Quick Facts About T'S Nails & Spa
Strengths:
1. Excellent customer service: Multiple comments mention the great customer service at T'S Nails & Spa. They appreciate the friendly and helpful staff, which adds to their positive experience at the salon. This indicates that the salon has a strong focus on customer satisfaction.
2. Quality nail services: The comment stating that the nails are always beautiful indicates that T'S Nails & Spa consistently provides high-quality nail services. This suggests that the salon has skilled technicians who are proficient in different nail techniques.
3. Wide range of services: The comment mentioning that T'S Nails & Spa is one of the few places in MC that does lashes highlights a strength in having a diverse range of services. Offering more than just nails allows the salon to cater to a wider customer base.
4. Clean and relaxing atmosphere: The comment praising the cleanliness and relaxing atmosphere of the salon indicates that T'S Nails & Spa maintains good hygiene standards and creates a comfortable environment for customers. This attention to cleanliness and ambiance can enhance the overall experience.
5. Positive word-of-mouth: The comments recommending T'S Nails & Spa shows that the salon has created a positive reputation among its customers. Positive word-of-mouth is a valuable asset for any business and can help attract new customers.
Weaknesses:
1. Inconsistent service: The comment about the rushed and disrespectful service towards a handicapped customer reflects a weakness in the consistency of service at T'S Nails & Spa. If some customers receive poor service, it can negatively impact the salon's reputation and customer satisfaction.
2. Glue and lash quality: Though T'S Nails & Spa offers lash services, the comment regarding the crunchy glue and lack of selection of autumn colors for gel x nails suggests that there may be issues with the quality of these services. Inconsistencies in the quality of products and lack of variety can potentially disappoint customers.
3. Improper nail removal technique: The comment describing the improper nail removal technique raises concerns about the salon's knowledge and adherence to proper nail industry standards. Ripping off acrylics instead of using a soaking method can cause damage to the natural nails and is not considered a best practice. This indicates a weakness in the salon's understanding of proper procedures.
4. Limited availability of desired colors: The comment expressing disappointment with the lack of autumn colors suggests that T'S Nails & Spa may have a limited selection of nail polish colors. This could result in customers having to settle for colors they don't initially desire. Expanding the available color options can improve customer satisfaction.
5. Decline in service quality over time: The final comment stating that the nails were great when newly done but now require a fill-in indicates a decrease in service quality over time. This suggests a potential weakness in maintaining consistent quality and attention to detail in the long term.
In conclusion, T'S Nails & Spa has strengths in its excellent customer service, quality nail services, wide range of offerings, clean atmosphere, and positive word-of-mouth. However, weaknesses lie in inconsistent service, potential issues with glue and lash quality, improper nail removal techniques, limited color options, and a decline in service quality over time. Addressing these weaknesses can help the salon improve its overall performance and maintain a satisfied customer base.
Best TL Reviews
My daughter and I had pedicures this evening. Danny was great! Our first time here and we like it better than Diva.
Very clean, relaxing atmosphere. Will return for sure!
Henry and Lucy are awesome would recommend for you to go there. Never disappoint every single time I go there
I have been getting my nails done here for three years. The customer service is awesome and my nails are always beautiful.
I took my grandmother that’s handicapped to get service done .the lady who done her pedicure was rushing and her patience was so low ..they were rude and disrespectful to my grandmother just because she was in a wheelchair they didn’t even wanna service her for getting eyebrows waxed because of her being in a wheelchair then as I proceeded to pay the lady got mad because I did not tip because of the poor as service they gave me
One of very few places in MC that does lashes, only gave 4 stars because the glue used is very crunchy and she uses way much even after asking to use less.
I went in to get a new set of acrylics and instead of soaking off my old one they ripped them off with this card looking thing, taking the tip of one of my real nails with it. I’m not sure on the requirements for taking nails off, but that didn’t seem right. And when I tired to soak them off at home (because I didn’t want my nail to be ripped off again) they didn’t soak off like a normal acrylic. And yes I did use the right acetone. It was very sticky. leading me to believe that it was mma.(if you don’t know what it is look it up) I’m not 100% sure if it was though. Here is the image of how sticky it was for proof. (ik it is blurry). And an image of what they looked like. So just be careful.
Got gel x service here and the work is sloppy. Gel x is suppose to have a clear finish. I showed the tech a picture and he was really cheap on the leaves and no glitter. They also had no selection of autumn colors no burnt oranges or greens so I had to settle for a color I didn’t want. Terrible
They are the best that I've personally seen in Michigan City. It's time for a fill in now, but they were really nice when they were newly done.
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T'S Nails & Spa Info
Amenities
Accessibility
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 09:30 AM - 07:00 PM |
|---|---|
| Tuesday | 09:30 AM - 07:00 PM |
| Wednesday | 09:30 AM - 07:00 PM |
| Thursday | 09:30 AM - 07:00 PM |
| Friday | 09:30 AM - 07:00 PM |
| Saturday | 09:30 AM - 07:00 PM |
| Sunday | Closed |
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