming. During our appointments we had the pleasure of meeting Ken, Kendra, Nicole and Tim. Again, everyone was friendly, and very accommodating. All staff had on mask. You can pay cash, card or quick pay!

I have been doing dip lately, but wanted longer length so I was going to do fake acrylics, however, Nicole let me know that they can just add a tip extension to my nail and still do dip!! I was so happy as dip is less damaging to your nails!! This is the first nail salon I have been to that offers extensions with dip powder. Also, Nicole let me know the salon is BYOB. Yes, you read that right, BYOB!

I highly recommend to come here for your next service or a special occasion. Besides nail services, they do offer waxing, eyebrow tinting and lashes! I recommended to come for the experience, but also too for the outstanding service and detail to the service they provide. Tim and Nicole’s work is amazing. You can check out Tim’a Instagram to see his work! Instagram: tim_epicc

They were nice but they charged me 80 dollars for plain black acrylic which Tim rushed through. He left them very lumpy and on top of that I asked for Matte black and he was so in a rush because it was close to closing time that he left them half glossy half matte and some part of the nails isn't even painted at all. Total ripoff. Not worth the hype. They don't even try to help you fix anything. Not coming here again.

Love coming here, they are perfectionists here so you know you’ll come out of here with beautiful nails. They’re all so good! Especially Ken and Nikki they do such an amazing job, as you can see from my picture!

Nicole has always been my go to!! Love her work and personality!! Tim and the entire staff are also great! This location is very cute!! Love that there isn't any TV's and it's just the music! Good ambience! Call and make your appointment.

Absolutely love Tim and Nicole. They do amazing service and they make sure it’s done top notch. Reading these reviews make me laugh because I feel like it’s all BS lies for anyone who gave them less than a 5 star rating. They’re very open with every client, personable, and are just amazing people. They can legit do any nail design you want. Never had an issue either.

First time at Epic. Tim was awesome..love his work and technique.

We serviced this client, provided drain cleaning services. Epic Nails issued us a check, then cancelled the payment after we left the business. Refuse to answer our calls and do the right thing. We believe in having a respectable character. Performing a service then not compensating the company is a very good reason to consider the moral character of the business. Good luck to all who buy from this business.

I came in for a NO CHIP manicure. Within the next day, all my nails started lifting, I also noticed that the paint was over my skin. Which is not suppose to happen. I paid for a no chip set but not even a day after and it started chipping. I’m usually a regular at this salon and when I spoke to the manager in regards to my poorly done manicure. After waiting a couple of days, they offered me a repaint, I had asked for a refund due to the fact that I had to go else where and spend more money to have my nails fixed. Right after that's when the manager, Nicole started adding extra restrictions that I was not made aware of prior. She stated that the repaint HAD TO BE THE SAME COLOR AS I GOT PREVIOUSLY, SAME LENGTH AND they were ONLY giving me till the end of this week to come in and get my nails fixed mind you it’s FRIDAY. Nobody stated that I had a time limit. As much as I appreciated the offer, I personally didn’t feel comfortable going back to a salon that messed up my nails and had all my nails chipping THE DAY AFTER. After I had politely asked for a refund the manager stated to me that they don’t do refunds because “they work hard for their money” AS DO I. And then she’s going to state that “it’s common sense” that I would go to them to get my nails fixed within the time limit they gave me when IT SAYS NO WHERE ON THEIR WEBSITE ABOUT ANY OF THESE POLICIES. And I told the manager that, that’s when she hit me with “no we don’t because it’s common sense” EXCUSE ME?!?! Not only am I extremely unhappy with my results, I lost my hard earned money to a salon that uses ZELLE that claims they can’t refund me my money. And is only giving me until TOMORROW to get my nails fixed. I will NEVER give them my business again. They don’t even clean their tools properly. Pulling them out of dirty drawers with a whole bunch of dust when they’re suppose to be in alcohol. ESPECIALLY after you had use them on another client.