Quick Facts About EYEBROW R US
Strengths:
1. Positive customer reviews: The overall sentiment from most customers is positive, with multiple people mentioning that they had a great experience and loved the results of their eyebrow threading.
2. Experienced staff: Some customers specifically mentioned the skills and expertise of the staff members, such as Geeta, who did an amazing job with their eyebrows. This indicates that the employees at EYEBROW R US have the necessary knowledge and training to provide quality services.
3. Quick and efficient service: Many customers praised the speed and efficiency of the service provided at EYEBROW R US. They mentioned that the staff members were quick in threading their eyebrows, which is appreciated by busy individuals.
4. Competitive pricing: A few customers mentioned that the prices at EYEBROW R US were reasonable and competitive compared to other similar places in the area. This could be considered a strength, as affordable prices can attract more customers.
Weaknesses:
1. Inconsistent service quality: While some customers had positive experiences, there were also several negative comments regarding the service at EYEBROW R US. Some customers mentioned that the employees did not meet their expectations and made mistakes, such as making their eyebrows too thin or causing bleeding.
2. Lack of professionalism: A few customers commented on the unprofessional behavior of the staff members. One customer mentioned that an employee did not apologize for a mistake, while another customer observed that an employee had the threading thread in her mouth, which raised concerns regarding hygiene and safety during the COVID-19 pandemic.
3. Poor customer service: Multiple customers mentioned instances where they felt mistreated or ignored by the staff members. There were complaints about employees not apologizing for mistakes, being rude, or not providing proper explanations for delays or changes in store hours.
4. Reservation and wait time issues: Some customers experienced problems with the reservation system or wait times at the salon. One customer mentioned that they had to wait for a long time, even though customers who signed in after them were being served first. This indicates a lack of organization and communication within the salon.
5. Inadequate communication and consultation: Some customers expressed dissatisfaction with the lack of consultation or communication during the eyebrow threading process. They felt that the employees did not ask for their preferences or pay attention to specific needs, resulting in unsatisfactory results.
Overall, while there are positive aspects to EYEBROW R US, such as positive customer reviews and skilled staff members, there are also significant weaknesses that need to be addressed. Improvements are needed in terms of consistency of service quality, professionalism, customer service, and communication to ensure a better customer experience.
Best TL Reviews
First of all I do not recommend this place to do your eyebrows. The Indian lady there did a horrible job first of all I’m known to have thick eyebrows and she made them super thin. With a slit gap and it’s totally noticeable. Just be aware!! She has no compassion and did not even apologize.
Let me start off by saying I've been here a thousand times but today I literally had to walk out. First of all, the lady who was threading did not have a mask on secon d of all she had the thread in her mouth with COVID and this monkey pox going on that was a negative for me so I will not return until or if they get it together.
This was my second time here, and I absolutely love this place. Both times, Geeta took care of doing my eyebrows, and she did an amazing job! Great place to get your eyebrows done! I love how she always does my eyebrows I would highly recommend to come check out this place..
I've been here 3 times and the first two times were great, I had this younger lady do thread my eyebrows and I wish I could remember her name. But she did a great job. This last time I went in and it was awful. I wrote down my name and number and waited in my car because usually they ask you to wait outside until they call your phone. I waiting for 50 mins and finally decided to go in and see if maybe I put down the wrong number. I went in and looked at the check in paper and saw that they were taking in customers that signed in after me! They crossed my name off as well. So I told the lady I have been waiting outside for almost an hour and that I thought I was supposed to get a call. She was rude and didn't apologize. Instead acted like I was in inconveniencing her! She then took me and did my eyebrows in a rush. Didn't ask me how I wanted them done. She took off way too much and tweezed the beginning of my eyebrows and made me bleed. I was so upset because I got them done for my engagement pics and had to use more makeup than usual to make them look better.
I have been to so many different eyebrows places in the high desert and this is the only place I go now. They are quick, friendly, and do a fantastic job. I love coming here and I get the best results. I have weird eyebrows and they always make them even and perfect.
It was our first time going into this place to do my daughter's eyebrows, she loved it even though they charged twice more comparing the place she used to go to and they charge you $1 if you use card.
If I could get my eyebrows done elsewhere I would. Unfortunately, this is the only place open in my area right now. The employee asked my friend to wait outside even though we were the only two people in the waiting area. On top of that, she argued with me when I explianed to her that they should change their store hours online to reflect their new store hours.
Lady was really nice and so was the place. I feel she messed up my eyebrows i do have a mole on my eyebrow so i understand its a little more difficult to shape them but i literally had 5 months of growing eyebrows to work with. Im also bleeding in about 3 places because she took a couple pinches of my skin off. and 8$ was NOT worth it ive always paid 5$ ans got way better results
EYEBROW R US Info
Amenities
Accessibility
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Wheelchair accessible entrance
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Wheelchair accessible parking lot
Today
Opening Hours
| Monday | 10:00 AM - 06:00 PM |
|---|---|
| Tuesday | 10:00 AM - 06:00 PM |
| Wednesday | 10:00 AM - 07:00 PM |
| Thursday | 10:00 AM - 07:00 PM |
| Friday | 10:00 AM - 07:00 PM |
| Saturday | 10:00 AM - 07:00 PM |
| Sunday | 11:00 AM - 05:00 PM |
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