Riverside Liquor

+1 313-388-2610

348 Southfield Rd, Ecorse, MI 48229 United States of America

Open Today: -

Quick Facts About Riverside Liquor

Riverside Liquor Place is a local liquor store that has received mixed feedback from customers. In order to analyze the strengths and weaknesses of the establishment, let's examine the comments provided.

Starting with the positive reviews, several customers have expressed their satisfaction with the owner and employees, highlighting their friendliness and good customer service. This is a significant strength for Riverside Liquor Place, as excellent customer service can enhance the overall shopping experience and encourage repeat business. The positive interactions also contribute to a welcoming atmosphere, making customers feel comfortable when visiting the store.

Another strength of Riverside Liquor Place is the reasonable prices mentioned by some customers. In a time when prices seem to be increasing across various establishments, having competitive prices can attract and retain customers. This affordability factor provides an advantage, particularly if the store offers a wide variety of products.

Furthermore, the comment stating, "My number one go-to liquor store for some dranks I love," suggests that the store has successfully built a loyal customer base. This loyalty can be attributed to the satisfaction of these customers with the range and availability of their preferred alcoholic beverages.

Additionally, some customers appreciate the helpfulness and assistance provided by the employees. This is particularly valuable when customers need guidance in choosing the right drink or snack, as it shows that the staff are knowledgeable about the products they sell. The positive customer feedback regarding the staff's helpfulness indicates a strength in the service provided by Riverside Liquor Place.

However, there are also several weaknesses that have been expressed by customers. One recurring complaint revolves around the quality and pricing of the food available at the store. Multiple customers claim that the products they purchased were already expired, suggesting a lack of proper inventory control. This is a significant weakness as it diminishes trust in the store and negatively impacts customer satisfaction.

Another recurring complaint is the perception of favoritism towards certain customers. Multiple customers have mentioned that people they know are allowed to skip the line and go first, which creates a sense of unfair treatment. Consistency in providing customer service is crucial, and the perception of preferential treatment can alienate customers and discourage potential visitors from trying the store.

Furthermore, one customer alleges inappropriate behavior by an African American employee towards underage girls. If these allegations are true, it is a serious breach of ethics that needs to be addressed by store management. Such misconduct can lead to reputational damage and legal consequences if not appropriately handled. This allegation is a major weakness for Riverside Liquor Place.

Lastly, there is a comment unrelated to the liquor store itself, praising Lynn as a hairstylist. Although this comment doesn't directly reflect the strengths or weaknesses of Riverside Liquor Place, it does suggest that Lynn provides excellent service in her other profession, which may indirectly contribute to the overall customer satisfaction of the establishment.

In conclusion, Riverside Liquor Place has several strengths, including friendly customer service, reasonable prices, and dedicated employees who provide helpful assistance. However, the weaknesses of the store include expired food products, perceived favoritism towards certain customers, and allegations of inappropriate conduct by an employee. Addressing these weaknesses promptly and effectively can help improve the overall reputation and customer satisfaction at Riverside Liquor Place.

Best TL Reviews

Just moved to the area...Not a bad spot to run in to when you need to grab a drink or a snack. Its a little pricey but then again its like that pretty much everywhere you go now. People that work there are always nice to me when i go in there.

The owner and employees are very nice and prices are not bad.

My number one go to liquor store for some dranks I love.

Good ppl, good prices, it is what it is,... let's go

Anytime i get something food wise it’s always expired there even over charging everything. Every time i go in there they let the people they know closer always go first. Ive seen this little old lady up there with a walker and they treated her like garbage. This place is really disgusting there and the African American employee checks out underage girls i took my sisters there to get candy and ice cream and made my sister very uncomfortable I highly dislike this place some one needs to call on them to some type health code. I feel like the old lady there is highly inappropriate judging people like she needs to shut her mouth.

Lynn... What can I possibly say? This place has great service. Lynn is one of the best hairstylists I've ever known. Thank you Lynn for the beautiful work you did with my sister. Good bless you!!

Love everyone who works there cause they are real nice and very helpful when we need it.

Love the great customer service I get Everytime I go in Gina's store