Evolution Medical Spa

+1 855-855-1772

51850 Dequindre Rd #3, Shelby Township, MI 48316 United States of America

Open Today: Closed

Quick Facts About Evolution Medical Spa

Evolution Medical Spa has received several positive comments regarding the professionalism and quality of their procedures. The strengths of the spa can be summarized as follows:

1. Professionalism: Multiple comments mention the professionalism of the staff at Evolution Medical Spa. This includes their knowledge, friendliness, and approachability. Patients feel comfortable and well-cared for during their treatments.

2. High-quality procedures: Patients praise the top-notch quality of the procedures offered at Evolution Medical Spa. The comment suggests that the treatments are effective and recommendable.

3. Excellent customer service: Several comments highlight the exceptional customer service at Evolution Medical Spa. The staff is described as accommodating, patient, and caring. Patients appreciate the personalized attention and care they receive throughout their visit.

4. Convenient location: One comment mentions the spa's convenient location near the commenter's home. It implies that Evolution Medical Spa's location is a strength for attracting local customers.

5. Comprehensive skin care treatments: A comment specifically mentions the hydra facial procedure, praising the esthetician for the deep pore cleansing and knowledgeable skincare advice provided. This suggests that Evolution Medical Spa offers a wide range of effective treatments and personalized recommendations for skin care.

6. Family-friendly atmosphere: A customer states that the staff at Evolution Medical Spa not only welcomed them but also babysat their one-year-old daughter during the laser hair removal treatment. This displays a commitment to exceptional service and a family-friendly environment, appealing to customers with young children.

While there are many positive attributes, there are also areas that could be considered weaknesses for Evolution Medical Spa:

1. Employee turnover: One comment suggests a high rate of employee turnover, which may indicate problems within the business. A constantly changing staff could have an impact on the continuity and consistency of service provided.

2. Owner's behavior: Another comment raises concerns about the owner's behavior, describing them as pushy, overwhelming, and rude. This negative experience may reflect poorly on the overall customer experience and could deter potential customers.

3. Violation of privacy: A comment accuses the spa of violating the Health Insurance Portability and Accountability Act (HIPAA) by exposing clients' treatments without their consent. This potential breach of privacy is a serious concern that could damage the spa's reputation and negatively impact customer trust.

4. Pricing issues: One customer complains about being charged for a touch-up treatment that was initially promised as complimentary. This highlights a potential issue with transparency in pricing and could lead to customer dissatisfaction and an erosion of trust.

In conclusion, Evolution Medical Spa has several strengths, including professionalism, high-quality procedures, excellent customer service, convenient location, comprehensive treatments, and a family-friendly atmosphere. However, weaknesses exist in the form of employee turnover, concerns about the owner's behavior, a potential HIPAA violation, and issues with pricing transparency.

Best TL Reviews

Perfect all team!!! So professional ????????

The quality of procedures is top notch. I highly recommend this place for a wide range of treatments.????????

Staff was incredible! Friendly, very knowledgeable, and professional. The doctor did a fantastic job on my lips, she corrected my crooked smile and made them perfect to the size I wanted. I was super nervous going in; the doctor and Staff were very patient with me and made me feel super comfortable! Definitely recommend!

Evolution is incredible!! As a male I was a bit apprehensive to try their services but from the very first moment every employee put me at ease and made me feel extremely comfortable. Brittany (my esthetician was the consummate professional), the "Boss", Dede, was incredibly accommodating, made me feel very welcome and has a heart of gold. And of course I can't forget Holli. Such a sweet, wonderful and amazing lady. Thank you so much for giving a first timer such a terrific experience!! I will most certainly come back and will be singing your praises around the Rochester area.

I considered going here because its conveniently close to home, but I never will. Based on the owners responses in some of these reviews. They expose their client's treatments when some clients did not say what they were there for; which is a violation of HIPAA.

Brittany did my hydra facial & my face looks so smooth, plump, fresh & new! She was amazing & really got deep into my pores. She explained to me about how to care for my face without breaking my bank & suggested a few products to use to help me with taking better care of my skin. She was friendly & caring & really wanted me to get the best care for my skin. I highly recommend her for any type of care for your skin. The front receptionist Elizabeth took her time explaining to me what I truly needed & didn’t try selling me procedure I didn’t need. She was so amazing! I highly recommend this place to anyone who wants to preserve & reverse their face!

Such a horrible experience at this office. Anytime I went in for a treatment they had new women working with me. A high employee turnover rate is not good for a business, which means something is wrong there. The owner is extremely pushy, overwhelming, and flat out rude. One of the aestheticians that worked with me called me inappropriate names in the middle of my treatment. So unprofessional and made me feel really bad about myself. I called and complained, asked for her to never be assigned to me again, and then next time I went in she was the only woman working with no exceptions. There was no phone call to let me know, thus I had to be with her again and there was no apology. I was assigned with her again for every treatment then on, which I was very disturbed about.

After my treatment package was done they told me I had two free touch ups available. I went in for a touch up and when I was ready to leave they told me it was $210... taking advantage much? What the heck is that? I will never go back to this office and I will NEVER recommend to someone I know to be put through the same thing I did. Absolutely awful business.

I had a great hydrafacial with Brittany. They have a complimentary skin analysis on my first visit and explained everything in detail. It was so interesting and helpful! My skin feels amazing after my hydrafacial! I also met the owner Dede and she is the sweetest! This place is way more personable compared to other studios.

Went there for my first laser hair removal appointment with my 1 yr old daughter cause I don't have a babysitter. Everyone there were very welcoming and even babysat my daughter while I had my treatment done. That, to me, is above and beyond great service. I'm looking forward to going back.