Quick Facts About Essence Beauty
Essence Beauty Place, based on the comments provided, has a mixture of strengths and weaknesses that impact the overall customer experience. Below, I will analyze each comment and discuss how it highlights specific areas of strength or weakness for the company.
1. "Did not give me the right amount of change. Cashiers are rude and disrespectful. Employees follow you around, and you get banned for nothing. Don't recommend."
This comment reveals several significant weaknesses of Essence Beauty Place. Firstly, it suggests that the company has issues with cash handling and accuracy, as the customer received incorrect change. This implies a lack of attention to detail and proper training for the cashiers.
Secondly, the remark about the rude and disrespectful cashiers highlights a weakness in customer service. It is essential for employees to treat customers with respect and professionalism, as it directly affects the overall perception of the company.
Furthermore, the comment mentions employees following customers around, indicating a lack of trust towards customers. This can create an uncomfortable shopping experience and implies a lack of privacy and freedom within the store.
Lastly, the mention of being banned for no apparent reason demonstrates potential issues with the company's banning policy. If customers are being banned without justification, it suggests a lack of fair and transparent practices, which can damage its reputation and discourage potential customers from visiting the store.
2. "I went to get an item my fiance got. But they were all out. And I really like what he got there, but they didn't have it in the color I desired...????"
This comment brings attention to an inventory management weakness. Essence Beauty Place seems to have inadequate stock management, resulting in customers not being able to find the specific items they desire. This directly impacts customer satisfaction and may lead them to explore other options with better availability.
3. "Whatever shame wall you all have going on is disgusting. You never know what anyone is going through, and you are just putting their picture on the wall. You all should keep that behind the desk for employees only, not for everyone."
This comment criticizes the company's practice of displaying pictures on a "shame wall." This practice seems to target customers, which raises concerns about privacy and sensitivity towards customer experiences. Displaying such pictures openly could contribute to an uncomfortable and judgmental environment, potentially discouraging customers from returning to the store.
4. "I love the way my hair done, and will continue to do my hair there ❤❤❤"
This comment highlights a significant strength of Essence Beauty Place, indicating that they excel at hair styling services. It suggests that their hairstylists are skillful and provide satisfactory results, leading to customer loyalty and positive word-of-mouth recommendations.
5. "No one speaks when you enter. You have a mad guard dog security at the door that looks you up and down as you walk in. You are randomly followed by employees as you go through the overcrowded aisles. I stopped shopping here and drive the extra miles to go to a place where I'm valued as a customer and get greeted by staff who appreciate your business. Zero customer service. It's a convenient location to my residence but not so convenient for me not to be valued. BTW, it's not the owners; it's their staff!!"
This comment highlights several weaknesses within Essence Beauty Place. Firstly, the lack of greetings when customers enter the store shows a lack of basic customer service etiquette. Greeting customers as they enter creates a friendly and welcoming atmosphere, which positively impacts the overall shopping experience.
The mention of a "mad guard dog security" signifies a negative impression of the store's security measures. While it is essential to ensure the safety of both customers and employees, the presence of an intimidating security guard might make customers feel uncomfortable or judged, deterring them from visiting the store.
Additionally, the comment reveals that customers are randomly followed by employees, which is perceived as intrusive and points to a lack of trust. This further contributes to an uncomfortable shopping experience and demonstrates the need for better training and employee management.
Finally, the remark about not feeling valued as a customer highlights overall deficiencies in customer service. Customers should feel appreciated and valued, and if they consistently encounter unfriendly or unhelpful staff, it creates a negative perception of the company and drives them to seek alternatives.
6. "I'm always able to find what I'm looking for."
This comment signifies a strength of Essence Beauty Place in terms of its inventory management and organization. The ability to consistently have the desired items in stock contributes to a positive customer experience and satisfaction.
7. "Item on shelf with one price, said it was another, walked out & left at the register. No customer service etiquette."
This comment exposes a significant weakness in pricing accuracy and customer service. If the customer encountered a discrepancy between the displayed price and the actual price at the register, it demonstrates a lack of attention to detail and potentially misleading practices. Moreover, the absence of customer service etiquette adds to the negative impression and may prompt customers to seek alternative stores with more honest and reliable pricing practices.
8. "Cashier was very disrespectful, bad customer service."
This comment reinforces a recurring weakness in customer service at Essence Beauty Place. The disrespectful behavior of the cashier demonstrates a lack of professionalism and creates an unfavorable impression of the company. Consistency in delivering respectful and attentive customer service is vital to maintain customer loyalty and positive reviews.
In conclusion, Essence Beauty Place has both strengths and weaknesses that impact the customer experience. Weaknesses include cash handling accuracy, rude and disrespectful employees, lack of inventory management, privacy concerns, poor greetings, intimidating security measures, intrusiveness, and a lack of value for customers. On the other hand, strengths lie in the satisfactory hair styling services provided and the ability to consistently have desired items in stock. Addressing these weaknesses and building upon the strengths will be crucial for improving the overall reputation and success of Essence Beauty Place.
Best TL Reviews
did not give me the right amount of change. cashier’s are rude and disrespectful. employees follow you around. and you get banned for nothing. don’t recommend.
I went to get an item my fiance got. But they were all out. And I really like what he got there but they didn't have it. In the color I dedired...????
whatever shame wall you all have going on. is disgusting. you never know what anyone is going through and you are just putting their picture on the wall. you all should keep that behind the desk for employees only not for everyone.
I love the way my hair done and will continue to do my hair there ❤❤❤
No one speaks when you enter. You have a mad guard dog security at the door that looks you up and down as you walk in. You are randomly followed by employees as you go through the over crowded isles. I stopped shopping here and I drive the extra miles to go to a place where I'm valued as a customer and get greeted by staff who appreciate your business. Zero customer service. It's a convenient location to my residence but not so convenient for me not to be valued. BTW, it's not the owners, it's their staff!!
I'm always able to find what I'm looking for
Item on self with one price, said it was another, walked out & left at register. No customer service etiquette.
Cashier was very disrespectful bad customer service
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Essence Beauty Info
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Service options
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In-store shopping
Health & safety
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Mask required
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
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Quick visit
Payments
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NFC mobile payments
Today
Opening Hours
| Monday | 09:00 AM - 07:50 PM |
|---|---|
| Tuesday | 09:00 AM - 07:50 PM |
| Wednesday | 09:00 AM - 07:50 PM |
| Thursday | 09:00 AM - 07:50 PM |
| Friday | 09:00 AM - 08:50 PM |
| Saturday | 09:00 AM - 08:50 PM |
| Sunday | 10:00 AM - 06:50 PM |
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